Role Description Für unser Marketing-Team bei den Eosinophilen Erkrankungen suchen wir aktuell: Customer Engagement Manager (EGPA/HES) (m/f/d) - Strategische Verantwortung für den Aufbau und die Weiterentwicklung des Customer Engagements. - Systematische Analyse, Segmentierung und Weiterentwicklung von Stakeholder-Beziehungen. - Konzeption, Umsetzung und Steuerung zielgerichteter Engagement-Pläne für priorisierte Kundengruppen. - Aufbau nachhaltiger, vertrauensvoller Beziehungen durch konsistente und wertorientierte Interaktionen. - Enge crossfunktionale Zusammenarbeit zur Sicherstellung eines ganzheitlichen Stakeholder-Ansatzes. - Unterstützung bei Auswahl, Entwicklung und Betreuung externer Expert:innen für Veranstaltungen und Beratungsformate. - Verantwortung für Customer Engagement im Rahmen nationaler und internationaler Veranstaltungen inklusive Nachbereitung. - Entwicklung und Umsetzung von Advocacy- und Netzwerkformaten zur langfristigen Bindung relevanter Stakeholder. Qualifications - Abgeschlossenes Studium in Wirtschaft, Gesundheitsökonomie, Naturwissenschaften oder vergleichbarer Fachrichtung sowie sehr gute Deutsch‑ (mind.. C1-Niveau) und Englischkenntnisse. - Fundierte Erfahrung in Marketing und Sales mit gutem Verständnis der pharmazeutischen Industrie. - Erfahrung in der Zusammenarbeit mit HCPs sowie externen Expert:innen und Stakeholdern. - Erfahrung in der indirekten Führung cross‑funktionaler Teams sowie sehr gute Kenntnisse im Projektmanagement in Matrixorganisationen. - Ausgeprägte analytische und strategisch‑konzeptionelle Fähigkeiten, kombiniert mit strukturierter, ergebnisorientierter Arbeitsweise. - Sehr starke Kommunikations‑ und Präsentationsfähigkeiten, hohe Proaktivität und agiles, pragmatisches Mindset. - Erfahrung im Rare‑Disease/Specialty‑Care‑Umfeld sowie Wohnsitz im Raum München wünschenswert. Requirements - Gehaltsbandbreiten Deutschland: EUR 75,750 to EUR 126,250. - Für tarifgebundene Positionen richten sich Beschäftigungsbedingungen und Vergütung nach den jeweils geltenden Tarifverträgen der chemischen Industrie sowie internen Richtlinien. - Informationen zur Vergütung werden während des Einstellungsprozesses zur Verfügung gestellt. - Die Position kann auch einen Bonus und Awards für außergewöhnliche Leistungen beinhalten. - Ergänzend zu den tarifvertraglichen Leistungen können weitere Benefits angeboten werden, beispielsweise eine Altersvorsorge, Health & Wellbeing Benefits sowie bezahlte Elternzeit und Pflegezeit. Benefits - Health & Wellbeing Benefits. - Pension plan. - Paid parental leave & care of family member leave.

Role Description Reporting to the Customer Care Manager, the Global Account Customer Success Manager leads the post-sale experience for a portfolio of strategic global accounts—driving adoption, value realization, and retention. This role is US Remote, working cross-functionally across regions and customer stakeholders. A Typical Day Looks Like: - Owning the global post-sale customer journey (onboarding → adoption → retention) - Leading QBRs / EBRs with executive stakeholders - Building and executing outcome-based Success Plans - Driving adoption and aligning to measurable KPIs - Monitoring customer health and mitigating risks - Partnering with Sales, Services, Support, and Product - Elevating customer feedback into product and roadmap discussions Qualifications - 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS - Experience managing enterprise/global accounts - Proven experience leading QBRs / EBRs with executives - Demonstrated ability to drive cross-functional alignment without authority - Experience with CRM/CS tools (Salesforce, Gainsight) - Experience working with customers in the printing, packaging, or label industry; familiarity with packaging and print production workflows is highly preferred Benefits - Health, dental, vision, and 401(k) with match starting Day 1! - Flexible working hours in a US Remote environment - Comprehensive health benefits to support you and your family - A strategic, high-impact role where you partner with global enterprise customers - Professional onboarding and continuous learning opportunities - A highly collaborative, global team environment - Clear career growth and development pathways Company Description Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Innovation is built into our DNA—we continuously evolve our products, processes, and people, while fostering an inclusive workplace where everyone can thrive. Esko is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

