Role Description StoragePRO is looking for an experienced bilingual Call Center Representative to join our team. This position is full-time and is 100% remote (work from home). - Assist current and potential customers by answering questions, taking phone payments, resolving concerns, and maintaining account information. - Ensure the appropriate action is taken to resolve customer problems and concerns. - Weekends and Evenings are a must. Must be available 7 days a week. - Engage in active listening with callers, confirm or clarify information, and defuse escalation. - Build lasting relationships with clients and team members based on trust and reliability. - Understand and meet or exceed call center metrics while providing excellent and consistent customer service. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Overcome customer objections; follow up on sales leads. Qualifications - High School graduation or equivalent, Associate’s degree preferred, and 2 years of experience in customer service and/or call center operations. - Proficient with Microsoft Office Suite (Word, Excel, Outlook), Hummingbird, SSM, Swivl, and working knowledge of phone systems. Self-Storage experience a plus. - Bilingual in Spanish. - Excellent analytical and problem-solving skills and the ability to multi-task and meet strict deadlines. - Team player who can collaborate with other departments. - Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak call center hours. Requirements - Proficient in Microsoft Word/Suite, CRM programs-Hummingbird, SSM, Cloud, Swivl Chat, and VOIP phone switchboards. - Remote dedicated quiet workspace free of distraction. - Excellent verbal and written communication skills with attention to detail, accuracy, and grammar. - Typing at least 35 words per minute. - Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation. - This position requires extensive computer and phone experience while multitasking within several software platforms including chat. - Weekends and evenings are required. - Meet goals for selling rentals in the storage industry. - Self-motivated to work remotely and as part of a team. - Experience in the storage industry a plus. - Bilingual in English and Spanish. Benefits - Competitive Salary - Paid Time Off - Medical, Dental, Vision Insurance - Flexible Spending Account - 401k with generous company match