• Manage and follow up on sales projects and client requests in both English and Spanish. • Coordinate with internal teams (administrative, legal, commercial) to ensure smooth operations. • Maintain documentation, task tracking, and timelines in SharePoint. • Handle invoicing, payment follow-up, and report updates. • Provide high-quality customer service to international clients.

Role Description The Career Pathways Manager plays a critical role in Roo’s mission to connect veterinary professionals with meaningful employment opportunities. This role supports the execution of our full-time placement operations, ensuring a smooth, efficient, and high-quality experience for both veterinary professionals and hospital partners. As the Career Pathways Manager, you’ll oversee the candidate journey, coordinate internal workflows, and partner cross-functionally to enhance the end-to-end placement process. This is a highly collaborative role, ideal for someone who is detail-oriented, proactive, and passionate about supporting professionals in the veterinary field. You will report directly to the Senior Manager, Career Pathways and work closely with Account Managers, hospital partners, enterprise clients, and the cross-functional Full-Time Placement (FTP) squad. Responsibilities - Candidate Coordination & Support - Guide veterinarians and technicians through the full-time placement process, from interest to offer. - Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience. - Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards. - Hospital & Internal Partner Collaboration - Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals. - Track hiring needs and placement opportunities to inform pipeline development. - Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks. - Process Execution & Improvement - Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and FTP squad. - Identify workflow gaps or bottlenecks and suggest process improvements. - Support testing and rollout of new tools or processes aimed at improving efficiency and experience. - Tracking & Reporting - Keep candidate and placement records up-to-date in HubSpot and other systems. - Assist with data entry and report generation to support internal visibility and forecasting. - Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication. - Billing & Administrative Support - Coordinate with finance to ensure accurate billing for completed placements. - Help resolve billing-related issues by liaising between internal teams and hospital partners. Qualifications - Proven experience coordinating permanent placements on Roo or a similar platform. - Demonstrated track record with relationship management skills. - Strong analytical and problem-solving skills. - Proficiency in CRM systems, ticketing systems and other common SaaS tools (Hubspot, Zendesk or similar). - Excellent communication and collaboration skills. - Detail-oriented with a focus on accuracy and data integrity. - Ability to work independently and manage multiple projects simultaneously. - Certification in revenue operations or relevant fields is a plus. Benefits - Accelerated growth & learning potential. - Stipends for home office setup, continuing education, and monthly wellness. - Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. - 401K. - Unlimited Paid Time Off. - Paid Maternity/Paternity and reproductive care leave. - Gifts on your birthday & anniversary. - Opportunity for domestic travel, including for regional team building events.

• Conducts regular job site visits to monitor progress, identify schedule risks, and ensure conformance with the project schedule, plans, specifications, and applicable codes and standards. • Develops, maintains, and updates the project schedule using scheduling software, including activity sequencing, milestone tracking, and critical path analysis to drive on-time project completion. • Proactively coordinates with the design and construction team to identify and resolve schedule, quality, and design conflicts, including review and approval of shop drawings. • Oversees project costs, monitors budget performance, and prepares detailed cost estimates, forecasts, and cost-to-complete analyses, implementing corrective actions to maintain financial targets. • Manages the contractor billing and change order process, including review, negotiation, and approval in accordance with contract terms. • Serves as the primary point of contact for project communications, proactively engaging stakeholders, reporting project status, and facilitating issue resolution across the team. • Owns all project documentation, ensuring accuracy, completeness, and compliance throughout the project lifecycle, and provides data analysis and reporting to senior leadership and stakeholders.

• Work with the Client Project Managers to manage Workday implementations through the various lifecycle stages, from project planning through design and delivery. • Agree upon and actively manage key milestones, deliverables, roles and responsibilities. • Onboard project resources, maintain forecasts, track budgets, and control project scope to prevent scope creep. • Develop strong and trusting relationships and serve as the primary liaison between clients, Strada executives and project teams, as well as Workday (when needed). • Manage and guide the Strada project team(s) throughout the project. • Identify project dependencies, anticipate potential delays, and establish risk mitigation strategies. • Create and maintain comprehensive project documentation, including project plans, status reports and RAID logs. • Leverage Strada Workday deployment methodologies and tools, document lessons learned, suggest improvements and proactively address issues.