B2Gnow

Role Description Make an impact where it matters most, your customers. We’re looking for an experienced and customer-focused Account Services Specialist who thrives on solving complex challenges and delivering exceptional service. In this role, you’ll go beyond support, you’ll act as a trusted advisor, helping customers unlock the full value of our platform while creating meaningful, lasting partnerships. If you enjoy digging into problems, guiding customers to success, and being the expert others rely on, this is a great opportunity to make a real difference. - Take full ownership of customer satisfaction by meeting (and exceeding) service level agreements, response times, and resolution expectations - Serve as a subject matter expert, resolving complex issues across multiple product areas - Build strong relationships with customers by delivering thoughtful, timely, and high-quality solutions - Provide strategic guidance to drive product adoption and help customers achieve their goals with B2Gnow - Support customers through their transition from implementation to ongoing account services - Lead one-on-one trainings and follow-up sessions to ensure customers feel confident using key features - Develop deep expertise in our software, including configurations, advanced functionality, and integrations - Identify trends and advocate for customer needs to influence product and process improvements - Offer tailored recommendations to help customers maximize the value of their investment - Collaborate with and mentor team members on advanced issues and escalations - Meet and exceed key performance indicators (KPIs) established by your manager - Travel to corporate locations 1–2 times per year as needed Qualifications - Minimum 2 years of experience in customer support, administrative, or a related customer facing role. - Proven ability to manage complex customer interactions and deliver high quality outcomes while maintaining professionalism under pressure - Strong problem solving and critical thinking skills with the ability to investigate issues, identify root causes, and communicate next steps clearly - Any experience working within ticketing and support platforms such as Zendesk, Jira, Salesforce, or similar systems - Comfortable navigating open ended conversations, discussing system workflows, reporting or escalating issues - Ability to manage multiple priorities, follow through on open issues, and maintain strong attention to detail in a fast paced environment - Strong written and verbal communication skills with a customer focused and solution oriented approach - Ability to work cross functionally with Product, Development, Data, Support, and Onboarding teams to resolve customer concerns - Proficiency in Microsoft Office and/or Google Workspace - Ability to learn complex software platforms, industry terminology, and evolving compliance or program requirements Benefits - Comprehensive Coverage from Day One: Medical, dental, and vision insurance begin on your first day of full-time employment - Choice and Flexibility: Select from 11 nationwide UnitedHealthcare plans to best meet your and your family’s needs. One plan is 100% employer-paid for employee-only coverage - Affordable Dental & Vision Options: Offered with low employee cost-sharing - 401(k) Retirement Savings: 100% employer match up to 4% of your pre-tax salary contributions, with immediate vesting after three months - Income Protection: Employer-paid short- and long-term disability coverage to provide financial peace of mind - Generous Paid Time Off: Enjoy 20 days of PTO, 14 paid holidays, and Summer Fridays to support work-life balance and time to recharge

Role Description At B2Gnow, we’re continuing to scale our go-to-market organization in 2026 and are looking for a Sales Executive to play a key role in growing our sales. This is a high-impact role within the core of our revenue engine, someone who is equally comfortable: - Opening new opportunities - Collaborating with marketing and demand generation to execute sales strategies - Partnering with Account Directors to drive new logo engagement - Guiding prospects through a full, complex sales cycle While B2Gnow feels and looks much like a startup, we’re already the industry leader in the Business Diversity, Labor Compliance, and Grantmaking Management software. This role offers the opportunity to make a measurable impact on growth, contribute to a collaborative, fast-paced culture, and be part of a mission-driven company that helps public and private organizations create more equitable business opportunities. Qualifications - Proven success with at least three (3) consecutive years in a new-logo software/SaaS sales role, ideally within a startup or scale-up environment. - 4–6 years of experience in software/SaaS sales or business development. - A track record of partnering closely with sales leadership and adding value to deal cycles beyond generating opportunities. - Preferred qualifications include a strong understanding of public procurement processes, familiarity with the complexities of large-scale civil infrastructure projects, and experience selling GovTech SaaS solutions. - Strong time management and organizational skills, balancing activity-based metrics with thoughtful, strategic selling. - Proficiency with the modern sales toolkit, including Salesforce, HubSpot, LinkedIn Sales Navigator, and other prospecting tools. Requirements - Join a high-performing, collaborative sales and marketing team that’s scaling fast, with a meritocratic culture that recognizes and promotes top talent. - Work alongside experienced leadership with decades of success in