RoadRunner Recycling

Role Description As a Service Operations Representative, you are the go‑to expert ensuring our Mid‑Market customers experience seamless, reliable service long after implementation. You’ll take ownership of complex operational challenges, step in during critical moments, and drive resolutions that keep customers confident and supported. This role sits at the center of action — partnering across teams, managing high‑impact escalations, and upholding quality standards that define our customer experience. If you thrive on solving problems, owning outcomes, and being trusted to handle what matters most, this role offers real influence and visibility. Primary Duties Including % of time: - 35% - Complex Service Resolution Management - Post-Implementation Focus: Manage and resolve all incoming service requests and operational issues that occur after the services are active (post-implementation) for the Mid-Market customer base. - Advanced Troubleshooting: Apply industry and process knowledge to troubleshoot and resolve issues, serving as a primary knowledge resource for complex, non-standard customer problems. - 30% - Workflow and Quality Assurance - Ticket Quality Control: Ensure all documentation is accurate, complete, and adheres to established best practices for long-term account health. - Proactive Ticket Management: Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume, ensuring critical service requests are addressed promptly. - Cross-Channel Communication: Respond promptly and expertly to internal communications (e.g., Slack) regarding complex Mid-Market service issues. - 15% - Service Standards and Metrics - Process Integrity: Maintain current, expert knowledge of all service expectations and best practices specific to the ongoing support of Mid-Market Customers. - Knowledge: Maintain understanding of all relevant process changes, service updates, and new guidelines. - 15% - Vendor Relations & Service Coordination - External Communication: Serve as the main point of contact for external hauling partners (vendors), communicating customer needs, coordinating scheduling updates, and securing successful service adherence. - Internal Collaboration: Collaborate effectively with internal Customer Success, Sales, and Operations teams to understand service requirements and ensure vendors are correctly configured to deliver the agreed-upon solutions. - Information Relay: Communicate critical hauling partner information, service changes, and final resolution details to the appropriate internal teams to facilitate clear, consistent, and timely customer updates. Qualifications - Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills. - Passionate about business results and quality, with a strong sense of accountability, metrics, and ownership. - Strategic thinker with the ability to grasp the tactical details. - Strong verbal and written communication skills, dynamic, and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view. - Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision. - Ability to influence and collaborate at all levels and across all functions of the organization. - Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever-changing business needs. - Strong analytical and problem-solving skills. Solid decision-making in a timely manner. Requirements - Bachelor’s Degree is preferred. Benefits - The pay range for this role is: $21 - $24.04 per hour with 3% bonus (Remote - United States). - Hours for position: 8am - 5pm EST.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description RoadRunner is looking for an Account Executive (Hunter - Net New Business) who is a pure hunter—sales professionals energized by the chase and possessing an iron resolve to win. This is a 100% Net New Business position focused on: - 30% Virtual Consulting: Leading high-energy video meetings with SMB owners across all industry sectors. - 30% Strategic Selling: Presenting RoadRunner’s "Cost Saving and Process Improvement" initiatives to key decision-makers virtually through tailored presentations. - 25% Business Development: Hunting, sourcing, and developing new business through consistent prospecting and cold-calling. - 15% Pipeline Mastery: Utilizing Salesforce to keep your deals organized and your strategy on track. Why You’ll Love This Role: - 100% Remote Flexibility: Work from anywhere while managing a dynamic national or regional territory. - High-Velocity Impact: 60% of your time is spent in active virtual meetings and consulting sessions. - Collaborative Ecosystem: Leverage a Top-Tier Inside Sales team and collaborate with Pricing, Ops, and Customer Success. - Uncapped Potential: Base Salary of $60k – $65k with an OTE of $115k – $125k and no ceiling on earnings. - Elite Benefits: 100% company-paid medical premiums for employees and a generous 401(k) match. Qualifications - Bachelor’s degree preferred. - Highly efficient in a virtual environment, navigating multiple systems (Salesforce, Zoom, etc.) with ease. - A commanding and persuasive presence on video with a proven ability to navigate multi-contact decision-making processes to close new business. - Ability to facilitate meetings with diverse stakeholders and handle conflicting points of view with poise. - A "Go-Getter" mentality with a documented history of building your own pipeline from scratch through heavy outbound activity. Requirements - Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. - Minimal travel (approx. 5%) for team off-sites or strategic meetings. Benefits - Base Salary: $60,000 – $65,000 annually (Exempt / Full-Time). - Uncapped Commission: Performance-driven with no ceiling on your earnings. - On Target Earnings (OTE): $115,000 – $125,000. - 100% company-paid medical premiums for employees. - A generous 401(k) match. Company Description At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective, and sustainable waste operations. Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry. - Since 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills. - Recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards. - Glassdoor reviews: 3.3/5 on 311 reviews, CEO approval rating: 71%, 65% of reviewers would recommend working here. - Indeed ratings: 3.5/5 on 85 reviews, over 14K followers on LinkedIn.