• Own the end-to-end technical support experience for our customers. • Serve as the primary technical point of contact post-sale. • Troubleshoot complex issues and guide customers through integrations and implementation questions. • Build the systems and processes that allow support to scale as we grow. • Serve as the primary technical escalation point for customer issues. • Investigate, reproduce, and resolve platform, integration, and data-related challenges with urgency and ownership. • Analyze logs, APIs, and configurations to identify root causes. • Support customers with API integrations and provide clear technical guidance and documentation. • Establish ticketing workflows, SLAs, and escalation paths. • Work closely with Technical Account Management and Sales Engineering during onboarding and expansion to ensure technical adoption and smooth handoffs. • Surface recurring issues, feature gaps, and field insights to improve platform reliability.

• Join the night shift editorial team and work on real-time traffic incident editing for a global mapping platform. • No prior experience required — we provide full training. • Start your career in IT and gain experience on international projects. • Work with English-language data, applying clear rules and maintaining focus during night shifts.

• Serve as the first point of contact for technical support requests from customer sites • Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure • Document issues and resolutions in our ticketing system • Escalate complex issues to Tier 2 support when needed • Assist with monitoring customer site health and system uptime

• Provide timely support for hardware, software, OS, and network‑related issues. • Troubleshoot Windows OS, VPN, MFA, email, and business applications. • Resolve incidents through remote or onsite support. • Escalate complex issues to L2/L3, Lead, or IT teams as needed. • Maintain strong customer service and communication throughout the support process. • Manage assigned tickets in the HelpDesk system (Jira Service Management or similar). • Ensure accurate ticket categorization, prioritization, and status updates. • Meet or exceed SLA targets for response and resolution. • Document troubleshooting steps, root cause, and resolution clearly. • Avoid overdue tickets through proactive communication and follow‑through. • Prepare and configure laptops for new hires. • Set up user accounts, access permissions, and required applications. • Support secure offboarding by revoking access and recovering assets. • Support allocation, replacement, and recovery of equipment. • Maintain accurate asset records and assist with audits. • Report low inventory levels and coordinate replenishment with procurement. • Install and configure business applications and productivity tools. • Support MFA, VPN, endpoint protection, and security tools. • Ensure compliance with IT security policies and data protection standards. • Assist with password resets, access requests, and permission updates. • Maintain accurate documentation of troubleshooting steps and procedures. • Communicate proactively with users regarding ticket progress and expectations. • Collaborate with IT, Automation, and Professional Services teams on cross‑functional issues.