• Provide post sales customer contact for inbound order fulfillment of print and print related services • Execute print/kitting/distribution orders from customers • Lead service professional on behalf of customer and internal RRD stakeholders • Respond to client inquiries and requests • Handle customer concerns/issues in a timely manner • Engage internal and external customers to gather job requirements • Provide process documentation and job aids • Perform order processing and change notices • Manage client inventory item maintenance • Act as a communication link between external customer and internal departments

• Supervise a team, foster strong client relationships, and collaborate closely with Partners in an entrepreneurial environment that values exceptional client service and technical excellence while maintaining clear visibility into engagement status, deadlines, and deliverables. • Oversee tax planning and compliance functions for ultra-high net worth individuals and their families, ensuring timely, accurate delivery of federal, state, and local returns, while proactively identifying and resolving workflow, technical, or client-related delays. • Possess comprehensive knowledge of hedge fund K-1 treatment, with strong understanding of trusts, estates, gifts, and charitable entities, and ensure consistent application of tax law and firm standards across all engagements. • Perform primary review of complex tax returns, ensuring technical accuracy, proper documentation, and minimal rework, while identifying recurring issues and driving continuous improvement. • Serve as a primary client contact, delivering proactive tax planning insights, responding to inquiries with clarity and urgency, and supporting client meetings and presentations. • Monitor engagement budgets, realization, and team utilization; identify margin risks, scope creep, or inefficiencies, and implement solutions to improve performance and profitability. • Cultivate and nurture relationships with clients, internal teams, and external stakeholders while promoting accountability and ownership across the engagement team. • Provide coaching, training, and real-time feedback to staff; support recruiting, onboarding, and performance evaluation efforts; and contribute to the continuous development of team capabilities. • Leverage tax technology, data tools, and process improvements to enhance efficiency, quality, and scalability of service delivery. • Actively participate in business development efforts, including identifying opportunities, supporting proposals, and expanding client relationships. • Stay current on tax law changes and collaborate across the firm to ensure consistent, high-quality service delivery.

Role Description We are expanding and are seeking driven individuals who thrive assisting their clientele and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is an ideal fit for candidates who are highly organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also strongly recommended) - Must be a minimum of 18 years of age Benefits - Fully remote capability - Flexible schedule - Ongoing training and professional development - Supportive team culture Company Description

Role Description EY Client Technology is looking for an experienced Technology Operations Leader to join our expanding managed services team. The role involves supporting major managed services programs in key areas including finance, cybersecurity, risk management, and application management services, with a strong focus on leveraging AI technologies to enhance service delivery and operational efficiency. Your Key Responsibilities - Oversee ongoing operation and support for 300+ global managed services clients, utilizing AI-driven analytics to optimize performance and client satisfaction. - Manage, maintain, and support post-transition technology projects, ensuring support quality through AI-enhanced monitoring and predictive maintenance. - Lead process development and continuous improvement to uphold engineering support standards, incorporating AI solutions for automation and efficiency. - Build strong relationships with senior stakeholders to understand key business needs and drive satisfaction and improve engagement strategies. - Direct and manage the assessment, analysis, planning, and design of release packages, including comprehensive risk assessments and the facilitation of post-release reviews. - Evaluate infrastructure integrity risks associated with proposed implementations, review the efficacy of change initiatives, and implement enhancements to organizational procedures governing change management, supported by AI insights. - Contribute to cost estimates in support of pre-sales activities; execute financial management duties such as monthly forecasting, annual budgeting, invoice review, and approval. - Find ways to reduce costs and adopt technology solutions, including AI, to enable automation of operational processes. Qualifications - A bachelor’s degree in engineering, computer science, IT, or a related discipline, with coursework or experience in AI technologies. - Practical experience in technology operations, with a focus on AIOps. - Significant expertise in support engineering. - Outstanding background in roles that involve direct customer interaction. - Broad experience managing services with up-to-date knowledge of technologies such as cloud services and virtual networks/systems, including AI platforms. - Demonstrated ability to work remotely within globally distributed teams. Requirements - Advanced knowledge of technology, including networks, storage, servers, operating systems, applications, databases, and cloud platforms, with a focus on AI integration. - Strong programming skills and experience, particularly in AI and machine learning frameworks. - Deep understanding of business processes, products, and services in relevant areas, with the ability to advise stakeholders on complex issues using AI insights. Benefits - Competitive remuneration package where you’ll be rewarded for your individual and team performance. - Comprehensive Total Rewards package includes support for flexible working and career development. - FlexEY allows you to select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers, and promotions. - Support, coaching, and feedback from some of the most engaging colleagues around. - Opportunities to develop new skills and progress your career. - The freedom and flexibility to handle your role in a way that’s right for you.