• Manages and inspects the day-to-day activities of multiple contractor crews simultaneously • Facilitates the replacement and/or installation of electric infrastructure equipment and ensures that all safety standards, company construction standards, company specifications, and governmental regulations are met • Work with all stakeholders including third party consultants, contractors, and client management to maintain construction schedules • Makes the proper notification to all federal, state and local agencies before, during and after construction as required • Regularly communicates job status to the appropriate parties to facilitate scheduling commitments • Ensures that the terms and conditions of the contract and technical specifications are met • Acts as the client’s quality assurance and performs routine audits of the EPC QA/QC program, document and provide reports

• Lead the day-to-day operations for the Duck Creek OnDemand (SaaS - Software as a Service) team • Maximize the quality of the production operations service to exceed the contractual SLAs (Service Level Agreements) • Develop and improve procedures to ensure smooth and effective operational processes • Take command of critical incidents by setting up or taking over major incident management (MIM) bridge calls • Responsible for overseeing the process from start to finish and prioritizing next steps • Responsible for managing multiple teams who work on a resolution, overseeing communication and ensuring everyone is aligned • Responsible for the post-mortem process after incidents have been resolved

• Manage and supervise daily operations of peer duties and assignments; provide constructive feedback with daily huddles, weekly group meetings, weekly 1-1’s, and informal check-ins • Manage performance and development of supervisees, Peer Specialists and Recovery Coaches; provide administrative and clinical support for team • Remain knowledgeable of and follow appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness • Promote a positive, inclusive and collaborative work environment • Provide administrative support to clinical operations team including being on call or working during holidays and weekends • Build a culture of continuous improvement and iteration around personal, team, and organizational processes and performance • Maintain and grow expertise in recovery models and practice including strengths-based work, harm reduction, de-escalation, and increasing readiness to engage in proactive care • Contribute to app development; co-design and contribute to novel interventions on app • Create and lead recovery-related mutual aid groups • Participate cross-functionally to ensure we are meeting key enterprise metrics of growing app membership, activity, and engagement • Utilize organizational policies and standards as the basis for decision making and to support the company’s mission and goals • Adapt to changing needs, including but not limited to, aiding team members, adjusting assignments, and other functions • Define, allocate and manage internal and external resources for the peer team • Utilize data and reporting to inform coaching strategies with peers and recovery coaches

• Support revenue growth across in-country partners (ICP), DMCs, and tourism boards • Track advisor adoption, sales trends, and partner ROI tied to destination partners • Identify usage of non-preferred ICPs and work cross-functionally to shift volume toward preferred partners where appropriate • Serve as a go-to destination and in-country product resource for advisors • Proactively educate advisors on preferred ICPs, destination offerings, and value propositions • Collaborate closely with the Internova ICP team to ensure alignment, visibility, and shared priorities • Partner with the Travel Leaders Network (TLN) team on tourism board initiatives and destination programs • Track partner deliverables, investment commitments, and performance metrics