• Design and produce printed product materials, including user guides, inserts, instruction sheets, and other in-package collateral • Incorporate product information, brand standards, photo editing, layout design, and copy formatting into finished materials • Translate brand strategy and creative direction into cohesive and engaging physical product designs • Redesign and refresh existing product designs to align with evolving brand standards and compliance requirements • Develop and collaborate on creative bottle and packaging concepts suitable for mass production • Ensure all designs meet print and production standards • Update packaging and printed materials to reflect regulatory requirements, including state-by-state revisions • Partner with Product and Compliance teams to ensure instructional materials meet regulatory, print, and production requirements • Review physical and digital proofs to ensure design accuracy, quality, and consistency before production • Work with internal teams and external vendors to ensure packaging designs meet manufacturing specifications and production requirements • Execute packaging designs for product launches and updates under the direction of the Product Manager and CEO • Interpret feedback from Product leadership and execute revisions with precision and attention to detail • Identify opportunities to improve design workflows, documentation, and cross-functional collaboration • Create 3D renderings, mockups, and prototypes to communicate design intent and validate manufacturability • Maintain organized file systems, version control processes, and documentation for design assets • Support ongoing brand evolution while maintaining consistency across products and platforms • Ensure final design files are properly prepared and ready for handoff to manufacturing partners

• design the interface for shaping its personality, goals, and objection handling • design Piper's live presence, the chat and video experience where the AI is the rep • work on understanding a lead, forming a plan, and explaining its reasoning • prototype in code or with AI tools, not just Figma • ship design decisions, not just document them

• Design enterprise learning solutions, mentor designers, and partner with global stakeholders. • Lead Learning Solution Design • Design end-to-end learning solutions using Infopro's Intelligent Design Framework (IDF) • Create learning strategies, high-level design documents, storyboards, scripts, content outlines, and design blueprints • Develop engaging eLearning, microlearning, simulations, blended learning programs, and performance support solutions • Translate complex business requirements into learner-centered experiences • Partner with subject matter experts to transform knowledge into effective, actionable learning content • Leverage GenAI tools to accelerate content development, curation, personalization, and iteration • Conduct learning needs analyses and identify performance gaps • Recommend appropriate learning approaches, modalities, and deliverables • Facilitate conversations with clients and stakeholders to align learning solutions with business objectives • Define success measures and learning outcomes • Contribute learning expertise to solutioning and proposal development efforts • Perform job-task analysis and competency mapping where appropriate • Provide day-to-day guidance and coaching to a team of instructional designers • Review storyboards, scripts, and learning deliverables to ensure quality and consistency • Share best practices in instructional design, learning experience design, and stakeholder management • Help balance workloads and support successful project execution • Stay current with emerging learning technologies, AI tools, and industry trends • Identify opportunities to improve learning effectiveness and development efficiency • Establish and model best practices for AI-enabled learning design • Apply quality standards throughout the learning development lifecycle • Support continuous improvement initiatives across the learning design function

Role Description Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW: - Reporting to the Manager, Training Content/Delivery & QA, the Instructional Design Manager is responsible for designing customer-service-related training content and curriculum used in: - New hire training - Refresher training - New product offerings - New business processes for Servicing Agents - This position will also develop sales-related training content and curriculum for TeleSales Specialists. WHERE YOUR CAREER IS A FORCE FOR GOOD: - Design new hire training and refresher training content and curriculum for Servicing Agents and TeleSales Specialists. - Design and develop new training content and curriculum for Servicing Agents and TeleSales Specialists (e.g., new products, promotions, soft skills, selling skills, etc.). - Write effective learning objectives and apply recognized instructional design methodologies for adult learning and knowledge transfer. - Create interactive, engaging, effective training utilizing the most current approaches and tools for virtual learning, including Articulate and AI (e.g., AI voiceover, simulations, gaming). - Evaluate training effectiveness and utilize feedback to improve training. - Conduct needs assessments. - Track training completion in Edge. - Digitize and maintain all training content and instructional materials on platform(s) accessible for training delivery. - Build a deep understanding of all new and existing customer service and sales business processes and product offerings. - Track all customer service and/or sales process changes and ensure incorporation in training curricula. - Train Supervisors in new and revised products and business processes as needed. Qualifications - Bachelor's degree required. - Minimum 5 years’ related experience required. - Experience designing, tracking, and evaluating customer training curricula for a remote workforce. - Experience designing, tracking, and evaluating sales training content for training curriculum. - Experience translating process and system documentation into training. Requirements - Knowledge of adult learning and instructional design principles. - Experience updating Salesforce.com Knowledge documents. - Knowledge of call-center operations and training a plus. - Experience creating online learning. - Proficiency in Articulate required. - Proficient with Microsoft Office Suite or related software. - Ability to problem solve and work in fast-paced environment. - Attention to detail. - Demonstrate strong communication skills, both verbal and written. - Driven project management and organizational skills. Benefits - Medical, Dental Vision plans - Health Spending Accounts & Flexible Spending Accounts - PTO: Starting at 15 days a year; based on type of job and tenure - Holidays: 11 paid holidays comprised of six core holidays and five floating holidays - 401K with up to 6% match - Paid Family Leave - Employee Assistance - Disability and Insurance: Short + Long Term - Service Awards and recognition