• Report to the Supervisor of Operation Specialist and work closely with Avantor’s Lab and Production Services professionals to serve customers by performing customized, mission-based lab work and research protocols. • Support multiple facilities and/or customers in a strategic geographic area. • Act as a backup to other territories and may require travel outside of the designated territory. • Coordinates and leads team efforts and performs work related to customer requirements. • Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, and other assorted tasks, along with direct customer interfacing relative to job functions. • Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers etc. to procure lab supplies and materials. • Utilizes Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications. • Trains Avantor Lab and Production Services associates on all service offerings. • Provides SAP Support (Full customer services, credit rebills, and invoice scrubbing). • Modifies and maintains quality metrics and key performance indicators. • Manages a budget related to expense reports. • Meets revenue, TOE, safety, performance, and quality goals and objectives. • Creates programs for enhanced service efficiencies. • Perform other duties as assigned.

• This position is responsible for the implementation of new or updating of existing business systems and processes in order to drive improvements across one or more of the business teams within Revenue Operations. • The Systems Analysts will coordinate multiple stakeholders through the Software Development Life Cycle (SDLC) process including IT, external vendors and business teammates. • Produces detailed documentation including business requirements, process flows, communications, use cases, and user stories outlining problems, and opportunities. • Translates business needs into requirements across multiple business systems or processes with some guidance. • Proficiency in tools such as JIRA, Confluence, MS Teams, and Excel to communicate and facilitate daily operations. • Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated. • Continuously learns new system capabilities & and recommends how to leverage them. • Solves problems related to a business system by outlining potential drivers & and forming a hypothesis-based approach. • Guides business in identifying root cause and ideating towards initiation of system solution. • Aids businesses in forming manual workaround or other alternatives either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution. • Makes recommendations & and synthesizes takeaways from visualizing processes flows across multiple systems or businesses. • Understands the SDLC and supports business in progressing through the process. • Understands the implications of the overall project on broader business objectives or other business lanes. • Proactively raises awareness when issues arise that impact their work stream. • Develops requirements by collaborating with business leaders & and translating their needs across multiple business systems or processes. • Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production Validation.

• Lead approximately 10 dialysis centers and 200 teammates, providing oversight of operations with complete accountability for approximately $30-$50MM P&L • Provide strategic and tactical leadership, counsel, and direction to field management of assigned facilities • Identify and develop strategic growth opportunities and monitor division performance • Manage financial and revenue growth, operations, and labor management • Maintain awareness and knowledge of competition; proactively assess related SWOT • Work at a place that gives back to the community and honors teammate contributions

• Perform duties for revenue operations department related to medical insurance billing, collections or patient access • Communicate with patients and insurance payers to ensure proper insurance coverage • Review and submit system setup requests for accurate billing • Respond timely and accurately to payer communications • Collaborate with revenue operations teams for seamless processes • Partner with clinics' teammates for timely insurance information • Identify process changes and opportunities for improvement • Maintain patient account information and confidentiality in accordance with HIPAA regulations • Attend team meetings, phone conferences, and training as needed