Role Description Bush & Bush Law Group is looking for a highly motivated Medical Assistant [English/Spanish - Bilingual] to join our remote team. - Review and Track Medical Treatment: Review and stay updated on the status of client medical treatments throughout each phase of the treatment lifecycle. - Medical and Billing Records Management: Request and obtain medical and billing records, along with any necessary affidavits, in an efficient and timely manner. - Verify Record Accuracy: Review medical and billing records for accuracy and completeness, ensuring efficiency in the process. - Communication with Providers: Proactively contact medical providers and their records/billing departments to receive status updates on records and affidavit requests. Some requests will be made via Chartswap, but most will require direct phone calls to the medical facility. A friendly and patient phone demeanor is essential. - Reporting: Provide weekly status updates to the firm’s systems, tracking the progress of records and affidavits for each client. - Subrogation Liens: Research and manage subrogation liens, including Medicaid/Medicare, Hospital Liens, and other related claims. - Caseload Management: Efficiently manage a caseload of 30-40 active cases, with the ability to handle an increasing number as the caseload grows. - Client Treatment Confirmation: Assist the Case Manager in confirming that clients have received the necessary medical treatment as per the providers' referrals. Qualifications - High school diploma or equivalent (Associates or Bachelor’s degree preferred). - Previous experience in a medical assistant, medical office, or healthcare-related role preferred. - Knowledge of medical terminology, billing codes, and medical records management preferred. - Ability to manage multiple tasks effectively. - Ability to work independently and take initiative. - Excellent organizational and time-management skills. - Strong attention to detail and accuracy. Benefits - Positive Culture: Be part of a supportive and innovative team. - Professional Growth: Opportunities for career advancement and ongoing professional development. - Remote Work: Work from home while contributing to high-impact projects in a collaborative virtual environment. Compensation - $3-$3.50 an hour. Work Schedule - 8AM - 5PM US Central Time.

Role Description - Receive and prioritize service requests from customers and internal departments. - Schedule and dispatch technicians efficiently based on skill sets, location, and availability. - Monitor technician progress and update customers and management on service status. - Maintain accurate records of service calls, appointments, and technician schedules. - Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies. - Ensure optimal utilization of resources while maintaining high customer satisfaction. - Assist with administrative tasks related to dispatch and service operations. Qualifications - Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry. - Strong organizational and multitasking abilities. - Excellent verbal and written communication skills. - Proficiency with scheduling software and other relevant computer applications. - Ability to remain calm and problem-solve in high-pressure situations. - Customer-focused mindset with a proactive approach. - High school diploma or equivalent; additional education is a plus.

• Manage the service lifecycle and operational flow for our US-based client. • Schedule and enter specific job details and technical instructions into the system. • Contact customers for rescheduling appointments, providing updates on parts orders, or addressing pending follow-up needs. • Maintain and update customer records within ServiceTitan in real-time. • Coordinate with suppliers to track material orders and delivery timelines. • Reach out to the Point of Contact (POC) after a job is marked 'Completed' to verify work quality and customer satisfaction. • Confirm all completion details are correctly logged before closing the file.

Role Description This role exists to reduce the operational and scheduling burden on leadership by giving the owner and sales team a highly capable right hand. You’ll own calendars, client follow-up, appointment scheduling, and day-to-day coordination so the team can stay focused on revenue and delivery. The client operates in Engineering & Construction Risk Consulting with a strong South Florida client base. - Keep the owner and sales team’s calendars clean, accurate, and optimized so priorities happen on time. - Schedule appointments end-to-end (confirmations, reminders, reschedules, and follow-ups) with strong attention to details and time zones. - Serve as a professional first point of contact for clients by phone, ensuring every call feels organized, confident, and helpful. - Support the sales team with research that improves outreach and conversations (light lead/account research, background notes, prep summaries). - Create and maintain a dependable follow-up system so no client request, appointment, or action item gets dropped. - Coordinate across stakeholders (owner, sales team, clients, and any internal partners) to keep work moving without bottlenecks. - Keep information organized across tools (calendar, email, notes, CRM if applicable) so the team always knows the latest status. - Spot gaps and proactively suggest improvements to workflows, templates, and coordination routines that save leadership time. Qualifications - Bilingual fluency in English and Spanish (verbal and written). - 1+ years of experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, or Operations Coordinator. - Proven calendar management and appointment scheduling experience (high volume and frequent changes). - Confidence and professionalism speaking with clients over the phone (clear, calm, and service-oriented). - Strong written communication skills (you can write messages that are concise, accurate, and client-ready). - Ability to work autonomously and deliver high-quality work without constant check-ins (strong ownership and follow-through). Requirements - Experience supporting a founder/executive or a small sales-driven, client-facing team. - Familiarity with CRMs or sales support workflows (updating records, tracking follow-ups, keeping pipeline notes clean). - Experience coordinating across multiple stakeholders or departments in a remote setting. - Exposure to consulting, engineering, construction, or professional services environments. Benefits - Access to a $200k+ perk marketplace with instant discounts on 150+ services. - Access up to 50% of approved earnings before payday (no credit checks or fees).