Role Description This position will cover multiple sites in Texas. When you join Reliant’s therapy team, you join a team that makes a very real impact in the lives of the patients and residents we serve. As a leading rehab therapy provider for skilled nursing facilities (SNFs), Reliant therapists provide necessary rehabilitation services for our most vulnerable population. As a Reliant therapist, you also have the opportunity to advance your career through our continuing education platform, climbing our clinical ladder and utilizing the opportunity to serve with others who are working at the top of their discipline. Our executive team started their own careers as therapists working with patients, and we take great pride in promoting from within the company. We also have a team of clinicians who provide continuing training, as well as systems and proven protocols to help ensure everyone is providing therapy in the most effective way for the patients and the most compliant way to help ensure our SNF partners are covered. Qualifications - Associates degree, or higher, in Occupational Therapy (OT), Physical Therapy (PT), or Speech-Language Pathology (SLP) required. - Minimum of five years clinical experience required, including at least three years in patient care and one to two years of successful clinical management. - Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Power Point, etc.) - Basic Internet navigation skills. - Valid credentials that indicate meeting state regulatory board requirements to practice in state assigned required. Must meet other required regulatory standards to practice. Requirements - Responsible for directing the clinical rehabilitation operations of multiple practices within a geographic market under the supervision of the Regional Vice President (RVP). - Achieve specific financial, employee relations, customer service, and clinical objectives through strong leadership and effective management of staff and customers. - Maintain professional conduct, including positive levels of interaction and rapport with facilities and clients. - Represent Reliant Rehabilitation’s commitment to quality & service in all interactions with facility and clients. - Adhere to all state and federal regulations. - Schedule and deploy clinical staff to meet facility program needs. - Direct the provision of quality patient care and provide patient care skills development opportunities. - Ensure Reliant Rehabilitation and Customer Policies and Procedures, and Patient Care Standards are met in assigned facilities. - Implementation and management of staffing objectives for their geographic area. - Serve as a clinical resource by line of business (ex. therapy type) as appropriate and conduct routine clinical/compliance audits. - Direct efficient caseload management and scheduling of patients within facility(ies) in geographic market assigned. - Responsible for the review and analysis of facility case mix and contribution margin. - Communicate with facility staff and referral sources to obtain clinical information on new or potential admissions. - Direct development of plans of action and ensure good outcomes of deficiencies noted in routine clinical audits and/or compliance investigations. - Manage new facility start-ups and labor costs within geographic area. - Manage practice to meet or exceed financial objectives; participate in the development of financial goals. - Manage day-to-day customer issues and work for satisfactory resolution. - Develop corrective plans of action of risks or concerns identified and ensure good outcomes of deficiencies noted. - Implement ongoing documentation peer review system within assigned facilities. - Monitor and accomplish area-specific employee retention objectives within assigned facilities. - May require travel time up to 75%. Must be able to travel between facilities during scheduled hours. - Must be able to work varying hours and shifts, including weekends and holidays. - Must comply with the position description for the discipline of current license. Benefits - Competitive Pay Packages - Medical, Dental, Vision, and company-paid life insurance - 401(k) savings plan with employer match - PTO Share Program - PTO Buy-Back Program - Annual Performance Reviews - Maternity Support Program - Company-sponsored continuing education courses - Clinical Leadership Support - Tuition Loan Repayment Program - Flexible Schedules

