Project Management, Admin Assistant

Administrative AssistantAdministrative AssistantContractRemoteSeniorTeam 1-10Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

21 days ago

Salary

$8 - $11 / hour

Seniority

Senior

Bachelor Degree4 yrs expEnglish

Job Description

Project Management, Admin Assistant

Big Ideas Social Media, Inc.

• Manage the service lifecycle and operational flow for our US-based client. • Schedule and enter specific job details and technical instructions into the system. • Contact customers for rescheduling appointments, providing updates on parts orders, or addressing pending follow-up needs. • Maintain and update customer records within ServiceTitan in real-time. • Coordinate with suppliers to track material orders and delivery timelines. • Reach out to the Point of Contact (POC) after a job is marked 'Completed' to verify work quality and customer satisfaction. • Confirm all completion details are correctly logged before closing the file.

Job Requirements

  • Bachelor’s Degree in Business Administration, Communications, Management, or any related field.
  • At least 3 to 5 years of proven experience as a Project Coordinator, Service Operations Specialist, Logistics Coordinator, or in any role involving high-volume coordination, customer success, or complex data management.
  • Mastery of CRM systems (ServiceTitan preferred) and advanced skills in Google Workspace/Microsoft Excel for tracking and project logs.
  • Exceptional verbal and written English communication skills, particularly for professional customer service and internal reporting.
  • Ability to think critically and solve problems independently and manage time effectively.
  • Must be able to adapt, take on new responsibilities, and follow detailed processes.
  • Can work with minimal supervision.
  • Exceptional organizational skills and attention to detail.
  • Has strong AI prompting skills using AI tools such as ChatGPT, Gemini, MS Copilot, or Claude.
  • Ability to manage multiple priorities and meet deadlines under pressure.
  • High level of professionalism and discretion.
  • Organized, independent, self-motivated, detail-oriented team player.

Benefits

  • As per Philippine Bureau of Internal Revenue (BIR) regulations, professional fees for self-employed individuals are subject to a 5% or 10% Expanded Withholding Tax (EWT) .
  • No benefits for Freelancers during the evaluation period.
  • Possible benefits may include paid sick leaves, paid vacation leaves, HMO health insurance and 13th month pay.

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