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Dedicated to the work of health and healing.
Customer Service Representative
Location
Wisconsin
Posted
44 days ago
Salary
0
Seniority
Junior
Job Description
Customer Service Representative
Sanford Health
• Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all members • Assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries • Provide positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity • Respond to customer questions via inbound and outbound telephone calls and written correspondence • Partner with other Sanford Health departments as needed to coordinate inquiries requiring in-depth research to ensure customer satisfaction regarding member and provider questions • Thoroughly document interaction for accurate tracking and analysis • Promote the usage of self-service to callers as appropriate • Provide end-user support including navigational questions, basic system issue resolution, and escalation as applicable
Job Requirements
- High school diploma or equivalent preferred; bachelor's degree is preferred
- Minimum of one year experience in providing customer service
- General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange)
- General organizational and proficient problem solving skills.
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
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