Role Description The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset. What you’ll do @Omnisend: - Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers. - Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts. - Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels. - Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner. - Provide best practices to ensure clients are achieving their business goals. - Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation. - Keep merchants up to date on product releases and new features. - Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement. - Conduct QBRs, establish quarterly goals for customers and help achieve them. - Document troubleshooting and problem resolution steps. Qualifications - 1-2 years of customer success-related experience. - An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions). - A proven track record of creative problem-solving for customers. - Fluency in English and Chinese languages. - Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations. - Excellent communication skills via chat, phone, video conference, email and comfortable to use Wechat as communication tool. - Strong time management skills and clear sense of ownership and independent working ability. - An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms. - Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus! Benefits - Gross salary starting from 1800 EUR/month based on experience + commission depending on individual results. - An unlimited learning budget for self-improvement complying with the best interest of Omnisend. - Working methods and best practices inspired by the best tech companies in Silicon Valley. - Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate. - Private health insurance. - Remote work possibilities. - Unlimited access to psychotherapy. - A workstation budget. - Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year). - Attractive workations and team-led team-building events. Company Description Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required. - Award-winning 24/7/365 customer support? Check. - A platform trusted by growing brands and seasoned pros alike? Absolutely. - The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.

• The goal of the Senior Key Account Manager is to grow South Pole’s business in the USA & Canada. • You will build strong long-term relationships with new strategic clients as well as build South Pole’s market position in North America. • You will contribute to defining and implementing the go-to-market strategy in your region and provide input on product and service development. • In addition, you will also contribute to growing existing accounts through up- and cross-selling of our products and solutions. • Provide critical inputs to the Director of Sales to help defining the regional go-to-market strategy and develop local sales strategies. • Understand and qualify client needs and develop tailored solutions. • Build a target list of key corporates within your region and pursue them with determination and perseverance. • Develop compelling offers and proposals together with our product experts and consultants. • Lead negotiations and conclude commercial agreements with key clients. • Build long term relationships with new and existing clients by ensuring high-quality services. • Represent South Pole in client meetings, at conferences and virtual events. • Identify market trends and provide inputs for product & service development. • Instill pride in the South Pole brand, inspire & motivate clients to take the next step in their climate journey. • Develop and improve specialized skills and knowledge linked to topics and services offered by South Pole. • Support the development of South Pole’s thought leadership, services, products, marketing materials and offerings; adapt them to the regional needs in coordination with the marketing team. • Lead and directly manage a small team of sales professionals. • Be the main point of contact for a portfolio of existing clients and build trusted relationships. • Manage negotiation and finalize deals with new and existing clients. • Coordinate deliverables with our implementation team. • Ensure client satisfaction by maintaining the high-quality standard of our services and anticipating their expectations. • Understand client needs and their stakeholder environment to identify further business development opportunities.

• Must become fully knowledgeable on all company products and solutions within the first 90 days • Prospect targeted dealerships within assigned territory • Conduct prospect research and discovery • Host virtual presentations (75%) • Present face-to-face sales presentations (25%) • Work closely and develop relationships with OEM regional field representatives • Calculate accurate/appropriate client budgets and submit client contract proposals • Create and manage business plan to maximize revenue opportunities • Meet or exceed assigned, monthly, quarterly, and annual revenue sales quota goals • Set and manage expectations with new clients • Participate in continuing education calls and/or meetings on products and services • Keep up-to-date on automotive industry, market news and events • Must be able to work well as a team player and independently • Must strive to maintain and uphold all internal processes and procedures • Must take own initiative to improve tasks and meet company goals • Must work well under pressure • Must be detail oriented, punctual and have a professional demeanor

• Prospect targeted dealerships within assigned territory • Conduct prospect research and discovery • Host virtual presentations (75%) • Present face-to-face sales presentations (25%) • Work closely and develop relationships with OEM regional field representatives • Calculate accurate/appropriate client budgets and submit client contract proposals • Create and manage business plan to maximize revenue opportunities • Meet or exceed assigned, monthly, quarterly, and annual revenue sales quota goals • Set and manage expectations with new clients • Participate in continuing education calls and/or meetings on products and services • Keep up-to-date on automotive industry, market news and events • Must be able to work well as a team player and independently • Must strive to maintain and uphold all internal processes and procedures • Must take own initiative to improve tasks and meet company goals • Must work well under pressure • Must be detail oriented, punctual and have a professional demeanor