• Deliver an exceptional consumer experience for luxury products • Handle inbound consumer calls to troubleshoot and resolve product or technical issues • Identify the root cause of issues and communicate effective solutions • Read and interpret technical drawings and documentation • Utilize available technology to assist consumers • Manage challenging or sensitive consumer situations with professionalism • Meet daily targets related to call quality and productivity • Document consumer demographics and troubleshooting steps accurately • Perform additional duties or special assignments as needed

• Handle inbound customer chats, texts, and emails — assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website • Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date • Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information • Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty • Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service • Ensure the safety and privacy of customer data by following all company policies and procedures • Perform other duties as needed to support overall business operations

• You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. • Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. • You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. • Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. • Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked. • Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy. • Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.

Role Description CIMT College is looking for someone to teach the Computer Courses (General IT) program. This program is registered with the Ministry of Colleges and Universities. The successful candidate would be required to follow CIMT College’s policies and procedures. Courseware, resources, evaluations, and daily lesson plans are provided in an Instructor Manual. The Instructor is responsible for following the provided instructor manuals and using the resource materials to train students with the required knowledge and skills to prepare them for employment in the field. CIMT College places a premium on professional conduct, combined with excellence in classroom instruction, with primary emphasis on hands-on training. Duties and Responsibilities - Demonstrate a thorough and accurate knowledge of the field - Instruct curriculum using only pre-authorized and provided materials - Teach students using a diverse and systematic plan of lectures, presentations, demonstrations, discussion groups, laboratory work, case studies, independent or group projects - Employ appropriate adult teaching and learning strategies to communicate the subject matter to diverse students - Administer and mark quizzes, assignments, exams and/or other assessments to monitor and evaluate students’ progress according to guidelines and procedures - Evaluate student performance fairly and consistently and return student marks promptly - Provide feedback on student performance - Arrange feedback from students on the instructor, content, and facility at the end of each course - Demonstrate sensitivity to student needs and individual circumstances in a multi-cultural environment - Resolve student complaints and concerns with a positive and professional attitude - Maintain attendance records accurately - Assure that classrooms are left in a clean and orderly fashion at end of class without loss of or damage to equipment or other resources - Provide support to the admissions team with potential students who have questions about the program or future career - Participate in scheduled meetings and annual events like graduation - Maintain confidentiality of student privacy and information - Stay current in the subject matter through professional development - Display an attitude of teamwork and problem solving - Perform other related duties as required Qualifications - Have 48 months of work experience in the vocation - OR Have 36 months of teaching experience in the vocation and 24 months of work experience in the vocation - OR Have 24 months of work experience in the vocation AND - Hold a Bachelor degree from a Canadian university or an equivalent degree - Graduate of a College of Applied Arts and Technology or equivalent - Graduate of a registered OCC or equivalent - Meet Instructor qualification standards as outlined in the Regulations to Ontario Career Colleges Act, 2005 - Must be available to teach online as per the accepted schedule Requirements - Knowledge of Microsoft Word, Excel, PowerPoint and database systems - Excellent oral and written communication to present information in a way that students will understand as well as adapt to the different learning styles - Professional business attire and interpersonal skills to act as a mentor and role model - Online teaching (training provided, but computer skills are essential) Benefits - Base Salary: CAD $20-$22/hr - Working hours: Mon to Fri 5pm to 10pm - Max 25 hrs/week Accessibility and Equal Employment Opportunity Statement CIMT College is an equal opportunity employer and is committed to fostering a diverse, inclusive, and accessible work environment. We value the unique skills and experiences each individual brings. We are pleased to consider all qualified applicants for employment regardless of, in particular, race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other legally protected factors. CIMT College is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We believe and support barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require an accommodation (including, but not limited to, the application process, the interview location etc.) during the hiring process, please email our Human Resources department at hr@cimtcollege.com for further assistance and information. We thank all applicants in advance for their interest in this position. However, only those selected for an interview will be contacted by the Talent Acquisition Team.