Role Description We are seeking a highly experienced ABA Insurance Operations Specialist with true end-to-end hands-on experience in ABA insurance workflows. This is not an entry-level or support-only role. The ideal candidate must be capable of independently owning and managing ABA insurance operations with minimal to no supervision. We are specifically looking for someone with direct ABA industry experience who can confidently handle: - Verification of benefits - Authorizations - Claims follow-up - Denials - Resubmissions - Payer communications This role is best suited for someone who is proactive, detail-oriented, highly organized, and experienced in navigating complex ABA insurance operations from start to finish. Key Responsibilities - ABA Verification of Benefits (VOBs) - Complete ABA-specific verification of benefits from start to finish - Verify: - Authorization requirements - Deductible and out-of-pocket maximums - Copays and coinsurance - In-network vs out-of-network benefits - CPT code coverage - ABA hour limits - Telehealth coverage - Work with both commercial and Medicaid payers - Accurately document and communicate benefit information to internal teams - ABA Authorizations & Reauthorizations - Independently submit ABA authorizations and reauthorizations - Prepare and manage required documentation including: - Diagnostic reports - Treatment plans - Assessments - BCBA supporting documentation - Follow up with payers regarding pending authorizations - Handle denials and requests for additional information - Track authorization expiration dates and proactively manage reauthorization timelines - Work with ABA CPT codes including: - 97151 - 97153 - 97155 - 97156 - ABA Billing & Claims Follow-Up - Submit ABA claims to insurance payers - Follow up on unpaid, denied, rejected, or underpaid claims - Handle corrected claims, resubmissions, and appeals - Navigate payer portals and clearinghouse workflows efficiently - Identify and resolve billing issues independently - Experience with both in-network and out-of-network ABA claims strongly preferred - ABA Systems & Operational Workflows - Work within ABA operational systems and workflows - Prior experience working inside ABA companies is required - CentralReach and Rethink experience strongly preferred - Understand ABA operational workflows involving: - BCBAs - RBTs - Treatment plans - Supervision structures - Authorization cycles - Scheduling impact on billing and authorizations - Ownership & Process Improvement - Take full ownership of assigned insurance operations functions - Proactively identify issues and implement solutions - Aggressively follow through with payers and pending requests - Maintain organized workflows and accurate tracking systems - Communicate clearly and professionally with internal teams and insurance representatives - Escalate issues appropriately and manage deadlines independently - Support the development and improvement of internal insurance operations processes Qualifications - Proven ABA-specific insurance operations experience is required - Strong experience independently handling: - ABA VOBs - Authorizations and reauthorizations - Claims follow-up - Denials and appeals - Resubmissions - Payer communications - Experience working with commercial and Medicaid insurance payers - Strong understanding of ABA CPT codes and authorization workflows - Excellent organizational and time management skills - Ability to work independently with minimal supervision - Strong written and verbal English communication skills - High attention to detail and accuracy - Experience using CentralReach and/or Rethink strongly preferred Requirements - Candidates must already have real ABA-specific insurance operations experience. - Generic medical billing or healthcare experience alone is not sufficient. - We are not looking for candidates who require training. - Candidates should already be comfortable independently managing ABA insurance workflows end-to-end.

• Provide strategic and operational leadership for end-user technology services, encompassing the Service Desk and Workspace management • Own the end-user technology operational model, including team structure, escalation paths, and coverage models for in-office and remote environments • Ensure timely, effective resolution of incidents and service requests • Enforce ITIL-aligned service management processes, including: Incident Management and Major Incident Coordination, Request Fulfillment and Problem Management • Monitor and actively manage Service Desk KPIs and SLAs • Oversee the full lifecycle of end-user technology, including laptops, desktops, mobile devices, meeting room technology, and endpoint management platforms • Champion initiatives that measurably improve the employee technology experience and operational efficiency • Lead root cause analysis and drive permanent remediation of recurring operational issues • Partner with Information Security to ensure endpoint and end-user services comply with organizational security standards • Manage budgets related to end-user computing, support services, and workplace technologies.

• Plan, execute, and optimize high-quality, multi-channel marketing campaigns within the marketing automation platform (MAP) • Ensure campaigns are built with precision, tracked accurately, and delivered with a seamless and engaging customer experience • Support campaign planning and intake processes • Own key aspects of the campaign operating model, including workflow management, timelines, and cross-functional coordination • Drive operational efficiency, consistency, and scalability across campaign delivery • Collaborate with marketing, demand generation, and operations teams to align campaign execution with strategic objectives