Role Description The Senior Lifestyle Consultant will own and assist the full customer journey from demo through successful implementation, go-live, and beyond. Responsibilities include: - Learning Jenzabar software - Gathering and reviewing client business practices - Delivering dynamic/high energy and engaging presentations of SONIS - Configuring software - Training end users on the software - Documenting training/consulting engagements The Consultant must be a proactive, self-starting professional and be able to travel. This position requires a solid understanding of Student Information Systems, along with a general understanding of higher education regulations, requirements, and policies associated with key student-based offices. Qualifications - BS, BA Degree, or equivalent experience - 5+ years (3 years must be in Higher Ed) - Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement - Experience with Jenzabar’s SONIS Student Information System - Ability to work independently - Excellent organizational skills - Ability to communicate well with others - Ability to work in a team environment - Comfort level with evolving and ever-changing technology - Ability to translate technical complex concepts to functional end users - Strong problem-solving and software troubleshooting skills required - Excellent written and verbal communication skills - Proven effective listening skills - Ability to follow a project plan with attention to detail and follow through - Excellent presentation skills (to various audiences - executives & individual contributors) - Proficient with Microsoft Office Suite and other desktop applications - A passion for winning Requirements - Perform customer needs assessments and solution finding sessions - Review customer operations to find improved business process opportunities - Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc. - Define the best company solutions which address requirements of prospect business - Design and deliver product presentations based on the customer assessment - Request and coordinate resources required to support sales efforts - Provide responses for product and technical requests - Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing - Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team - Provide knowledge and training on products to peers, presales and sales staff in the organization - Demonstrate an in-depth understanding of the company products, functions, features and benefits - Establish and maintain connections with user groups, industry groups, etc. - Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow - Consult with and train end users on optimal configuration and use of Jenzabar’s Student Information System(s) - Perform assigned project tasks with minimal supervision - Follow established methodology to meet project deliverables for all assigned tasks - Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule - Communicate information clearly, accurately, and timely to Jenzabar and client project team members - Gain a sound understanding and knowledge of the client's requirements - Understand the client’s business processes as they relate to the software - Exhibit excellent follow-up skills, including the development of detailed project documentation - Collaborate with Project Manager and other project team members in executing assigned projects - Stay abreast with industry trends and technologies - Solicit various viewpoints on potential implementation solutions - Share knowledge and insights - Other duties as assigned by management - Work with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basis - Willingness to travel (~50%) Benefits - Medical Insurance - Life Insurance - Dental Insurance - Vision Insurance - PTO - Paid Parental Leave - Paid Holidays - Short Term Disability - Long Term Disability - 401K - Educational Assistance

• Own and assist the full customer journey from demo through implementation, go-live, and beyond • Learn Jenzabar software • Gather and review client business practices • Deliver engaging presentations of SONIS • Configure software • Train end users on the software • Document training/consulting engagements • Perform customer needs assessments and solution finding sessions • Review customer operations to find improved business process opportunities • Define company solutions addressing requirements of prospect business • Design and deliver product presentations based on customer assessment • Request and coordinate resources for sales efforts • Provide responses to product and technical requests • Participate at conferences, tradeshows, and other events • Stay updated with Jenzabar software releases and provide briefings on changes • Provide knowledge and training on products to peers and sales staff • Demonstrate understanding of company products and functions • Establish connections with user groups and industry groups • Practice continuous learning through self-guided reading and research • Consult with and train end users on optimal configuration • Perform assigned project tasks with minimal supervision • Follow established methodology to meet project deliverables • Work cooperatively in a team environment to accomplish project deliverables • Communicate accurately and timely with project team members • Understand client’s business processes as it relates to the software • Exhibit excellent follow-up skills and develop project documentation • Collaborate with Project Manager and project team members • Stay abreast of industry trends and technologies • Solicit various viewpoints on potential implementation solutions • Share knowledge and insights • Take Calls in a Round Robin Queue and perform testing of solutions as needed • Willingness to travel (~50%)

• Diseñar, desarrollar e implementar soluciones en Appian alineadas con necesidades de negocio y arquitectura. • Configurar procesos, interfaces, reglas, reportes y objetos de datos dentro de la plataforma. • Modelar y automatizar flujos de negocio utilizando buenas prácticas de BPM. • Integrar Appian con sistemas externos mediante APIs, servicios web, bases de datos y otros componentes corporativos. • Participar en el levantamiento y análisis de requerimientos funcionales y técnicos. • Asegurar la calidad, estabilidad, mantenibilidad y escalabilidad de las soluciones desarrolladas. • Realizar pruebas, ajustes, documentación técnica y acompañamiento a despliegues. • Identificar oportunidades de mejora en procesos, experiencia de usuario y desempeño de la solución. • Brindar soporte técnico y funcional durante las distintas fases del proyecto. • Trabajar colaborativamente con equipos de arquitectura, desarrollo, QA, negocio y stakeholders clave.

• Diseñar, desarrollar e implementar soluciones en Appian alineadas con necesidades de negocio y arquitectura • Configurar procesos, interfaces, reglas, reportes y objetos de datos dentro de la plataforma • Modelar y automatizar flujos de negocio utilizando buenas prácticas de BPM • Integrar Appian con sistemas externos mediante APIs, servicios web, bases de datos y otros componentes corporativos • Participar en el levantamiento y análisis de requerimientos funcionales y técnicos • Asegurar la calidad, estabilidad, mantenibilidad y escalabilidad de las soluciones desarrolladas • Realizar pruebas, ajustes, documentación técnica y acompañamiento a despliegues • Identificar oportunidades de mejora en procesos, experiencia de usuario y desempeño de la solución • Brindar soporte técnico y funcional durante las distintas fases del proyecto • Trabajar colaborativamente con equipos de arquitectura, desarrollo, QA, negocio y stakeholders clave