• Be the subject matter expert on how local agencies leverage Salesforce Marketing solutions within their enterprise • Empower and enable the broader Account Team on all Salesforce Marketing technology • Collaborate with Account and Territory teams to identify target accounts • Create and drive revenue within a specified region and/or list of named accounts • Generate business opportunities through networking, cold-calling, and prospecting into current Salesforce customers • Own the full sales cycle for the Salesforce Marketing technology stack — including lead generation, deal strategy, pricing and packaging, and deal closure • Meet and exceed all quarterly and annual sales quotas • Drive brand awareness, campaigns, and lead generation via networking and industry associations • Maintain accurate account and opportunity forecasting • Ensure 100% customer satisfaction and retention • Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts • Assist with the development and execution of overall long-term account strategy, aligned to customer business objectives • Coordinate internal resources to meet customer business needs • Share value proposition for existing and/or new customers • Drive growth within new and existing assigned accounts

• Client portfolio ownership & strategic oversight • Own client success and portfolio revenue for a set of full-service clients, to whom we deliver media, merchandising, planning, and content services • Drive the Development of annual strategic roadmaps, growth plans, promotional calendars, and business reviews across all the clients in the portfolio, with a strong focus on profitability and scaling performance • Support the team in identifying growth opportunities, upsell initiatives, and ways to expand existing scopes of work • Advocate for the clients internally and ensure alignment on deadlines, ownership, and execution quality • Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing • Team/People management • Lead a team of account managers (2-3): manage the teams cadence, ensure proper workload allocation, and oversee quality of the work • Mentor and coach Account Managers/Associates, while providing regular feedback to elevate performance and long term success • Own performance plans process and deliver performance reviews. • Day-to-day client management • Lead and manage directly a short-list of top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance • Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite • Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations • Build trust with clients through education, guidance, performance transparency, and proactive recommendations • Create decks, lead all client meetings, own call notes, action lists, and follow-through • Monitor account performance, review reporting regularly, and translate data into clear insights and next steps • Cross-team Operational efficiency • Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success • Develop strong ties internally with all the delivery teams and foster a fast paced collaborative environment • Develop and implement best practices, SOP improvements, onboarding materials, and training resources • Contribute to thought leadership, internal education sessions, and new business pitches • Support the creation of case studies. • Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities

Role Description Make an impact where it matters most, your customers. We’re looking for an experienced and customer-focused Account Services Specialist who thrives on solving complex challenges and delivering exceptional service. In this role, you’ll go beyond support, you’ll act as a trusted advisor, helping customers unlock the full value of our platform while creating meaningful, lasting partnerships. If you enjoy digging into problems, guiding customers to success, and being the expert others rely on, this is a great opportunity to make a real difference. - Take full ownership of customer satisfaction by meeting (and exceeding) service level agreements, response times, and resolution expectations - Serve as a subject matter expert, resolving complex issues across multiple product areas - Build strong relationships with customers by delivering thoughtful, timely, and high-quality solutions - Provide strategic guidance to drive product adoption and help customers achieve their goals with B2Gnow - Support customers through their transition from implementation to ongoing account services - Lead one-on-one trainings and follow-up sessions to ensure customers feel confident using key features - Develop deep expertise in our software, including configurations, advanced functionality, and integrations - Identify trends and advocate for customer needs to influence product and process improvements - Offer tailored recommendations to help customers maximize the value of their investment - Collaborate with and mentor team members on advanced issues and escalations - Meet and exceed key performance indicators (KPIs) established by your manager - Travel to corporate locations 1–2 times per year as needed Qualifications - Minimum 2 years of experience in customer support, administrative, or a related customer facing role. - Proven ability to manage complex customer interactions and deliver high quality outcomes while maintaining professionalism under pressure - Strong problem solving and critical thinking skills with the ability to investigate issues, identify root causes, and communicate next steps clearly - Any experience working within ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar systems - Comfortable navigating open ended conversations, discussing system workflows, reporting or escalating issues - Ability to manage multiple priorities, follow through on open issues, and maintain strong attention to detail in a fast paced environment - Strong written and verbal communication skills with a customer focused and solution oriented approach - Ability to work cross functionally with Product, Development, Data, Support, and Onboarding teams to resolve customer concerns - Proficiency in Microsoft Office and/or Google Workspace - Ability to learn complex software platforms, industry terminology, and evolving compliance or program requirements Benefits - Comprehensive Coverage from Day One: Medical, dental, and vision insurance begin on your first day of full-time employment - Choice and Flexibility: Select from 11 nationwide UnitedHealthcare plans to best meet your and your family’s needs. One plan is 100% employer-paid for employee-only coverage - Affordable Dental & Vision Options: Offered with low employee cost-sharing - 401(k) Retirement Savings: 100% employer match up to 4% of your pre-tax salary contributions, with immediate vesting after three months - Income Protection: Employer-paid short- and long-term disability coverage to provide financial peace of mind - Generous Paid Time Off: Enjoy 20 days of PTO, 14 paid holidays, and Summer Fridays to support work-life balance and time to recharge

• Own revenue performance within a defined territory, including both new business acquisition and expansion within existing accounts • Own the full sales cycle: prospecting, discovery, solutioning, closing, and expansion • Build and manage a pipeline of both new business opportunities and existing customer growth • Develop strong relationships with prospects and customers within a defined territory to understand their needs and identify opportunities for value creation • Drive new customer acquisition while expanding revenue and product adoption within existing accounts • Conduct product demonstrations and present tailored solutions aligned to customer goals • Develop and deliver proposals, pricing, and contract negotiations • Partner cross-functionally with Marketing, Customer Success, and Product to drive customer outcomes and revenue growth • Maintain accurate pipeline management and provide reliable revenue forecasting • Identify market trends and customer insights to inform sales strategy and product feedback • Represent the company at industry events, conferences, and customer meetings