Skydio is the leading U.S. drone manufacturer and world leader in autonomous flight.
Customer Success Manager, Commercial
Location
United States
Posted
26 days ago
Salary
$120K - $160K / year
Seniority
Senior
Job Description
Customer Success Manager, Commercial
Skydio
• Build scalable processes for customer on-boarding and post-sales success • Define, implement, and tailor technology solutions to customer specific operational needs and workflows to drive ROI • Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services. • Develop healthy customer relationships through proactive support and cadence based follow-ups • Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs • Drive a hands-on approach with our customers as-needed from fieldwork to remote engagements • Create customer loyalty through account management • Advocate for enterprise customers through deep understanding of their use cases and needs • Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology • Ensure expansions and renewals through helping customers realize their desired outcomes. • Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business.
Job Requirements
- Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on customer schedules.
- Proven track record of driving implementation, adoption and value of hardware and software for or within large enterprises.
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers and sales to drive expansion, identifying the vertical specific pain points and account risks that could impact expansion.
- A strong desire to learn, innovate, and adapt to a growing and changing environment.
- Willingness to travel approximately 40%.
Benefits
- Health insurance
- 401K savings plan
- Paid vacation time
- Sick leave
- Holiday pay
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