Role Description The overall role of the Client Success Team Leader is to manage a portfolio of accounts and an associated CSM team. Periodically, the CSM team leader will be required to manage a small number of accounts based on their importance or status (e.g., at risk). As retention risk is increased, carefully transitioning the account to a core team member. - Leadership and Team Management - Team Building: Building and leading a team of high-performing Client Success Managers. - Talent Development: Identifying and nurturing talent within the team, providing mentorship and training to enhance skills and capabilities. - Resource Allocation: Efficiently allocating resources across the assigned portfolio of clients ensuring all clients have a named Client Success Manager. - Client Relationship Management - Client Health: Manage CSMs as they evaluate and gauge relationship health, providing a predictive view of clients that are at risk. - Client Engagement: Manage and support the team to cultivate strong, long-lasting relationships with clients. - Knowing our Clients: Collect information about clients to better meet their needs and maximize relationship expansion opportunities. - Service Expansion: Coach and manage team members to identify opportunities to expand or enhance service offerings. - Portfolio Planning and Management - Relationship Management Planning: Collaborating with executive leadership to evaluate factors affecting client relationships. - Operational Excellence - Process Management: Coach and manage CSMs to efficiently and effectively execute standard work routines. - Process Standardization: Coach and manage CSMs to follow standard policies, processes, and procedures. - Process Optimization: Identify opportunities to improve operational processes. - Quality Assurance - Service Quality: Establishing and maintaining quality standards. - Compliance: Ensuring that services comply with industry regulations and standards. - Communication and Collaboration - Team Communication: Maintain a consistent practice of team huddles, meetings, and individual conversations. - Internal Communication: Facilitating effective communication between different departments. - Collaboration: Collaborating with sales, marketing, product development, and service delivery teams. Qualifications - Leadership Skills: The ability to inspire and lead teams. - Strategic Thinking: A forward-looking mindset to contribute to strategic goals. - Client Relationship Management: Strong interpersonal skills to build and maintain client relationships. - Negotiation Skills: Knowledge and experience working with various contract documents. - Operational Excellence: A keen eye for operational efficiency and process optimization. - Financial Acumen: The ability to manage proposals including pricing and client value expressions. - Communication Skills: Clear and effective communication both internally and with clients. - Problem-Solving: The capability to identify and solve complex problems. - Adaptability: The capacity to adapt to changing market conditions and client needs. Requirements - 10+ years of Account Management, Client Success Management, or Association Executive experience required. - Bachelor's degree required or equivalent experience. - Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. - Must have excellent analytical and problem-solving skills. - Proven abilities to develop high-performing sales and relationship management organizations serving large portfolios (1,000+) clients. - Experience leading client success organizations with 15-20 team members. - Track record of driving enterprise-wide transformation and standardization initiatives. Benefits - Medical, Dental & Vision Benefits - 401(k) Savings Plan with Company Match - Flexible Planned Paid Time Off - Generous Sick Leave - Inclusive & Welcoming Environment - Purpose-Driven Culture - Work-Life Balance - Commitment to Community Involvement - Employer-Paid Parental Leave - Employer-Paid Short-Term Disability - Remote Work Flexibility Company Description Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges.

Role Description Drive impactful enablement programmes at Pax8 in the United States, empowering Partner Success teams to deliver exceptional outcomes. This is a role where you shape how success happens at scale. As Partner Success Enablement Manager, you’ll design and deliver learning experiences that directly influence partner growth, adoption, and retention. You’ll work at the heart of Pax8’s AI-first evolution — building programmes that not only elevate today’s performance but prepare teams for the future of intelligent marketplaces. Here, your ideas won’t sit on paper — they’ll drive measurable change. What You’ll Be Doing - Deliver impactful enablement programmes that support onboarding, continuous learning and partner lifecycle success - Design engaging content including playbooks, learning paths, certifications and job aids - Facilitate dynamic learning experiences through virtual sessions and scalable learning formats - Collaborate with stakeholders to identify performance needs and translate them into meaningful training solutions - Support measurement of programme success by tracking engagement, adoption and performance outcomes - Contribute to enablement initiatives tied to product launches and go-to-market strategies - Align messaging and tools across teams to ensure consistent and effective delivery - Continuously evolve programmes based on feedback, insights and emerging priorities The Impact You’ll Make Your work will directly elevate the performance of Partner Success teams and enhance the experience of Pax8 partners. By creating engaging, high-quality enablement, you’ll help drive stronger adoption, deeper relationships, and long-term retention — making a measurable impact across the business. Qualifications - Proven experience in enablement, partner success, customer success or a related field - Demonstrated ability to design and deliver structured learning and training programmes - Strong facilitation and communication skills with the ability to engage diverse audiences - Understanding of partner or customer lifecycle concepts such as adoption and retention - Familiarity with enablement technologies such as LMS, CRM or content platforms - Ability to manage multiple priorities in a fast-moving environment - Data-aware mindset with the ability to support programme measurement and improvement - Strong collaboration skills across cross-functional teams - Comfortable operating in evolving and ambiguous environments Benefits - Salary range: Starting at $80,000.00, with flexibility to go higher for exceptional candidates - Comprehensive health, dental and vision coverage - Generous paid time off and paid holidays - 401(k) with company contribution - Learning and development support - Wellness programs and employee assistance resources