Role Description
We are seeking a strategic, operationally strong, and people-centered leader to oversee our Credits function within Revenue Operations. This role is responsible for directing the end-to-end credits operating model, including inventory management, risk mitigation, resolution strategy, compliance alignment, and cross-functional partnership to reduce inflow and improve outflow. The Director will lead a team responsible for managing complex credit populations, governing aging and financial exposure, advancing automation and analytics capabilities, and shaping scalable processes that improve enterprise outcomes. As a key leader in our ROPS organization, this role will influence strategy across teams, strengthen operational discipline, and build a high-performing culture grounded in accountability, continuous improvement, and DaVita’s Mission and Core Values.
Core Responsibilities
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Credits Operations, Governance & Risk Management
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Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput.
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Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption.
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Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations.
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Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk.
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Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls.
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Strategic Leadership & Continuous Improvement
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Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure.
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Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.
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Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency.
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Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability.
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Team Leadership & Capability Building
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Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders.
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Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
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Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values.
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Ensure effective onboarding, training, knowledge management, and change adoption practices that enable both team performance and long-term organizational capability.
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Influence, Partnership & Communication
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Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way.
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Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes.
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Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.
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Translate complex operational and analytical topics into compelling narratives for a wide range of audiences, from frontline leaders to executives.
Qualifications
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Bachelor’s degree required; Master’s degree in Business, Healthcare Administration, or a related field preferred.
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5+ years of progressive leadership experience, including direct oversight of revenue cycle, credits, collections, or related operational teams.
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Demonstrated success leading complex operational functions, driving process improvement, and delivering measurable business results in a highly matrixed environment.
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Experience managing risk, compliance-sensitive workflows, and cross-functional initiatives involving multiple stakeholders and competing priorities.
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Strong strategic thinking, operational judgment, analytical capability, and executive communication skills.
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Healthcare revenue cycle experience strongly preferred.
Benefits
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Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
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Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
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Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company Description
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