SaaS sales and the diversity management space. - Receive mentorship and hands-on development to strengthen your enterprise selling skills and career trajectory. - Benefit from a motivating compensation and commission plan that rewards high performance and results. Benefits - Comprehensive Coverage from Day One: - Medical, dental, and vision insurance begin on your first day of full-time employment. - Choice and Flexibility: - Select from 11 nationwide UnitedHealthcare plans to best meet your and your family’s needs. One plan is 100% employer-paid for employee-only coverage. - Offered with low employee cost-sharing. - 401(k) Retirement Savings: - 100% employer match up to 4% of your pre-tax salary contributions, with immediate vesting after three months. - Income Protection: - Employer-paid short- and long-term disability coverage to provide financial peace of mind. - Generous Paid Time Off: - Enjoy 20 days of PTO, 14 paid holidays, and Summer Fridays to promote work-life balance and time to recharge. Company Description B2Gnow is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace. We believe that different backgrounds, perspectives, and experiences strengthen our team and drive better outcomes for the communities we serve. We welcome applicants of all races, ethnicities, genders, ages, religions, sexual orientations, abilities, and veteran statuses to join us in our mission to create more equitable business opportunities. If you’re a driven, relationship-focused sales professional looking to make a direct impact on company growth, we’d love to meet you.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Account Growth Manager, you will play a central role in our expansion strategy, leveraging customer insights, outbound campaigns, and consultative conversations to drive meaningful growth within existing accounts. You’ll collaborate closely with Sales, Customer Success, Product, and Marketing to ensure customers maximize the value of the B2Gnow platform. Key Responsibilities - Lead end-to-end upsell cycles, including opportunity creation, discovery, proposal creation, negotiation, and closing. - Create and maintain a healthy pipeline of upsell opportunities and accurately forecast revenue. - Plan and execute outbound campaigns to drive customer engagement and generate leads for product add-ons. - Lead in-person and virtual product demonstrations that clearly communicate value and support customer decision-making. - Collaborate with Customer Success on business reviews and strategic conversations that uncover new opportunities. - Analyze existing accounts to identify upsell potential and recommend relevant solutions. - Partner with subject matter experts to create compelling, customer-centered campaign content. - Provide proactive product guidance to help customers realize maximum value from our platform. - Document processes, customer insights, and demo outcomes to support internal knowledge-sharing. - Represent B2Gnow at industry events and conferences, building relationships and staying current on industry trends. - Develop deep expertise in target industries to communicate effectively about customer challenges and needs. - Lead exploratory conversations to uncover business requirements and propose appropriate solutions. - Follow up on demos and proposals to ensure a smooth, professional customer experience. - Maintain accurate CRM documentation for visibility into pipeline activity, forecasting, and follow-up. - Travel 20–40% for client meetings, events, and conferences. - Perform other duties as assigned; adaptability is key in our growing organization. Qualifications - Demonstrated success in an upsell-focused software/SaaS sales role for at least three consecutive years, ideally within a startup or growing company. - A consultative, relationship-first sales approach. - Strong communication and presentation skills. - Strategic thinking around customer needs and long-term account health. - Ability to run outbound campaigns and manage multiple opportunities simultaneously. - Curiosity, initiative, and a commitment to solving customer challenges. - Experience in SaaS, account growth, or customer-facing roles (strong plus). - Working knowledge of sales processes, pipeline management, and Salesforce. - Bachelor’s degree; or 2–3 years of relevant industry experience; or an equivalent combination of education and experience. Benefits - Competitive salary complemented by a variable commission plan designed to reward performance. - Comprehensive Coverage from Day One: Medical, dental, and vision insurance start your first day. - Choice and Flexibility: Choose from 11 nationwide UnitedHealthcare plans. One plan is 100% employer-paid for employee-only coverage. - Affordable Dental & Vision: Low-cost options for employees. - 401(k) Retirement Savings: 100% employer match up to 4% of your pre-tax salary contributions, with immediate vesting after three months. - Income Protection: Employer-paid short- and long-term disability coverage. - Generous Time Off: 20 days of PTO, 14 paid holidays, and Summer Fridays to support work-life balance and time to recharge. Company Description B2Gnow is an equal opportunity employer committed to building a diverse, inclusive, and equitable workplace. We believe that varied backgrounds, perspectives, and experiences strengthen our team and lead to better outcomes for the communities we serve. We welcome applicants of all races, ethnicities, genders, ages, religions, sexual orientations, abilities, and veteran statuses. If you’re a driven, relationship-focused sales professional looking to make a direct impact on company growth, we’d love to meet you.