• Support the team day-to-day with artist relations, operations, and social media. • Reach out to artists via social media and other platforms. • Manage follow-up with interested artists and maintain communications. • Update tracking sheets and organizational tools. • Support ongoing operations management. • Ensure daily follow-up on various operational tasks. • Assist with publishing content on social media.

• Leading key go-to-market strategy, product operations, and business operations initiatives as part of ParentSquare’s finance team • Analyzing product usage and customer feedback to identify and implement user behavior changes • Owning high-impact go-to-market initiatives that boost our growth and retention for each product • Identifying, prioritizing, and implementing high-impact cross-functional initiatives that improve efficiency and scalability across the organization • Leading data clean-up / enrichment initiatives • Working with the Finance organization to implement and scale other high-priority initiatives across the organization

Role Description Responsible for Operations functions involving new and in-force Products. Maintains a high degree of initiative and an in-depth knowledge of products, operations and the Symetra organization. Works independently on day-to-day activities, documentation of new and existing processes, and possesses the ability to lead a project and/or remediation to successful completion. What you will do: - Creation, analyzation and maintenance of procedures and processes, identifies and implements ideas for improved efficiency. - Lead and facilitate operations based projects that will focus on system changes, process improvements, remediations, product enhancements and launches, legal and compliance updates, and other core operational functions. - System support and testing, responsible for User Acceptance Testing for new and existing system enhancements for your functional area and product line. - Provide technical training support and daily production support as needed for both internal and external teams. - Operational duties include but are not limited to generation and analysis of contracts and/or agreements, reporting and metrics, analytics, and auditing in support of measuring group operations productivity and effectiveness and in support of internal business partners, including but not limited to Finance, Sales, Compliance, Law, Business Analysts, and other internal business partners. Qualifications - 2-5 years of cumulative, relevant experience. - College degree or equivalent work experience preferred. - Strong analytical mindset with an interest in claims operations and problem-solving. - Detail-oriented with the ability to manage multiple priorities in a fast-paced environment. - Advanced proficiency in Excel (pivot tables, formulas, data analysis). - Experience with data analysis tools such as Python or R (preferred, not required depending on role level). - Familiarity with tools such as Smartsheet or similar workflow/project tracking platforms. - Ability to analyze claims data and identify trends, anomalies, and cost drivers. - Problem-solving mindset with the ability to recommend actionable solutions. - Focus on process improvement and operational efficiency. - Strong communication skills to translate data insights into business decisions. Requirements - Employer work visa sponsorship and support are not provided for this role. - Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. - Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching.

• Update and maintain Monday.com boards and operational workflows • Build and maintain dashboards and reporting tools • Troubleshoot and monitor Make.com automations • Create and maintain Standard Operating Procedures (SOPs) • Organize and manage SharePoint documentation • Create KPI reports and operational metrics • Audit workflow data for accuracy and process improvement • Support leadership initiatives and operational projects • Assist with process documentation and workflow optimization • Manage multiple projects and priorities simultaneously • Maintain accurate records, reports, and operational documentation • Support additional operational and administrative tasks as required