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Field Support Specialist
Location
Pennsylvania
Posted
18 days ago
Salary
0
Seniority
Senior
Job Description
Field Support Specialist
Eye-bot
• Visit assigned retail locations on a twice-monthly schedule to check in on kiosk operations and store staff engagement. • Build relationships with store associates and managers, serving as a trusted and approachable point of contact for Eyebot in the field. • Gauge store staff sentiment toward the Eyebot kiosk and surface insights back to the Eyebot team - both the positive signals and the friction points. • Conduct in-person training sessions for store associates on how to use and recommend the Eyebot kiosk to customers. • Manage in-store events and community engagement opportunities • Reinforce best practices for kiosk placement, presentation, and daily upkeep. • Identify issues - operational, technical, or relational - and escalate promptly to the Eyebot team. • Submit a brief field report following each visit to document observations, training completed, and any open items.
Job Requirements
- Experience in retail, field sales, brand ambassador, or customer-facing roles.
- Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly.
- Ability to work independently and manage your own schedule and visit cadence without close supervision.
- Clear written and verbal communication - you can relay field observations in a way that is useful and actionable.
- Reliable access to transportation within Pennsylvania.
- Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
- Background in field operations, territory management, or retail training.
- Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.
Benefits
- Competitive contractor rate
- Flexible scheduling within visit cadence requirements.
- Clear onboarding and training provided by the Eyebot team before your first store visit.
- The opportunity to represent a technology that is improving access to vision care for everyday people.
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