Role Description We're seeking a detail-oriented and technically proficient Atlassian Systems Administrator to join our team. This role owns and evolves the company's Atlassian Cloud platform – Jira Cloud, Confluence Cloud, Atlassian Guard/Access, and the broader Atlassian Cloud ecosystem – as the foundation for how teams across Veracity, Insurance Canopy, and InsCipher plan, track, and execute work. This remote role serves as the organization's internal Atlassian Cloud expert, partnering with Engineering, Operations, Customer Support, Compliance, and business leaders to translate workflows into well-designed, scalable system solutions. The goal is to make the Atlassian Cloud platform a force multiplier for the organization – reducing manual work through automation, standardizing how teams operate, surfacing real-time visibility through dashboards, and enabling adjacent tools to integrate cleanly with Atlassian Cloud as the system of record. Key Responsibilities - Own end-to-end administration of the Atlassian Cloud stack – Jira Cloud (Software, Service Management, Work Management), Confluence Cloud, Atlassian Guard/Access, and connected marketplace apps – across a Cloud-only environment. - Configure and maintain projects, boards, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemes within Jira Cloud. - Manage user provisioning, groups, roles, product access, SSO/SCIM, and license allocation across the Atlassian Cloud organization. - Maintain Confluence Cloud spaces, templates, page hierarchies, permissions, and space governance to support knowledge management at scale. - Oversee Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval flows to support internal and customer-facing service operations. - Design, build, and maintain Jira Cloud Automation rules, Confluence Cloud automations, and cross-product workflows that reduce manual updates and handoffs – tracking quarterly reductions in manual effort as a core measure of impact. - Build and maintain integrations between Atlassian Cloud and other business systems (Slack, Microsoft Teams, Office 365, Google Workspace, GitHub, DocuSign, Salesforce, and HRIS/ITSM tools) using native Cloud connectors, REST APIs, webhooks, and low-code platforms such as Zapier, Workato, or n8n. - Evaluate, install, configure, and govern Atlassian Marketplace Cloud apps – managing app lifecycle, security review, and renewals across the stack. - Design and maintain dashboards, JQL-based filters, and reporting that give teams and leadership real-time visibility into priorities, workload, risks, and blockers – without manual reporting overhead. - Partner with departments to map current workflows, identify bottlenecks, and design repeatable Jira and Confluence processes – establishing standard operating rhythms and onboarding new teams quickly using approved templates and configurations. - Ensure the Atlassian Cloud environment adheres to security, compliance, and data governance standards – enforcing RBAC, SSO/MFA via Atlassian Guard, SCIM provisioning, audit logging, data residency, and vendor risk controls (SOC 2, DPAs). - Serve as an escalation point for platform risks, cross-system issues, and incidents – ensuring corrective actions and prevention plans are documented and implemented. - Develop and maintain documentation, SOPs, configuration baselines, change logs, and best-practice guides across the Atlassian Cloud platform. - Drive adoption, reduce shadow tooling, and improve operational maturity across the organization – with success measured by consistent platform usage, reduced reliance on spreadsheets and duplicate tools, and improved cycle times for priority workflows. - Required to perform other duties as requested, directed, or assigned. Qualifications - 3+ years of hands-on administration of Atlassian Cloud – Jira Cloud (Software, Service Management, Work Management) and Confluence Cloud; Cloud experience required, Server/Data Center experience not required. - Deep expertise configuring Jira Cloud projects, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemes. - Strong experience building and maintaining Jira Cloud Automation rules including cross-project and global automations. - Hands-on experience with Jira Service Management Cloud and Confluence Cloud administration including spaces, templates, permissions, and governance. - Experience administering the Atlassian Cloud organization via admin.atlassian.com – user provisioning, SSO/SCIM, Atlassian Guard/Access, product access, domain claiming, and license management. - Technical fluency across Atlassian's integration and reporting toolset – JQL, Confluence macros, REST APIs, webhooks, native Cloud connectors, and low-code platforms such as Zapier, Workato, n8n, or Make. - Experience evaluating, installing, and governing Atlassian Marketplace Cloud apps. - Strong background in process design, workflow optimization, and translating business needs into practical Atlassian Cloud configurations. - Working understanding of security, privacy, RBAC, SSO/MFA, audit logging, and vendor risk fundamentals (SOC 2, DPAs) in a SaaS context. - Strong communication and stakeholder management skills with the ability to partner effectively across technical and non-technical teams. - Atlassian Cloud certifications preferred (ACP-120, ACP-420, ACP-620, or similar). - Experience with ScriptRunner for Jira Cloud, Forge/Connect app development, or Atlassian Analytics preferred. Benefits - Health, dental, and vision plans. - Amazing work-life balance with 4 weeks of Paid Time Off. - 10 Paid Company Holidays with 2 floating holidays. - 401K Programs with employer match. - Personal assistance programs for support in a healthy personal and work life. Company Description At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to: - Work on cutting-edge projects that are reshaping an industry. - Collaborate with a team of passionate, like-minded professionals. - Enjoy a culture that values flexibility, innovation, and personal growth. Compensation Range: $85k/yr - $100k/yr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process.

