• End-to-End Project Ownership: Independently assess complex client needs, architect comprehensive project plans, and maintain ultimate accountability for successful project delivery. • Client Success Partnership: Work in tandem with the Client Success team, intentionally engaging CSMs regularly and including them on recurring client calls to position them as the primary relationship managers. • Value & ROI Alignment: Collaborate with CSMs to ensure project delivery seamlessly transitions into long-term value creation and expected ROI for ClassWallet clients. • Tiered Project Management: Successfully manage "projects within projects," balancing interconnected workstreams and navigating multi-layered dependencies. • Stakeholder & Vendor Alignment: Serve as the primary point of contact for multiple third-party vendors and foster collaborative relationships across all levels of the organization. • Detail-Oriented Tracking: Maintain rigorous oversight of project timelines, resources, and deliverables using tools like Asana and MS Project to ensure execution without being "on an island."

• Partner with executive leaders to translate corporate objectives into a comprehensive, multi-year IT strategic plan. • Define, maintain, and publish the organization's IT Roadmap, ensuring cross-functional initiatives are prioritized based on resource capacity, financial return, and technical dependency. • Establish a unified process to intake, evaluate, score, and approve new technology and product proposals. • Oversee the day-to-day operations of the IT PMO, enforcing uniform methodologies (Agile, Scrum, Waterfall, Hybrid) across the portfolio. • Lead IT continuous improvement by institutionalizing post-project retrospective reviews into IT processes; responsible for monitoring and maximizing key cost, schedule, and performance metrics. • Modernize and manage enterprise PMO software applications (i.e., Jira, Confluence) to enable clear portfolio visibility. • Direct the Business Analysis function to guarantee user requirements are precisely defined, verified, and trace directly back to business value. • Manage IT project deliverables with an IT Product Development framework, overseeing digital products from discovery through deployment and feature refinement. • Direct the IT Quality Assurance framework to implement automated and manual software validation. • Establish frameworks for the quantitative and qualitative measurement of IT projects to evaluate delivery efficiency, ROI, and technical health. • Coach and mentor direct reports and share knowledge of best practices.

Role Description We are seeking a highly organized and proactive Project Manager to support company-wide operations by owning task management systems, workflow execution, and cross-department accountability through Asana. This role is essential in ensuring internal teams stay on track with deliverables, deadlines, and standardized processes. The Project Manager will help leadership focus on strategic initiatives by maintaining workflow integrity, enforcing task accountability, and optimizing project systems. The ideal candidate is detail-oriented, process-driven, and highly comfortable working inside Asana. Experience with eCommerce, Amazon Seller Central, and marketing operations is a plus but not mandatory. - Asana Workflow & System Ownership - Maintain and optimize Asana project structures, workflows, and templates. - Build and implement Asana rules and automations to improve task routing and accountability. - Ensure all projects follow standardized Asana best practices and company processes. - Create and update reusable project templates for recurring initiatives. - Maintain organized project boards with consistent naming conventions and task hygiene standards. - Task Accountability & Deadline Management - Monitor task progress daily to ensure deadlines are met and deliverables remain on track. - Audit projects regularly to identify overdue tasks, missing assignees, incomplete task details, and stalled deliverables. - Follow up with task owners to ensure accountability and timely completion. - Escalate blockers, overdue deliverables, and workflow issues appropriately. - Ensure due dates remain accurate and updated with proper documentation. - Cross-Functional Project Coordination - Coordinate deliverables across departments to ensure projects stay aligned and moving forward. - Clarify responsibilities and streamline task handoffs between teams. - Track cross-functional dependencies and resolve bottlenecks. - Support operational alignment across marketing, creative, ads, brand management, and leadership teams. - Reporting & Operational Visibility - Maintain Asana dashboards and reporting views for leadership visibility. - Provide recurring project status updates, including overdue tasks and potential risks. - Track workflow trends and identify opportunities for process improvement. - Ensure leadership has clear visibility into project health at all times. - SOP & Process Documentation Support - Assist in the creation and maintenance of Standard Operating Procedures (SOPs). - Document internal workflows and ensure processes are clearly outlined for team use. - Update SOPs and workflows as systems evolve. - Support continuous improvement efforts across departments. - Other Duties as Assigned - Responsibilities may evolve based on business needs and trust built over time. Qualifications - 3-5 years of experience in applying a defined project management style (e.g., Agile, Waterfall, Lean 6 Sigma). - Strong experience using Asana in a professional setting (2+ years preferred). - Experience building templates, dashboards, workflows, and implementing rules/automations in Asana. - Strong organizational skills with the ability to manage multiple projects simultaneously. - Excellent written and verbal communication skills. - Strong follow-up and accountability skills. - Ability to work independently in a remote environment. - High attention to detail and commitment to maintaining clean systems. - Advance English proficiency (C1-C2). - Familiarity with Amazon Seller Central and the eCommerce landscape. - Understanding of marketing operations, creative processes, and agency workflows. - Experience working in a fast-paced remote environment. - Experience supporting cross-functional teams. Benefits - Remote Work: Work from anywhere—our team is global, and we value work-life balance. - Growth Opportunities: As a key player, you’ll have the chance to shape your role and grow with us. - Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market. Company Description As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.

• Plan, coordinate, and manage digital marketing projects from initiation through delivery, including campaigns, websites, email, social media, and content production. • Act as the day-to-day client contact, ensuring clear communication, alignment on expectations, and management of feedback and deliverables. • Create and maintain project timelines, budgets, scopes, and resourcing plans to ensure on-time, on-budget delivery. • Work with cross-functional teams (design, content, development, media, strategy) to brief, align, and monitor progress. • Facilitate internal and client meetings (kick-offs, status updates, reviews, post-mortems), ensuring actions are documented and followed up. • Identify risks and bottlenecks early, resolving or escalating issues to keep projects on track. • Track project metrics and KPIs, reporting performance, results, and budget usage to stakeholders and clients. • Manage multiple projects of varying complexity, maintaining consistency in delivery and quality. • Collaborate with account managers to identify growth opportunities, including upselling and cross-selling services. • Ensure all digital deliverables meet quality standards, brand guidelines, and technical specifications before launch.