Role Description University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Representative for the Physician Hospital Accounts Receivable Management (PHARM) who will work as a resource for complex billing issues. The position aligns with the Workers Comp area as part of the financial and insurance related team in the healthcare financial services industry. The Revenue Cycle Representative assists with a retrospective analysis of all claims/billing activities as it relates to PFS (Patient Financial Services) functions; including but not limited to: - Registration - Coding - Billing - Payment posting - Credits - Self-pay billing - Denials - In-depth contractual compliance analysis This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Qualifications - Bachelor’s degree or equivalent combination of education and experience. - Related customer service experience (typically 6 months or more) in a professional, financial, health care or medical related environment. - Strong attention to detail with a proven ability to gather and analyze data and keep accurate records. - Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. - Demonstrated ability to handle complex and ambiguous situations with minimal supervision. - Self-motivated with initiative to seek out additional responsibilities, tasks and projects. Requirements - Resolve claims from an assigned work-queue to ensure that all claims are worked within the timely filling/appeal guidelines. - Determine if appropriate payment has been made by various entities; and/or work with patients and insurance companies, government entities (such as Centers for Medicare and Medicaid Services) to obtain correct payments; and/or appeal claim payments/denials. - Perform denial management, research, obtain proper documentation to support resolution of overpayment, resolving credit balances and to resolve outstanding accounts receivable by interacting with third-party entities via websites, telephone, or written inquiries. - Identify & report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers. - Maintain a high-level of accuracy to meet productivity and quality requirements. - Identify trends and/or work processes for potential process improvements. - Review and analyze report data to provide status updates to leadership. - Communicate with providers, payers, patients, internal departments, co-workers and Coordinator’s to resolve issues. - Communicate changes in payor policies and denial trends; escalates claim payment delays as appropriate. Benefits - This position is eligible to participate in remote work and applicants who wish to work remotely will be considered. - Training will be held either ONSITE or via ZOOM from the HSSB building at a length determined by the supervisor. Company Description University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.® - WE CARE Core Values: - Welcoming: We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education. - Excellence: We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research. - Collaboration: We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork—guided by compassion—is the best way to work. - Accountability: We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. - Respect: We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. - Empowerment: We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

• Process LiDAR data according to project instructions • Identify telecom / utility poles and related infrastructure objects • Measure required heights and attributes from point cloud data • Prepare output datasets in the required client format • Ensure consistency, completeness, and accuracy of processed records • Perform self-QC before task submission • Correct issues identified during QA review • Report progress and blockers to Team Lead / Project Manager • Escalate unclear cases, missing data, or documentation gaps

• Process LiDAR data according to project instructions • Identify telecom / utility poles and related infrastructure objects • Measure required heights and attributes from point cloud data • Prepare output datasets in the required client format • Ensure consistency, completeness, and accuracy of processed records • Perform self-QC before task submission • Correct issues identified during QA review • Report progress and blockers to Team Lead / Project Manager • Escalate unclear cases, missing data, or documentation gaps

• Manage the full billing lifecycle, including project setup, invoice preparation, review, approval, submission, and collection follow-up. • Prepare, reconcile, and distribute monthly invoices accurately and timely. • Generate invoices for Firm Fixed Price (FFP), Time & Materials (T&M), Cost Plus, and other government contract types. • Review contract terms and funding documents to ensure billing compliance and proper invoicing. • Ensure all Other Direct Costs (ODCs) are properly billed and reconciled to supporting expenses. • Review and monitor unbilled balances to ensure revenue recognition and billing activity are properly aligned. • Partner with Program Managers, Contracts, and Operations teams to resolve billing issues and ensure costs are charged appropriately. • Research, analyze, and resolve billing discrepancies, customer inquiries, and documentation issues. • Submit invoices through government and customer billing portals, including systems such as WAWF and IPP. • Monitor accounts receivable aging and proactively follow up with customers to ensure timely collections and cash receipts. • Assist with month-end close activities, reconciliations, audits, and reporting requirements.