• Own end-to-end administration of the Atlassian Cloud stack – Jira Cloud (Software, Service Management, Work Management), Confluence Cloud, Atlassian Guard/Access, and connected marketplace apps – across a Cloud-only environment • Configure and maintain projects, boards, issue types, workflows, screens, custom fields, components, versions, and notification, permission, and security schemes within Jira Cloud • Manage user provisioning, groups, roles, product access, SSO/SCIM, and license allocation across the Atlassian Cloud organization • Maintain Confluence Cloud spaces, templates, page hierarchies, permissions, and space governance to support knowledge management at scale • Oversee Jira Service Management Cloud queues, request types, SLAs, customer portals, and approval flows to support internal and customer-facing service operations • Design, build, and maintain Jira Cloud Automation rules, Confluence Cloud automations, and cross-product workflows that reduce manual updates and handoffs – tracking quarterly reductions in manual effort as a core measure of impact • Build and maintain integrations between Atlassian Cloud and other business systems (Slack, Microsoft Teams, Office 365, Google Workspace, GitHub, DocuSign, Salesforce, and HRIS/ITSM tools) using native Cloud connectors, REST APIs, webhooks, and low-code platforms such as Zapier, Workato, or n8n • Evaluate, install, configure, and govern Atlassian Marketplace Cloud apps – managing app lifecycle, security review, and renewals across the stack • Design and maintain dashboards, JQL-based filters, and reporting that give teams and leadership real-time visibility into priorities, workload, risks, and blockers – without manual reporting overhead • Partner with departments to map current workflows, identify bottlenecks, and design repeatable Jira and Confluence processes – establishing standard operating rhythms and onboarding new teams quickly using approved templates and configurations • Ensure the Atlassian Cloud environment adheres to security, compliance, and data governance standards – enforcing RBAC, SSO/MFA via Atlassian Guard, SCIM provisioning, audit logging, data residency, and vendor risk controls (SOC 2, DPAs) • Serve as an escalation point for platform risks, cross-system issues, and incidents – ensuring corrective actions and prevention plans are documented and implemented • Develop and maintain documentation, SOPs, configuration baselines, change logs, and best-practice guides across the Atlassian Cloud platform • Drive adoption, reduce shadow tooling, and improve operational maturity across the organization – with success measured by consistent platform usage, reduced reliance on spreadsheets and duplicate tools, and improved cycle times for priority workflows

• Perform continuous monitoring of servers, services and applications using Zabbix, tracking alerts for CPU, memory, disk, network and availability. • Respond to tickets of low, medium, high and critical complexity related to operating systems, infrastructure and cloud environments. • Carry out operational tasks in Windows Server environments, including resource management, users, permissions, services, logs and updates. • Carry out operational tasks in Linux/Unix environments, executing basic commands, performing initial analysis of resource usage and checking service status. • Perform initial troubleshooting of incidents such as stopped services, environment slowness, access failures and high resource consumption. • Support administration of virtualized environments, creating, modifying and restarting virtual machines in VMware or Hyper-V. • Execute operational routines in cloud environments (AWS, Azure, GCP and Oracle Cloud), including: - Creation and basic management of instances. - Access control, users and permissions. - Restarting resources. - Initial failure analysis. • Support infrastructure activities, performing connectivity checks and network services such as DNS and TCP/IP. • Perform operational routines, including: - Applying patches and updates. - Basic backup and restore routines. - Inventory of servers and resources. - Installation and validation of monitoring agents and operational tools. • Document all performed activities, following procedures, operational standards and best practices defined by the operation. • Escalate incidents when necessary, ensuring an initial analysis has been performed and information is properly recorded.

Role Description The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for teens and young adults. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs and systems. The Learning & Knowledge team supports this mission by delivering high-quality training and education to school professionals, caregivers, and other audiences through JED's Learning Management System. JED is seeking an experienced, detail-oriented LMS Administrator for a part-time contract (3-6 months) engagement to support the day-to-day operations of our Learning Management System. This is a hands-on, technical role focused on: - Maintaining system configuration - Supporting course quality assurance and launch readiness - Generating regular reporting - Providing responsive technical support to end users The ideal contractor is comfortable working independently, communicates proactively, and brings practical experience administering LMS platforms in a professional environment. Familiarity with Moodle, Articulate/RISE, or similar platforms is strongly preferred. Qualifications - 3 or more years of LMS administration experience, including user management, course configuration, and end-user support - Familiarity with Moodle, Articulate/RISE, or comparable Learning Management Systems - Experience with virtual instructor-led training platforms such as Zoom or Microsoft Teams - Strong attention to detail, particularly for QA and data accuracy work - Ability to work independently, manage time effectively, and communicate proactively in a remote contract environment - Familiarity with adult learning principles and blended learning environments is a plus - Prior experience working with a nonprofit or mission-driven organization is a plus Requirements - Maintain and update LMS configuration, including course structures, organization settings, and access groups - Manage user accounts, training enrollments, subscription access, and training credit administration - Ensure the system remains organized, functional, and aligned with JED's operational needs throughout the engagement - Conduct quality assurance reviews of courses prior to launch, checking for functionality, accessibility, and content accuracy - Partner with instructional designers and developers to prepare instructor-led and self-paced content for deployment - Troubleshoot and resolve course-level issues identified during QA or post-launch - Pull and deliver regular training data reports on a cadence agreed with the Director of Learning & Development - Audit course completions and learner progress data to ensure accuracy - Identify and flag data anomalies or quality issues; work with internal teams to resolve them - Serve as the first point of contact for internal and external end-user technical questions and issues - Respond to inquiries promptly and professionally, resolving issues or escalating as appropriate - Document common issues and resolutions to build a support knowledge base for the team Benefits - Compensation: $45.00 - $65.00 / hour - Remote work opportunity - Temporary contract (3-6 months)