Founding Enterprise Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

46 days ago

Salary

0

Seniority

Senior

5 yrs expEnglish

Job Description

Founding Enterprise Customer Success Manager

Nebius Group

• Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform • Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects • Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations • Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities • Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys • Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements • Shape the future of the post-sale experience at Tavily

Job Requirements

  • 5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaS
  • Proven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is required
  • Outstanding communication and presentation skills; capable of building rapport across technical and executive audiences
  • Strong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer tracking
  • Deep empathy for customer outcomes, and a passion for helping users extract maximum value from our technology
  • Self-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomy.

Benefits

  • Competitive compensation
  • Career growth and learning opportunities
  • Flexibility and work-life balance
  • Collaborative and innovative culture
  • Opportunity to work on impactful AI projects
  • International environment and talented teams

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