• This position is responsible for the implementation of new or updating of existing business systems and processes in order to drive improvements across one or more of the business teams within Revenue Operations. • The Systems Analysts will coordinate multiple stakeholders through the Software Development Life Cycle (SDLC) process including IT, external vendors and business teammates. • Produces detailed documentation including business requirements, process flows, communications, use cases, and user stories outlining problems, and opportunities. • Translates business needs into requirements across multiple business systems or processes with some guidance. • Proficiency in tools such as JIRA, Confluence, MS Teams, and Excel to communicate and facilitate daily operations. • Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes) including how data capture & processes across systems are interrelated. • Continuously learns new system capabilities & and recommends how to leverage them. • Solves problems related to a business system by outlining potential drivers & and forming a hypothesis-based approach. • Guides business in identifying root cause and ideating towards initiation of system solution. • Aids businesses in forming manual workaround or other alternatives either while waiting for enhancement lifecycle or in pursuit of an ideal technology solution. • Makes recommendations & and synthesizes takeaways from visualizing processes flows across multiple systems or businesses. • Understands the SDLC and supports business in progressing through the process. • Understands the implications of the overall project on broader business objectives or other business lanes. • Proactively raises awareness when issues arise that impact their work stream. • Develops requirements by collaborating with business leaders & and translating their needs across multiple business systems or processes. • Business lead on IT comms for code and data readiness; aiding as Business Facilitator for UAT and production Validation.

• Lead approximately 10 dialysis centers and 200 teammates, providing oversight of operations with complete accountability for approximately $30-$50MM P&L • Provide strategic and tactical leadership, counsel, and direction to field management of assigned facilities • Identify and develop strategic growth opportunities and monitor division performance • Manage financial and revenue growth, operations, and labor management • Maintain awareness and knowledge of competition; proactively assess related SWOT • Work at a place that gives back to the community and honors teammate contributions

• Perform duties for revenue operations department related to medical insurance billing, collections or patient access • Communicate with patients and insurance payers to ensure proper insurance coverage • Review and submit system setup requests for accurate billing • Respond timely and accurately to payer communications • Collaborate with revenue operations teams for seamless processes • Partner with clinics' teammates for timely insurance information • Identify process changes and opportunities for improvement • Maintain patient account information and confidentiality in accordance with HIPAA regulations • Attend team meetings, phone conferences, and training as needed

Title: Billing Operations Administrator Location: Raleigh, North Carolina - United States of America Full-time Hybrid (Remote/Office) Permanent Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you. About the Job We are seeking a detail-oriented and customer-focused Billing Operations Administrator to support a variety of administrative and operational functions. This role is responsible for managing billing-related inquiries and documentation requests while serving as a key liaison between clients and internal teams. The ideal candidate is resourceful, patient, and a strong problem solver who can navigate cross-functional environments to find answers and deliver exceptional service. This is a client facing role that will require verbal and written communication answering incoming calls to AR/Billing/Order Operations. What you will do Manage and respond to client inquiries, invoice questions, and account-related concerns - Prepare and process documentation requests, including, but not limited to: - Vendor forms - W-9s - Tax certificates - Certificates of Insurance (COIs) - Sole source letters - Coordinate with internal collaborators (Legal, Cybersecurity, HR, Sales, Product) to gather required information and ensure accurate responses - Track and follow up on requests to ensure timely resolution - Support the completion of billing cases and administrative tasks with high attention to detail - Maintain organized records and documentation for all transactions and requests What you need - 3+ years of experience in an administrative, billing, or operations support role, with client facing responsibilities - Associate's or Bachelor's degree (Business, Finance, Operations) or in a related field - Basic understanding of finance or billing processes - Strong written and verbal communication skills to effectively engage with clients and internal partners - Proven ability to interact effectively with both external clients and internal cross-functional teams - Excellent problem-solving skills with the ability to think critically and find solutions independently - High level of patience and persistence when navigating complex requests or multiple stakeholders - Strong organizational skills with the ability to manage a steady workload and adapt during peak periods - Highly Organized/Time management skills - Preferred experience in Salesforce, Docusign and PDF Editor software What makes you a Standout - Provides timely, accurate, and professional responses to client requests - Effectively partners with internal teams to resolve complex or multi‑step inquiries - Maintains a high level of client satisfaction and trust - Manages workload efficiently during both steady and high‑volume periods - Maintains accurate documentation and clear case records Work Environment - This is a client-facing administrative role requiring professionalism, strong language skills, and confident communication - Work volume is generally steady, with periodic high-demand cycles that require flexibility and prioritization The Brightly culture We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the every day with us. Brightly maintains a Drug Free workplace in accordance with applicable law. You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $16.82 - $28.83 per hour. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.