Role Description Join GoGlobal as a Revenue Operations Specialist and play a critical role in enabling our global revenue organization to operate efficiently and scale. In this fully remote role, you will take ownership of key Revenue Operations functions including: - Deal Desk - CRM data integrity - Reporting - Process execution You will work closely with Sales, Account Management, Partnerships, and leadership teams to ensure smooth deal progression, accurate forecasting, and reliable operational support. This is a hands-on, high-impact role for someone who thrives in a fast-paced environment, takes ownership, and enjoys solving operational challenges at scale. Responsibilities - Deal Desk & Sales Operations - Own Deal Desk processes, including deal reviews, validation approvals, contract checks, and other approval workflows - Ensure deals progress smoothly from quote to close, maintaining compliance with internal standards - CRM & Data Management (HubSpot) - Own CRM data quality and integrity, ensuring accurate and reliable data for reporting and forecasting - Maintain and optimize data structures, properties, and workflows - Reporting & Analytics - Build and maintain dashboards and reports to support pipeline visibility, forecasting, and performance tracking - Provide insights and analysis to support decision-making across the revenue organization - Sales Process & System Support - Support and optimize sales processes, including quoting (CPQ), validation, lead and deal lifecycle management - Troubleshoot system and process issues, acting as first-line support for Sales teams - Sales Tech Stack Ownership - Manage and support tools such as HubSpot, Apollo, Waalaxy - Ensure adoption, usability, and continuous improvement of the sales tech stack - Process Improvement & Automation - Identify inefficiencies and drive improvements through automation, workflows, and scalable solutions - Contribute to ongoing process design and operational best practices - Cross-Functional Collaboration - Partner with Sales Executives, Sales Leadership, Partnerships, Portfolio Managers, Marketing, and Finance - Support onboarding, training, and enablement initiatives related to tools and processes Qualifications - 2–3+ years of Sales Operations experience (SaaS, HR tech, or global services preferred) - Strong HubSpot expertise (workflows, automation, reporting, data management) - Experience with Deal Desk processes (pricing, contract review, approvals) - Analytical mindset with experience in Excel and/or BI tools - Familiarity with modern sales tools (Apollo, Waalaxy, Jiminny, Seismic, etc.) - Basic AI literacy (e.g., ChatGPT, Copilot, Claude) Requirements - Strong ownership mindset — you take responsibility and follow tasks through to completion - Proactive and responsive — you don’t wait to be told what to do - Able to manage multiple requests and priorities in a high-volume environment - Detail-oriented, especially when working with deal data, pricing, and contracts - Comfortable working independently with minimal supervision - Strong communicator, able to manage stakeholder expectations and push back when needed - Service-oriented, with a focus on supporting teams and solving problems Benefits - Autonomy to make decisions that create real impact - Focus on long-term growth and sustainable success - Collaborative environment with a diverse, global team - Flexibility in work arrangements, including fully remote options - Opportunities for outstanding employees to become partners and share in profits Company Description GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.

Role Description The Revenue Operations team’s mission is to build and maintain the systems, data, and processes that power our go-to-market engine. We are looking for a RevOps Analyst, Analytics to join the team, reporting to the Head of Revenue Operations, focused on partnering with the business to deliver insight to drive measurable revenue growth and operational impact. In this role you may: - Partner with GTM leadership to elevate reporting, systems and process to drive revenue growth and decision making - Manage, and enhance our quote-to-cash processes to ensure accuracy and compliance - Collaborate cross-functionally to enable the Revenue team to be able to see a 360 degree view of the customer in the CRM, including product usage, customer engagement (support tickets, sales emails, marketing campaigns, attribution) and contract data to drive revenue growth and improve sales productivity - Drive initiative to improve data hygiene, reporting accuracy and CRM governance - Manage urgent ad hoc operational requests Qualifications - 3+ years of experience in sales operations or a related role - Salesforce experience; CPQ Experience and Admin certification plus - Familiarity with GTM tech stacks and how they support revenue workflows (CRM, enrichment, engagement, automation, analytics) - 3+ years of big data experience: using BI tools such as Looker or Tableau and/or writing complex yet efficient SQL - Experience with ETL and familiarity with popular data warehouses (BigQuery, Snowflake, etc) - Excellent communicator with senior management audiences - explaining “what it is”, “why it matters” and “what should we do” in terms of your data and analysis; delivering customer-oriented KPIs and dashboards that drive alignment Benefits - An open and inclusive culture and work environment - Work closely with a team on the cutting edge of AI research - Weekly lunch stipend, in-office lunches & snacks - Full health and dental benefits, including a separate budget to take care of your mental health - 100% Parental Leave top-up for up to 6 months - Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement - Remote-flexible, offices in Toronto, New York, San Francisco, London and Paris, as well as a co-working stipend - 6 weeks of vacation (30 working days!)

• Analyze the sales pipeline velocity, conversion rates, and stages to identify bottlenecks and optimize the health of the funnel. • Analyze RSM/AE productivity, territory performance, time-to-close, and support the creation of sales capacity and resource models for planning. • Provide analytical support for weekly/monthly sales forecasting and annual planning cycles by building and maintaining forecast models and underlying data sets. • Analyze specific metrics for the installed base (Upsell/Cross-sell rates, NRR, churn signals) to support account management and Customer Success teams. • Act as the data steward for key sales fields within the CRM (Salesforce), ensuring data is clean, consistent, and structured to enable accurate reporting. • Build and maintain dashboards that provide real-time visibility into sales performance against goals for leadership and frontline managers. • Proven ability to collect, synthesize, and translate complex data and quantitative analysis into clear, actionable insights and compelling presentations tailored effectively to executive, functional, and operational audiences.

Title: Revenue Officer I - Hickory Location: Catawba County United States Job Description: Agency Dept of Revenue Division Taxpayer Assistance , Collections Job Classification Title Revenue Officer I (NS) Position Number 60082163 Grade NC11 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work - PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING* This is an anticipated vacancy This position has been established as hybrid teleworking with a minimum starting salary of $48,000. The Revenue Officer I works at the Hickory Service Center a minimum of two days per week. If you are looking to start a career, better balance your professional and personal life, or serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Hickory Service Center. The primary purpose of a Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department's policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I to include, but are not limited to, the following: - Educate the public on State tax matters and promote compliance with State revenue laws - Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers - Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects - Utilize legal remedies to collect liabilities or secure returns - Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution - Work independently to examine, research, verify, and evaluate financial statements, returns, and other data - Travel to taxpayer locations within an assigned territory with limited overnight travel This professional position has a hybrid work schedule. Work is performed in-person at the Hickory Service Center a minimum of two days a week and remotely at the manager's discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence. Knowledge Skills and Abilities/Management Preferences - Basic knowledge of principles of business administration related to reporting and/or calculating tax - Basic skills using Microsoft Word and Excel - Access to reliable transportation and a valid driver's license is necessary Recruitment Range: $48,000 - $79,504 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: - The best funded pension plan/retirement system in the nation according to Moody's Investor's Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K and 457 plans - Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or  HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience. Related fields considered are as follows: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: LeAnn Katherine Biscoglio Recruiter Email: LEANN.BISCOGLIO@NCDOR.GOV