PCO is a growing non-profit organization that works with farmers and food producers across the US. PCO provides organic certification services to more than 1600 operations. Employs approximately 40 staff and sub-contracts with around 50 inspectors. Our staff are dedicated to our vision: A world where agriculture systems prioritize health, ecological balance, fairness, and care. We are committed to a work culture of purpose, caring, and results. PCO is an equal opportunity employer and service provider. We value and encourage all qualified applicants to apply, including Black, Indigenous, and People of Color; members of the LGBTQ+ community; veterans; people with disabilities; and people who have been formerly incarcerated.
Certification Program Coordinator
Location
United States
Posted
4 days ago
Salary
$57.3K - $78.9K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Certification Program Coordinator
PENNSYLVANIA CERTIFIED ORGANIC
Role Description The Certification Program Coordinator (CPC) performs duties to support the work of the Certification Review Team in a variety of ways, including general administrative support, client services support, and conducting parts of the certification review process. Primary Duties & Responsibilities - Administrative Support - Work daily with a technical, proprietary database to perform the regular tasks of the job. - Ensure that database records are consistent, accurate and current. - Perform data entry within a technical, proprietary database; may complete document updates, process annual update paperwork, and related documentation for the assigned certification team. - Client Service and Support - Serve as a primary point of contact for client communications, including email, phone, and fax for the assigned certification team. - Respond to general inquiries, provide resources, evaluate and direct client requests, and provide responses within time-sensitive deadlines. - Certification Review Process and Procedures - Support and assist certification staff in the performance of their job duties. - Provide administrative support to the assigned Certification Team. - Complete assigned workload in accordance with Certification Review Team standards and deadlines, with consistent communication of progress, delays, and anticipated impacts to relevant colleagues. - Develop and maintain an understanding of the USDA National Organic Program regulations, as well as PCO policy and procedures. - Assist with proactive communication and follow-ups with clients to ensure timely responses and maintain positive client experiences. - Compliance and Enforcement - Complete a limited subset of Certification Review technical tasks, as assigned, including product and label reviews, process surrender requests, submission of new material review requests or updates to client material lists, intake of new certification requests, process certification annual updates, or intake of other certification and organic system plan updates. - Make autonomous or semi-autonomous decisions about clients’ compliance with USDA NOP Rule using accurate sources of data and communicate those decisions to clients in a timely manner. Qualifications - Associate or bachelor’s degree in business or a related topic, or equivalent work experience. - Basic knowledge of organic standards and regulations. - Familiarity with organic certification procedures. - Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail. - Able to follow instructions as well as take initiative. - Communicate effectively with a diverse audience (internal and external). - Highly competent use or knowledge of databases, computer networks, and internet. - Dedicated to PCO’s mission. - Understands and appreciates the importance of extraordinary customer service. - Thrives in a team setting and contributes positively to team morale and communication. - Values teamwork and takes an active role in fostering a supportive, inclusive work environment. - Performs work with utmost honesty and integrity. - Analytical problem-solving and critical thinking abilities. - Ability to manage multiple priorities and perform within deadlines. - Excellent communication, writing, and interpersonal skills. - Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others. - Computer proficiency: word processing, spreadsheets, data entry, internet research, databases. Physical Requirements / Working Conditions - Standard / Remote office setting; proximity to office equipment that includes electronic devices. - Must remain at a workstation for at least 50% of the time; will need to use equipment that includes electronic devices. - Perceive and interact with text, media, and people. - Communicate and accurately exchange information with text, media, and people. - Must be able to lift up to 50 lbs.
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