• Own and evolve the Buyer Journey value stream (lead and opportunity management, Quote‑to‑Cash, and related Go-To-Market processes) • Act as the primary product manager across business and Information Systems teams for buyer-journey technology and business processes • Be accountable for outcomes, not just strategy — tying epics and features to real improvements in seller, partner, and buyer experience • Shape and maintain an outcome‑based roadmap that connects company strategy to concrete delivery work • Own the Buyer Journey roadmap: Define and maintain a clear, transparent roadmap across Sales, Marketing, Revenue Operations, Finance, Product, Customer Experience, and Information Systems that connects business goals to prioritized epics and features. • Start with the problem, not the solution: Lead discovery to clarify the “why” and intended outcomes before locking into technology solutions, keeping a strong outside‑in focus on buyer, seller, and partner experience. Facilitate collaborative whiteboarding and brainstorming sessions with business stakeholders to co‑create options, uncover unstated needs, and look around the corner on future impacts — then work with business SMEs, architects, and IS partners to shape and propose solution options, acting as a trusted advisor and partner on how best to enable their business outcomes, not just an order-taker for requirements. • Drive delivery and outcomes: Act as the accountable product manager from epic definition through launch and stabilization, partnering with project managers, scrum teams, Business Analysts, IS, and (over time) Enterprise Architecture. • Bridge strategy to execution: Translate company and Executive Leadership priorities into a clear, sequenced delivery plan for the Buyer Journey value stream — facilitating alignment forums and trade‑off discussions, and ensuring decisions show up as changes to roadmaps, epics, and team backlogs. • Lead and coach the Buyer Journey team: Provide day‑to‑day direction to Business Analysts and act as a visible leader to the full Buyer Journey scrum team — helping shape user stories, maintain a healthy backlog, and advise on Agile delivery best practices (e.g., slicing work, readiness, ceremonies) so that process maps, requirements, and delivery plans all ladder directly to the roadmap and outcomes you own. • Measure and communicate impact: Define and track clear business outcome metrics (e.g., lead‑to‑cash cycle time, quote/approval SLAs, renewal velocity, pipeline hygiene) and use data and telemetry to refine priorities — and, when needed, build simple, compelling business cases that connect your recommendations to expected impact on revenue, efficiency, risk, or customer and partner experience.

• Define and execute the platform strategy across Kubernetes-based, hybrid, and on-prem environments (Kubernetes distributions and multi-cluster deployments, including OpenShift). • Collaborate on architecture and roadmap initiatives spanning control plane design, cluster lifecycle management, networking, security, and enterprise deployment patterns. • Drive OEM partnership strategy, including integrations with on-prem storage and embedded deployment models. • Own product capabilities related to observability, telemetry, usage tracking, and consumption-based billing on-prem environments. • Design and deliver usage reporting, cost management, and billing system integrations to support enterprise and OEM customers. • Independently lead deep technical discussions with engineering, partners, and enterprise platform teams. • Translate complex infrastructure, storage, and networking constraints into scalable, supportable product capabilities. • Owning the documentation of all product requirements, deliverables and user enablement content. • Owning and driving clear communication across engineering and support teams to ensure product-related issues transition smoothly through defined channels.

• Security & Compliance: Lead the product strategy and roadmap for IT services deployed in AWS GovCloud, ensuring compliance with FedRAMP, NIST, and CJIS requirements. • Partner with InfoSec and compliance teams to implement secure-by-design principles and deliver audit-ready cloud solutions. • Drive governance and risk mitigation strategies aligned with public sector regulations. • Cloud Infrastructure & DevOps: Own the lifecycle of cloud-based IT products and services, with a strong emphasis on scalability, automation, and cost optimization in GovCloud environments. • Collaborate with DevOps and infrastructure teams to ensure high availability, resilience, and performance of mission-critical applications. • Product Strategy & Vision: Define and communicate the product vision and roadmap for IT services tailored for government clients, with a focus on secure cloud transformation. • Align product goals with strategic priorities from internal stakeholders, government mandates, and citizen-facing initiatives. • Stakeholder Management: Serve as the primary liaison between engineering teams, government stakeholders, and internal leadership to ensure timely delivery and operational excellence. • Translate complex technical requirements into clear, actionable user stories and product features with an understanding of government procurement cycles. • Innovation & User-Centric Design: Champion a user-centric approach, ensuring products meet the unique needs of government agencies while incorporating the latest in cloud-native technologies. • Drive continuous product discovery through user research, feedback loops, and performance metrics. • Metrics & Delivery: Establish KPIs to measure product success, adoption, and compliance readiness in cloud-based government IT environments. • Lead agile product development cycles, managing backlogs, sprint planning, and cross-functional prioritization.

• Overseeing the execution of multiple digital transformation initiatives within a scaled agile delivery and product operating model framework. • Driving connectivity and consistency across the underwriting value chain product managers. • Aligning team expertise to refine and adopt best practices that deliver measurable business outcomes. • Promote the development of product management discipline and outcome-based delivery. • Guide the team toward long-term goals, ensuring efficiency, quality, and delivery. • Partner with Centers of Excellence (COEs) to operationalize and scale best practices. • Champion digital capabilities and value-based outcomes across business units and executive stakeholders. • Collaborates closely with the Business Unit Strategic Operations Manager team supporting domains like Property, Casualty, Financial & Professional Lines, Programs, and cross-functional partners including IT, Strategic Analytics, Strategic Portfolio Management, Process Engineering, Central Operations, Corporate Underwriting, Data, and other enterprise functions to ensure alignment, dependency management, and effective ways of working.