Title: Revenue Officer I - Hickory Location: Catawba County United States Job Description: Agency Dept of Revenue Division Taxpayer Assistance , Collections Job Classification Title Revenue Officer I (NS) Position Number 60082163 Grade NC11 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work - PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING* This is an anticipated vacancy This position has been established as hybrid teleworking with a minimum starting salary of $48,000. The Revenue Officer I works at the Hickory Service Center a minimum of two days per week. If you are looking to start a career, better balance your professional and personal life, or serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Hickory Service Center. The primary purpose of a Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Department's policies and procedures. This position routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position requires someone who can work independently and can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I to include, but are not limited to, the following: - Educate the public on State tax matters and promote compliance with State revenue laws - Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers - Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects - Utilize legal remedies to collect liabilities or secure returns - Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution - Work independently to examine, research, verify, and evaluate financial statements, returns, and other data - Travel to taxpayer locations within an assigned territory with limited overnight travel This professional position has a hybrid work schedule. Work is performed in-person at the Hickory Service Center a minimum of two days a week and remotely at the manager's discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence. Knowledge Skills and Abilities/Management Preferences - Basic knowledge of principles of business administration related to reporting and/or calculating tax - Basic skills using Microsoft Word and Excel - Access to reliable transportation and a valid driver's license is necessary Recruitment Range: $48,000 - $79,504 Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: - The best funded pension plan/retirement system in the nation according to Moody's Investor's Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K and 457 plans - Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or  HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in Business/Public Administration, Economics, Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience. Related fields considered are as follows: Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public Sector & Government Administration Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, Public and Non-Profit Administration, and Criminology/Criminal Justice. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: LeAnn Katherine Biscoglio Recruiter Email: LEANN.BISCOGLIO@NCDOR.GOV

Role Description We’re looking for an Enablement Specialist who’s passionate about helping teams learn, grow, and perform at their best. In this role, you’ll lead engaging training sessions, help scale impactful enablement programs, and play a key part in supporting the success of our customer-facing teams. This is a great opportunity for someone who enjoys facilitating live learning experiences, collaborating across teams, and bringing structure and energy to a fast-moving environment. You’ll have the chance to own initiatives, influence how enablement is delivered, and help create programs that make a measurable impact across the business. What will I be doing? - Facilitate engaging, high-quality onboarding and ongoing enablement sessions for customer-facing teams - Take ownership of running and coordinating enablement programs, ensuring a strong learner experience from planning through delivery - Partner closely with cross-functional stakeholders, including Product Marketing Management (PMM), Product, and Revenue Enablement team members, to support product training initiatives and business priorities - Help identify enablement needs and training gaps across customer-facing teams - Support the development, maintenance, and continuous improvement of enablement content and learning materials, including e-learning content - Coordinate training logistics, communications, and timelines across multiple stakeholders and initiatives - Adapt quickly to shifting priorities and support programs operating against tight timelines - Work independently with minimal oversight while maintaining strong alignment and communication with stakeholders and teammates - Proactively communicate progress, risks, and timeline changes to ensure projects remain on track Qualifications - Proven experience in enablement, facilitation, and training delivery for customer-facing teams - Strong facilitation skills and confidence leading live virtual and/or in-person training sessions - Excellent communication and stakeholder management skills, able to collaborate effectively across teams and functions - Strong organizational skills with the ability to manage multiple priorities simultaneously - Self-starter mindset with the ability to work independently and drive initiatives forward - Comfortable working in a fast-paced, evolving environment with changing priorities - Growth mindset with a willingness to continuously learn and improve Requirements - Experience using tools such as Jira, Articulate, Litmos, Salesforce, and Looker - Familiarity with SaaS, product enablement, or customer-facing revenue teams - Experience supporting and reinforcing sales methodologies such as MEDDPICC, Value Selling, or similar revenue frameworks Benefits - Comprehensive health and dental benefits plan - Wellness spending account - GRSP matching program - Flexible paid time off - Paid parental leave program - Remote working subsidies Compensation Details The hiring range for this position is listed below. Compensation offered for candidates in this role is based on a number of factors including job-related skills, knowledge, and experience. These factors may cause your compensation to vary within the range outlined below. Salary Range: $75,000 — $98,000 CAD

• Rapid mastery of the Revenue Team tech-stack, including but not limited to Salesforce, Hubspot Outreach, Zoominfo/Chorus, Orum, DocSend, etc. • Serve as the administrator for all Revenue Team systems, delivering (or organizing) day-to-day support, training and enablement • In partnership with the Pathify Executive Team and the Revenue Leadership Team, serve as the front line resource for all revenue reporting and analytics • Deep understanding of B2B Salesforce structures, processes and flows, including mastery of reporting and analytics capabilities • Deep understanding of Google Sheets and Excel • Strong understanding of Gemini, Claude, and other AI platforms with an up-to-date expertise in how world class revenue orgs improve performance — now and in the future • A strong service and support mentality, with a desire and willingness to help quota carrying staff close profitable business. No job is too big or too small if it results in a positive win for the business. • A process oriented approach, with a daily devotion to developing, streamlining and optimizing tactical and strategic processes • Awe-inspiring organizational skills and a willingness to provide ad-hoc reporting and updates across the business • A desire to understand, document and report on the entire customer journey, from identified lead through to customer renewal • A peacemaker mentality with proven skills in mediating, collaborating and bringing together people of different backgrounds, experience, and seniority to solve problems and succeed • Other duties as assigned

• Liderar estrategias de generación de crecimiento e ingresos. • Gestionar iniciativas de medios pagados, SEO y adquisición digital. • Supervisar contenido, AEO y esfuerzos de optimización de conversión. • Coordinar equipos multifuncionales y proveedores externos para asegurar una ejecución eficiente. • Gestionar presupuestos de rendimiento, KPIs e informes ejecutivos. • Construir sistemas escalables centrados en el impacto comercial medible.