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Eurofins logo
Eurofins

Founded in 1987, Eurofins is a world leader in agroscience CRO services and environment, food, and pharmaceutical products testing. Also known as Eurofins Scien

Inside Sales Associate

Location

Ohio

Posted

113 days ago

Salary

$15 - $16 / hour

Seniority

Mid Level

High School1 yr expEnglish

Job Description

Inside Sales Associate

Eurofins

• Field 30-40 inbound calls per day requiring active listening and documenting customer details • Quickly understand and analyze customer needs to provide logical solutions • Explain DDC’s products and services in a professional manner via phone, email, text message, or chat • Utilize consultative sales techniques to overcome objections and close sales • Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries • Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day • Escalate customer needs that require additional knowledge or ability to leadership • Research required information using available resources • Attend training and coaching sessions to develop relevant knowledge and skills • Able to document information in an application while on an active call • Able to learn other database and communication software, as applicable • Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements

Job Requirements

  • One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics)
  • High school diploma or equivalent required
  • Strong persuasive communication skills and the ability to build rapport with customers
  • Strong emotional intelligence and the ability to handle sensitive conversations with discretion
  • Results-driven and able to maintain and sustain individual and company goals
  • Excellent time management and problem-solving skills
  • Proficient computer and typing skills with the ability to learn new software
  • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
  • Completion of HIPPA training

Benefits

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

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