Qualified

• design the interface for shaping its personality, goals, and objection handling • design Piper's live presence, the chat and video experience where the AI is the rep • work on understanding a lead, forming a plan, and explaining its reasoning • prototype in code or with AI tools, not just Figma • ship design decisions, not just document them

• Lead the design and implementation of secure, fault-tolerant, and highly available cloud infrastructure on public cloud services. • Continuously improve system performance, identify bottlenecks, and deploy optimizations for smooth operation at scale for highly-trafficked services. • Lead the evolution of our Continuous Integration and Deployment pipelines in a multi-service environment, reducing complexity and increasing resilience. • Plan and execute timely infrastructure upgrades and changes using infrastructure-as-code to enable faster execution, improved scale, and increased cost efficiency. • Leverage tools like DataDog, Sentry, and others to monitor system infrastructure, configure alerts for anomalies, and proactively ensure system health. • Define, promote, and maintain runbooks, operating procedures, and system architecture diagrams. Uphold high standards of quality through rigorous testing and code reviews. • Act as a force multiplier by providing technical guidance, mentoring other engineers, and fostering a culture of engineering excellence. • Embrace a culture of flexibility and efficiency, moving fast to capture opportunities while wearing multiple hats in a startup environment

• Ship full-stack product features end-to-end across frontend, backend, and data • Build AI-powered experiences using LLMs, embeddings, and related techniques where they create real user value • Own delivery from scope/design through launch, monitoring, and iteration • Solve ambiguous, technically challenging problems with pragmatic, scalable solutions • Partner closely with product, design, and engineering to shape requirements and roadmap • Improve performance, reliability, and overall product quality at enterprise scale • Contribute to strong engineering culture through code review, tooling, and process improvements

Qualified has been acquired by Salesforce! View the press release here. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Qualified is looking to add a new member to our Technical Support team as we scale our world class support. As a Technical Support Specialist, you will be responsible for handling support requests, being the technical resource aligned to our Qualified Success Architect team, and acting as a connection between support and engineering. You’ll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you love helping others, solving puzzles, and working on an agile team this is the place for you. Responsibilities: - Actively managing the support queue to answer and resolve product-related issues by working on cases in a timely manner and answering questions via a number of channels including live chat, email, and video calls. - Supporting our Success Architect team through a deep and technical understanding of the product and joining them on calls as an additional technical resource for customers. - Working cross-functionally with our engineering team to diagnose, debug, and report on operations-related problems for existing customers and leverage technical knowledge to investigate, diagnose, and triage bugs. - Working collaboratively with our product team to understand, prioritize and implement customer feedback into actionable insights that help shape the product roadmap. - Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base. - Working on our incident response team to provide critical communication to our customers and internal staff during incidents. - Assisting and supporting leadership in improving the speed and efficiency of our customer operations strategy and experience. Qualifications: - You have the ability to explain complex features and functionality to technical and non-technical users with empathy and technical expertise - 3+ years of experience providing support in a B2B SaaS company - Bachelors degree - You are located in either PST or MST - Excellent interpersonal, communication, and writing skills - Extensive knowledge of Salesforce CRM - Working knowledge of marketing automation systems (ie Marketo, Pardot, Hubspot, Eloqua) - Working knowledge of Javascript and API errors - Knowledge of web technologies (website architecture, custom forms, UTM parameters, etc) - Passion for making customers successful with software solutions - You enjoy analyzing issues and digging into complex problems - You’re persistent in getting to the bottom of those complex problems. At Qualified our technical support team never has the same question twice and involves researching technical nuances. - The idea of wearing many hats and getting involved in lots of projects outside your day to day is exciting to you and you’re up for the challenge. - You’re interested in growing your career in Technical Support and helping us grow an amazing team. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

• Coming to work with an amazing and talented team • Working hard, learning a ton, and having fun every day • Delivering and leading customers through the Qualified Implementation Framework • Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products • Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives • Establish a deep consultative relationship with various client business units • Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products • Conduct Quarterly Business Reviews with key stakeholders • Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials • Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap • Executive analysis of customer health score to achieve renewal targets

• Coming to work with an amazing and talented team • Working hard, learning a ton, and having fun every day • Delivering and leading customers through the Qualified Implementation Framework • Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products • Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives • Establish a deep consultative relationship with various client business units • Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products • Conduct Quarterly Business Reviews with key stakeholders • Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials • Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap • Executive analysis of customer health score to achieve renewal targets

• Develop and execute a comprehensive account/territory plan • Drive sales in a defined territory or account list • Facilitate every stage in the sales cycle • Help prospects understand product value in conversational marketing • Prospect, qualify, and close new business deals • Collaborate cross-functionally with key partners

• Responsible for developing and executing a comprehensive account/territory plan • Drive sales in a defined territory to achieve revenue targets • Facilitate every stage in the sales cycle from discovery to negotiations • Prospect, qualify, and close new business with Enterprise-sized organizations • Collaborate cross-functionally with Marketing, Sales Engineering, Product, and Success • Understand competition to strategically speak to our market placement

• Showcasing Qualified to prospective customers with world-class product demonstrations. • Build a deep understanding of Salesforce architecture, marketing automation, data enrichment, and other high-leverage technologies. • Act as the voice of the customer by translating, aggregating, and representing product feedback to the Product and Engineering teams.

• Develop customer-focused applications by building new features, improving existing ones, and creating entirely new products. • Utilize the latest advances in machine learning, LLMs and other AI technologies to enhance our products and deliver delightful user experiences. • Collaborate closely with Product Managers, Product Designers, and Platform Engineers to ideate and develop mission-critical applications. • Conduct rapid prototyping and iterative development to enhance AI solutions based on real-world performance and user feedback. • Ensure our core functionality is stable, scalable, well-maintained, and continuously improving. • Continuously grow your technical skills to tackle our toughest challenges related to quality, performance, robustness, and reliability. • Contribute to our team’s culture and future by mentoring other engineers and setting standards of engineering excellence. • Support and scale highly-available, highly-trafficked services essential for our customers' time-sensitive, business-critical needs.