Role Description Responsible for reviewing, researching, and resolving appeals. Escalates complex appeals as needed. Ensures compliance with all applicable regulations, standards, timelines, policies, and guidelines. - Reviews, evaluates, documents, and tracks appeal documents. - Follows request through resolution by established processes and procedures, and within established time standards. - Creates, composes, and provides quality written responses (applying the appropriate composition, grammar, punctuation, and spelling) to appeals request within established time standards. - Helps identify areas of improvement for self and the department. - Prepares case files for Independent Review Entities or other levels of the Appeals process. - Communicates with members and providers on appeal resolution. - Performs peer QA of appeal notification letters. - Ensures compliance with all state and federal regulations (Center for Medicare and Medicaid Services, National Committee for Quality Assurance) and guidelines with day to day activities. Qualifications - High School or equivalent. - 1+ years Appeals related experience or the knowledge, skill, abilities to succeed in the role. - Strong learning agility and enthusiastic about developing new skills. - Ability to interact professionally and maintain confidentiality and high ethical standards. - Ability to multi-task, meet deadlines, and adapt to changing priorities. - Solid oral and written communication skills. - Good computer skills, specifically with Microsoft Word, Excel, PowerPoint, and Outlook. - Solid attention to detail. Requirements - While performing the duties of this job, the employee works in normal office working conditions. - Work weekends and company holidays as needed based on business regulatory requirements. Benefits - Medical, Vision and Dental Plans. - Tax-Advantage Savings Accounts (FSA & HSA). - Life Insurance and Disability Insurance. - Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days). - Employee Assistance Program. - 401k with company match. - Employee Resource Groups. - Employee Discount Program. - Learning and Development Opportunities. - And much more...

• evolve and refine Gainsight’s corporate narrative • develop and operationalize communications frameworks • build and scale an AI-first communications strategy • lead integrated thought leadership initiatives • design and manage spokesperson training and executive communications programs • own Gainsight’s communications strategy across various channels

Role Description The Communications Specialist, External Communications and Government Relations builds understanding of BCLC by providing specialized advice and support in the areas of communications, public relations, media and/or government relations and issues management. The Communications Specialist is responsible for developing and implementation of strategic communications plans while working collaboratively with key internal and external stakeholders, including BCLC executives, elected officials, civil servants and media. Key Accountabilities - Provides input into communications strategies, develops and helps execute proactive communications plans and materials to support business strategies, to raise awareness of BCLC’s products and to build public trust and understanding of the corporation and the industry. - Supports public relations and proactive earned-media activities by enhancing relationships with media and developing campaigns, content, media pitches and other external communications tactics that build understanding of BCLC and the gaming industry, and support corporate initiatives and objectives. - Supports the team in the execution of proactive media activities such as news conferences, winner celebrations, news releases and public events. Writes compelling, clear and concise content that effectively shares stories about BCLC to build understanding of its purpose. - Identifies storytelling opportunities and supports the team to develop strategies for external communications and government relations activities that build understanding of BCLC and its strategic priorities and initiatives. - Proactively builds, develops, maintains and manages strong working relationships throughout the organization and champions the role of the department in building trust and understanding with government and media. - Consults with BCLC business units to develop an understanding of key initiatives and issues and develops communications strategies and materials to support those initiatives. - Supports the development of briefing notes, and other documents that support government and regulatory understanding of our business and that assist in obtaining approvals for business initiatives. - Develops responses to requests for information from media and Government. - Assists in issues management by researching emerging issues, reviewing marketing materials, Freedom of Information requests and other external facing documents and activities. - Fosters trust and credibility through ongoing, clear, accurate, open, timely and two-way communication with internal and external audiences. - Serves as a back-up to the corporation’s media spokespeople. May be required to respond to media enquiries after hours as required (carries the media phone, on a rotational basis). Qualifications - A degree or diploma in a communications, journalism and/or public relations discipline. - 3 to 5 years current, related experience in which strategic thinking was a critical element. - An equivalent combination of education and/or experience may be considered. Requirements - Experience in issues management, media relations, public relations agency and/or government relations. - Sound knowledge of principles, concepts, practices and techniques in the areas of strategic government communications, issues management and media relations. - Demonstrated experience in the development and implementation of communication plans and materials. - Exceptional writing skills. - Sound judgment to navigate challenging situations. - Ability to work within tight deadlines and with close attention to detail, to ensure consistent, accurate messaging through all channels. - Adaptability and flexibility, including ability to manage competing deadline pressures, ambiguity and change. - Ability to develop messages that effectively tell the organization’s story to a variety of audiences. - Exceptional project management, time management and multi-tasking skills. - Excellent problem solving and analytical thinking/innovation. - Excellent interpersonal skills, with the ability to communicate and negotiate with people at all levels. - Excellent written and verbal communication skills. - Strong computer skills – MS office suite. - General business acumen. - Understanding of B.C. gaming industry and its regulatory requirements is an asset. Working Conditions - Must be available to travel. - Must be able to work flexible hours. Benefits - Robust wellness programs to enhance your physical, mental, social, financial and career well being. - Flexible working model which supports work-life integration and a 37.5 hour work week. - Our Play It Forward program provides volunteer hours for our people each year.

• Develop outreach and engagement content supporting campaigns, events, and stakeholder initiatives • Create and maintain communications materials, presentations, digital content, and outreach assets aligned with engagement objectives • Manage outreach asset inventories, digital file organization, tracking, storage, and reuse processes • Maintain version control, templates, metadata organization, and file management processes across communications assets • Coordinate with communications and outreach teams to ensure content consistency and alignment with campaign objectives • Support content revisions, formatting updates, and asset preparation across communications deliverables • Conduct quality assurance reviews to ensure accuracy, accessibility, consistency, and adherence to government standards • Manage multiple assignments and deadlines within structured workflow and task management environments • Support rapid-turn content and asset management requests in response to evolving program priorities