Role Description To provide analysis of institutional activities and recommend alternatives designed to improve efficiency and cost effectiveness. - Performs qualitative analysis of departmental functions and procedures for small projects and provides analysis support for larger, more complex projects. - Prepares project work plan and schedule. - Examines departmental operations such as work flow, manual and automated systems, organizational structure and staffing, and current policies and procedures. - Prepares recommendations for implementation of new methods or systems that improve the operational effectiveness of the work area. - Coordinates user requirements for automated systems; prepares functional specifications; acts as liaison with data processing personnel; and conducts post installation evaluations. - Adheres to internal controls established for department. - Performs related duties as required. Qualifications - Bachelor's degree or equivalent in related field. - 2 years related experience. Requirements - Commensurate with experience. EQUAL EMPLOYMENT OPPORTUNITY UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes. • Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors. • Performs ongoing maintenance and configuration updates to Epic applications. • Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. • Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations. • Perform all other duties as assigned.

• Act as the customer's point of contact via email, phone, or chat • Serve as the internal focal point for resolving client-related challenges • Triage incoming tickets and carefully analyze requests, assessing whether they need to be escalated to other teams and prioritizing urgency • Manage internal communication to minimize customer response time • Assist with operational procedures related to implementing the tool for clients • Build relationships with customers through support, aiming to foster loyalty • Propose improvements to internal routines and suggest actions that increase customer satisfaction and loyalty based on support experience • Work to evolve support processes through the use of AI

As the Appraisal Analyst III, you will be a contributing member of the Collateral Risk Management Team. In this role you will make decisions on collateral as a function of Citizens' due diligence, as it pertains to risk exposure on residential real estate. You will perform moderately to highly complex internal real estate appraisal reviews for 1–4 family properties for compliance with corporate policy and secondary standards; such as Uniform Standards of Professional Appraisal Practice (USPAP), Fannie Mae, Freddie Mac, and HUD guidelines. This will include Owner or Tenant Occupied, Single Family, Condos, Cooperatives, Construction to Permanent, and PUD units with a loan amount of $0 - $3.5M. Primary responsibilities include - Analyzes the reasonableness of the appraisals to confirm eligibility for sale to Fannie Mae and Freddie Mac. Identify salability issues and work directly with the AMC/Staff Appraiser to cure. Ensure reported value is supported for financing purposes while evaluating report completion methodology. - Maintains daily and monthly goals set by Sr. Management. - Adheres to bank policies and procedures and complies with legal and regulatory requirements including appraisal industry’s concepts and practices. - Perform other responsibilities as directed by the team Leader or other Sr. Management. - Communicate with appraisal vendors to obtain clarification and additional supporting explanations and/or data as deemed necessary. - Report inconsistencies and irregularities on appraisals to the Manager to determine If an escalation is required. Qualifications, Education, Certifications and/or Other Professional Credentials - Required Qualifications - Certified or Certified General Appraisal License in active status and good standing - Expert pulling and applying applicable Fannie / Freddie guidelines - Working knowledge of Collateral Underwriter - Expert Organizational Skills - Preferred Qualifications - CMS - Empower - One Note Hours & Work Schedule - Hours per Week: 40 hours - Work Schedule: Mon - Friday 8am - 5pm About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.