Role Description Wir bieten unseren Gästen mehr als nur eine Unterkunft: In unseren sechs stilvollen Serviced Apartmenthäusern im Großraum Nürnberg – darunter die Eco Smart Apartments und die Nurban Apartments und das Urban Design Suites – verbinden wir Komfort, Design und Funktionalität zu einem smarten Zuhause auf Zeit. Dank unserer 100 % digitalen Abläufe können Gäste flexibel ein- und auschecken und wir arbeiten effizient und strukturiert – modern, unkompliziert und zukunftsorientiert. - Betreuung und Beratung unserer internationalen Gäste per Telefon und E-Mail (Deutsch & Englisch) - Bearbeitung von Reservierungsanfragen sowie Pflege und Aktualisierung von Gästedaten in unseren webbasierten Programmen - Unterstützung der Gäste bei Check-in/Check-out, digitalen Zugängen und allgemeinen Rückfragen zum Aufenthalt - Schnelle und lösungsorientierte Bearbeitung von Anliegen, Sonderfällen und Reklamationen inkl. Dokumentation aller Vorgänge - Koordination mit Housekeeping und Hausmeister-Service bei technischen Themen oder dringenden Gästeanfragen - Bearbeitung von Anfragen über Buchungsplattformen (z. B. Booking/Airbnb) sowie interne Kommunikationskanäle - Begleitung neuer Mitarbeiter in den ersten Schichten Qualifications - Idealerweise erste Erfahrung im Kundenservice, in der Hotellerie oder im Bereich Serviced Apartments - Sehr gute kommunikative Fähigkeiten sowie ein sicherer, freundlicher und professioneller Ausdruck in Deutsch (mündlich und schriftlich) - Gute Englischkenntnisse zur Betreuung internationaler Gäste - Hohe Service- und Kundenorientierung sowie ein empathisches und lösungsorientiertes Auftreten - Ausgeprägtes Verantwortungsbewusstsein, Zuverlässigkeit und sorgfältige Arbeitsweise – auch bei hohem Anfrageaufkommen - Schnelle Auffassungsgabe und die Fähigkeit, sich zügig in digitale Abläufe und neue Tools einzuarbeiten - Selbstständige, strukturierte Arbeitsweise sowie sicheres Arbeiten im 100 % Remote-Umfeld - Sicherer Umgang mit MS Office und digitalen Kommunikations- und Dokumentationstools (z. B. E-Mail, CRM-Systeme) Benefits - Unbefristeter Arbeitsvertrag – Gewährleistung von beruflicher Stabilität und einer langfristigen Perspektive. - Langfristige Zusammenarbeit – Wir legen großen Wert auf Kontinuität und ein starkes, engagiertes Team. - 100 % Remote (Homeoffice) – Möglichkeit, flexibel von jedem Ort aus zu arbeiten, wobei Smartphone und Laptop erforderlich sind. - Entwicklungsmöglichkeiten – Bereitstellung von Chancen zur beruflichen Weiterentwicklung bis hin zur Vollzeitposition. - Schulung / Einarbeitung – Eine gründliche einwöchige Einarbeitung gewährleistet einen optimalen Einstieg. - Fester Ansprechpartner – Ständige Unterstützung durch klar definierte Ansprechpartner innerhalb des Teams. Company Description Unser Unternehmen hat sich über die Jahre hinweg erfolgreich in Großraum Nürnberg positioniert und bietet seinen Mitarbeitern beste Chancen sich gemeinsam mit dem Unternehmen weiter zu entwickeln.

Title: Financial Customer Service Professional - Las Vegas Remote Location: LAS VEGAS Nevada United States Type: Regular Job Description: Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. *** While this is a remote position, candidates must live within commuting distance and be willing to meet in person in the Las Vegas area up to 4-6 times per year*** Responsible for answering incoming telephone inquiries regarding retirement plans from participants, employers, and third-party plan specialists. What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associate degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience What will set you apart - Fluency in both English and Spanish - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures #PJPS ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $39,700.00 - $54,550.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 06-13-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower’s free newsletter. Workplace Flexibility: Remote - Must reside within territory

• Du begleitest ausgewählte Kunden strategisch über ihren gesamten Lifecycle hinweg und sorgst dafür, dass sie den maximalen Nutzen aus Proalpha ziehen. • Kundenverantwortung: Du begleitest ausgewählte Bestands- und Großkunden strategisch, steuerst ihre Weiterentwicklung und begleitest sie auf dem Weg zu maximalem Nutzen ihres Proalpha ERP-Systems. • Analyse: Durch die Auswertung von Nutzungsmustern, Überwachung der Health Scores und regelmäßiger Reviews mit Top-Kunden, identifizierst Du Potenziale, die echten Mehrwert schaffen. • Serviceentwicklung: Im Austausch mit Support, Projekten, Vertrieb und Produktmanagement entwickelst Du innovative Service-Konzepte für nachhaltigen Kundenerfolg. • Optimierung: Durch die Beobachtung von Trends in Anfragen und Abläufen, leitest Du Verbesserungsmaßnahmen ab und treibst die Weiterentwicklung unserer Serviceorganisation voran. • Steuerung: Um unsere Customer-Success-Aktivitäten transparent und steuerbar zu machen, definierst Du Kennzahlen und Reports.

Role Description Are you a tech fan who loves giving people great service? We are looking for Polish speakers to join our work-from-home customer service team in Portugal. You will help people who use popular, well-designed tech products and apps. In this job, you do more than just answer questions—you represent the brand. Whether a customer needs help getting into their account, connecting their devices, or using a new app, you will calmly and friendly guide them to a fix. What You Will Do - Answer Questions: Take incoming phone calls and chats from Polish-speaking customers in a polite and helpful way. - Fix Tech Issues: Find and solve problems with device connections, software updates, and cloud services. - Handle Accounts Safely: Help customers with private data, password changes, and subscriptions while keeping their information secure. - Teach Customers: Patiently explain how to use products in simple terms that anyone can understand. - Keep Records: Type notes about every customer chat into our global system. Qualifications - You must speak native or near-native Polish. - You also need to speak good English to handle training and use our work tools. - You are okay with fast changes to software and rules. - You love helping people and can explain tricky tech problems in simple words. - You like electronics and want to learn how our operating systems work. - Background in customer service is nice to have, but a good attitude and quick learning matter most. Requirements - You must already live legally in Portugal and have your local tax, social security, and residency papers. - You need a quiet, private room to work in and fast, reliable fiber internet. - You must be able to work changing shifts, which will sometimes include weekends. Benefits - 100% Work from Home: No daily travel. We send you the computer and extra gear you need. - Paid Training: Long and detailed training to teach you about the products and how to talk to customers. - Good Pay: A steady base salary plus monthly bonuses for good work and language skills, along with a daily food allowance. - Health Benefits: Private health insurance starting on your very first day. - Great Work Culture: A friendly, diverse team that supports your growth. Ready to Apply? If you love tech and enjoy helping others, we would love to hear from you!