Title: Customer Service Representative Location: Edinburg United States Job Description: Description & Requirements Maximus has four upcoming training sessions scheduled. The first session will begin onsite on June 01, 2026, then followed by June 15, 2026, July 13, 2026, and a final session on July 27, 2026. Maximus is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note, these are full-time, hybrid roles- you will begin training on site for the first week and then have the option to work from home. There may be times you will be asked to report to our location in Edinburg, TX due to business needs. Why Join Maximus? - Competitive Compensation - ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️ Paid Time Off Package - Enjoy PTO and Holidays - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities - Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. Job Requirements: - High School Diploma or GED with 0-1 years' experience - Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot - Proficient in managing repetitive and high-volume calls - Proficient typing skills - Consistently showcases a strong sense of urgency and performs well under pressure - Strong organizational and work prioritization abilities - Skilled in the use of Teams - Fundamental computer proficiency in Windows and/or Mac - Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time) Training Requirements: - Must be able to work onsite first week of training - Must be able to complete classroom and on-the-job training with no time missed Required Guidelines for Remote Work Environment: - Workspace must be quiet, free of distractions, and no background noise - Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment - Web camera is required for all Maximus and agency staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility - Internet must be a traditional, wired high-speed connection such as cable or fiber - Must be able disable modem firewalls to ensure proper VPN and product access - High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload - Required to connect the ethernet cable directly from the modem or router to computer - Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted - Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable level - Must work and reside within Texas - Must live within 70 miles of site: Edinburg, Tx #HealthTexas #LI-Hybrid EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Role Description As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You’ll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you. - Be the go-to resource for customers, guiding them through product operation, configuration, and best practices - Troubleshoot hardware, software, and networking issues with confidence and efficiency - Deliver timely, clear solutions and follow up proactively to ensure customer satisfaction - Build deep expertise across the full Cadwell product line - Participate in weekend support rotation and an on-call rotation for after-hours escalations - Take on additional responsibilities as the team and business evolve Qualifications - Associate degree in a related field, or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology - Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred) - Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus) - At least 1 year of clinical experience as a sleep/EEG technician, or 2+ years in help desk or network support (preferred) Requirements - Solid computer proficiency, including familiarity with software platforms, networking, and hardware - Working knowledge of servers, virtual environments, WAN/LAN topologies, Citrix, and storage systems (a plus) - Strong communicator - comfortable explaining technical concepts clearly in writing and over the phone - Customer-first mindset: empathetic, professional, and skilled at building lasting relationships - Sharp analytical thinker who can assess problems quickly and deliver practical solutions - Physically able to perform the duties of the role, including lifting and carrying up to 20 lbs Benefits - Work on products that directly impact patient care in clinical neurophysiology and sleep medicine - Flexible location - headquarters in Kennewick, WA or fully remote - Join a collaborative, mission-driven team that invests in your growth Salary Range $80,000 — $100,000 USD

• Support discovery phases to understand client contact centre operations, processes, and technology • Analyse “As-Is” environments to identify inefficiencies, pain points, and improvement opportunities • Conduct stakeholder interviews and capture operational insights • Translate findings into clear outputs such as process maps, summaries, and recommendations • Contribute to the design of future-state operating models and service improvements • Support the development of transformation roadmaps and prioritised initiatives • Assist with requirements gathering for CX technologies (e.g. CCaaS, CRM, digital channels) • Assist in building simple business cases and benefits models • Help track key performance measures (e.g. cost to serve, service levels, customer satisfaction) • Support linking proposed improvements to measurable outcomes • Support the planning and facilitate the workshops to gather requirements and validate solutions • Work collaboratively within client teams to build & deliver the engagement • Contribute to presentation materials and storytelling outputs • Build strong working relationships with client stakeholders that foster trust, alignment, and constructive challenge throughout engagements • Work as part of a multidisciplinary team to deliver CX transformation initiatives • Contribute to internal knowledge sharing, templates, and ways of working • Develop strong internal relationships across consulting, technology, and delivery teams to enable integrated programme outcomes • Collaborate effectively with delivery partners and vendors to support cohesive solution design and implementation • Take ownership of defined workstreams or deliverables within a wider programme

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description As a Customer Service Representative supporting our House of Rohl portfolio of luxury brands, you will play an important role in delivering exceptional customer experiences and building strong customer relationships. In this role, you will provide high-quality support to customers by managing inbound calls and emails related to product inquiries, troubleshooting assistance, and warranty support in a fast-paced contact center environment. We value individuals who can Think Fast, responding thoughtfully and efficiently to customer needs while navigating multiple priorities; Work It Together, collaborating with teammates and cross-functional partners to deliver seamless customer experiences; and Make the Hard Call, using sound judgment to resolve customer concerns with professionalism, empathy, and care. POSITION LOCATION: This position is fully remote with preference to candidates located in Ontario, New Brunswick, and Alberta provinces. WORKING HOURS: Our contact center operates Monday–Friday from 9:00 a.m.–7:00 p.m. EST. Bilingual French Canadian / English required. COMPENSATION: Starting pay for this position is $24.50 CAD per hour. What you will be doing - Luxury Consumer Experience: Deliver an exceptional consumer experience for luxury products that fosters positive, unsolicited “word of mouth” promotion for House of Rohl products. - Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues. Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction. - Technical Documentation: Ability to read and interpret technical drawings and documentation for the purpose of resolving diagnosis, repair, and installation questions. - Leverage Technology for Support: Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on installation, repair, and the use of service kits or products. - Resolve Sensitive Issues: Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and House of Rohl. - Maintain Professionalism: Ensure composure and professionalism in all interactions, even in high pressure or complex situations. - Meet Performance Standards: Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures. - Accurate Record Keeping: Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols. - Adaptability and Flexibility: Perform additional duties or special assignments as needed to support team goals and operational requirements. Qualifications - High school diploma or equivalent . - 2+ years of experience in a contact center or fast-paced customer service environment. - Bilingual fluency in English and French. - Strong verbal and written communication skills. - Proficiency with Microsoft Office applications, including Outlook and Word. - Ability to remain focused and attentive in a fast-paced work environment. - Demonstrated flexibility, teamwork, and a positive attitude. - Must meet remote work requirements, including internet speed standards, background screening, and maintaining a safe, secure workspace in accordance with the Remote Work Policy. PREFERRED QUALIFICATIONS: - Associate’s or Bachelor’s degree. - Experience with ERP systems such as SAP or Oracle. - Experience using Microsoft Teams. Additional Information Fortune Brands believes in fair and equitable pay. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, product discounts, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. All your information will be kept confidential according to EEO guidelines.