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Marketing automation built for ecommerce. Increase your sales, not your workload.
Account Expert
Location
Thailand
Posted
44 days ago
Salary
€1.8K / month
Seniority
Mid Level
Job Description
Account Expert
Omnisend
Role Description The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset. What you’ll do @Omnisend: - Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers. - Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts. - Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels. - Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner. - Provide best practices to ensure clients are achieving their business goals. - Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation. - Keep merchants up to date on product releases and new features. - Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement. - Conduct QBRs, establish quarterly goals for customers and help achieve them. - Document troubleshooting and problem resolution steps. Qualifications - 1-2 years of customer success-related experience. - An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions). - A proven track record of creative problem-solving for customers. - Fluency in English and Chinese languages. - Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations. - Excellent communication skills via chat, phone, video conference, email and comfortable to use Wechat as communication tool. - Strong time management skills and clear sense of ownership and independent working ability. - An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms. - Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus! Benefits - Gross salary starting from 1800 EUR/month based on experience + commission depending on individual results. - An unlimited learning budget for self-improvement complying with the best interest of Omnisend. - Working methods and best practices inspired by the best tech companies in Silicon Valley. - Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate. - Private health insurance. - Remote work possibilities. - Unlimited access to psychotherapy. - A workstation budget. - Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year). - Attractive workations and team-led team-building events. Company Description Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless — no learning curve required. - Award-winning 24/7/365 customer support? Check. - A platform trusted by growing brands and seasoned pros alike? Absolutely. - The idea that “great marketing needs to be expensive”? Our 150,000+ customers prove that wrong every day.
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