• You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. • Provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollers in a customer service role. You may periodically provide support through outbound calls as well. • Accurately document enrollment requests, status changes, complaints, and grievances. • Enter application and enrollment information into a web-based computer system for customers as needed. • Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner. • Manage high-quality communications with our customers across several channels including phone, email, chat, and social media. • Promote our brand through conflict resolution abilities and effective communication skills. • Advocate for our players to help us grow the business.

• Provide excellent customer service and day-to-day support for all of Bloomerang’s customers by answering their Bloomerang questions via email, live chat, and phone. • Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues. • Demonstrate support for Support initiatives with stakeholders and promptly respond to questions and resolve issues via written, verbal, and electronic communication. • Carry your own weight in ticket volume (approximately 25 interactions per day). • Assist customers with Bloomerang software. • Ensure proper software utilization by customers. • Conduct new customer implementations and training. • Develop and deliver training webinars to customers and internal employees. • Write and create help documents and videos. • Assist with general software quality assurance and testing. • Provide software design and functionality feedback to the Product Development team.

Title: Customer Service and Sales Consultant Location: Australia Job Description: Search by Keyword Show More Options Loading... Role Type All Work Type All Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Apply now " Customer Service and Sales Consultant Job Requisition Number: 14224 Date: 25 May 2026 Location: Oaklands Pk, SA, AU, 5046 You're only human. It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Make a real impact in your local community. Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it. Why join Medibank? We're on a mission to create Australia's healthiest workplace. Here's what that means for you: - Flexibility: Work in-store, from home, on-site with partners, and out in the community. - Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more. - Subsidised private health insurance + fully subsidised Healthy Living Extras. - Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more. - Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams. - Inclusive culture: Seven Employee Networks supporting belonging and inclusion. About the role We have a Permanent Part-Time (0.8FTE) hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Marion store. You may also be requested to work at another nearby store to support your wider team at times. As the face of Medibank in your area, you will: - Help customers choose the right health cover and services. - Support them across multiple channels - in-store, over the phone, online, and in the community. - Build lasting relationships and trust through personalised conversations. - Solve everyday challenges and share ideas to improve how we work. This role includes a flexible rotating roster working Monday to Friday with some Saturday work. The working hours are between 8am - 8pm with maximum 8-hour shifts (e.g. 9am - 5pm or 12pm - 8pm). You will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area. What we're looking for You don't need health insurance experience - we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team. You are: - Great at building rapport and explaining things clearly. - Comfortable using technology and learning new systems. - A team player who is adaptable and proactive. - Detail-focused and committed to protecting customer privacy. What you'll get - Salary: $63,660 pro-rata + 12% super + performance incentives. - Benefits: Health cover discounts, wellbeing programs, flexible work, and more: https://careers.medibank.com.au/the-medibank-experience/ - Purpose-driven work: Help improve health and wellbeing in your community. Ready to make a difference? Apply now to be part of a team that's transforming how we connect with our communities and creating better health for better lives. Imagine working with us We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work. Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser) Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work Job Segment: Neurology, Retail Sales, Sales Consultant, Part Time, Healthcare, Retail, Customer Service, Sales Apply now " Find similar jobs: Search all jobs, Medibank - Opens in a new tab. - Opens in a new tab. - Opens in a new tab. - Opens in a new tab.