Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don�t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services , we�re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We�re looking for talent that thrives in a culture of clarity, trust, and relentless execution , individuals who believe that IT is not just support, but a strategic advantage. If you�re passionate about innovation, driven by impact, and ready to grow with a company that puts People First , you�ll find your place here. Job Summary The Manager, Client Experience (CXM) is responsible for overseeing and enhancing the day-to-day touchpoints of the client journey and shaping the strategic technical roadmap for clients within their assigned pod, ensuring a seamless, positive experience that fosters long-term loyalty and satisfaction. The CXM will lead and mentor a team focused on client support, relationship management, and strategic planning aiming to improve growth, retention, and customer success. The CXM collaborates cross-functionally to identify areas for improvement, implement client feedback, and drive initiatives that align with the company�s overall client-centric goals. Job Responsibilities Client Journey Optimization: Oversee the teams responsible for the technical roadmap, day-to-day relationships, and continuous improvement of the client base ensuring a seamless and positive experience throughout the entire client lifecycle. Work with Strategic Account Advisors and Client Success Managers to identify and secure client commitment to additional services for existing Managed IT Services clients. Work with Strategic Account Advisors and Client Success Managers to continuously advise clients on technology trends and opportunities within their environments. Client Feedback & Insights: Collect, report, and act on client feedback to drive improvements across services. Identify pain points affecting customers and formulate strategies to correct procedural issues. Cross-Functional Collaboration: Partner with internal teams (sales and service delivery) to ensure alignment on client expectations and to address issues proactively. Client Retention & Success: Implement strategies that enhance client retention, reduce churn, and increase overall satisfaction, serving as a point of escalation for critical client concerns. Continually seek opportunities to increase client loyalty and advocacy and deepen client relationships. Perform systematic outreach calls to clients to improve client satisfaction. Team Leadership: Manage and mentor a team of Strategic Account Advisors and Client Success Managers, fostering a culture of continuous learning and client-centric service. Develop and track performance indicators and professional development plans for team members. Ensures Strategic Account Advisors conduct regular SBRs and communicates with clients promptly and professionally. Actively manage both revenue pipeline and opportunities as well as churn risk to achieve budgetary targets. Actively contribute to the profitability of service delivery through agreement utilization management to assigned standards. Lead the execution of overall Integris� Client Experience strategy and initiatives that are part of it. Client Escalations: Handle escalated client issues and ensure prompt resolution, working with internal teams to provide swift and satisfactory outcomes. Performance Metrics & Reporting: Monitor and report on key performance indicators (KPIs) related to client satisfaction and retention, identifying trends and opportunities for improvement. Communication Strategy: Ensure client communication is distributed according to established timelines. Job Qualifications Education/Certification Requirements: Bachelor�s degree in Business Administration, Marketing, or a related field preferred -OR- equivalent experience. Experience Requirements: 5+ years of experience in client experience, customer success, or a related role. Proven success of client experience, customer success, and retention strategies. Familiarity with client experience tools and platforms (CRM, customer feedback systems). Experience in the IT or technology industry, particularly in a Managed Services Provider (MSP) environment preferred Knowledge of customer experience metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Experience leading or managing teams, with strong people management skills. At Integris , we value our team members and offer comprehensive benefits , including: Medical, Dental, and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off (PTO) Birthday PTO Paid Holidays Paid Time Off for Volunteering Short-Term and Long-Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that�s scaling nationally, investing in vertical expertise, and building for better . Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws. #LI-Remote

• Trabalhar no nosso Solutions Center; • Montar soluções com cenários consultivos / alternativos para os nossos processos comerciais; • Aplicar tecnologias e soluções baseadas em IA Generativa; • Construir business cases e facilitar automação com RPA.

ROLE SUMMARY Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues can grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and can impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Pfizer is advancing in Neuroscience, and an integral part of the Migraine Team's mission is to promote a breakthrough therapy for patients suffering from migraine. The Neuroscience Health & Science Professional (HSP) is responsible for increasing territory sales and relationship development with assigned customers and accounts by engaging in product promotion and determining the best strategies to manage their business. The HSP should possess customer, market, and business acumen, analytical skills, and strong product and disease state knowledge; demonstrate ability to drive sales, promotional and strategic business development and management skills, and in-depth customer engagement expertise both in-person and virtually; demonstrate outstanding communication and teamwork skills; be adept in the operation of digital and virtual tools; and be effective at working remotely in collaboration with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives. ROLE RESPONSIBILITIES • Drives sales in assigned territory. • Engages with customers both face to face and virtually. • Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact. • Effectively builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools effectively for successful customer engagement. • Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities. • Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively and strategically utilizes approved clinically oriented disease state information and patient resources, as applicable. • Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization to address customer inquiries and advance Pfizer objectives. • Completes all administrative expectations on time and compliantly. BASIC QUALIFICATIONS PREFERRED QUALIFICATIONS • At least 1 year of pharmaceutical, biotech, medical sales and/or medical related marketing. • Strong track record of sales or marketing success, strong territory management skills, outstanding communications skills, as well as demonstrated teamwork, leadership ability and accountability. • Experience with applicable disease states, therapeutic area, and products. • Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations). • Reside within the territory boundaries. OTHER JOB DETAILS Last Date to Apply: March 6, 2026 Geography includes: Austin, TX Work Location Assignment: Remote - Field Based. The annual base salary for this position ranges from $85,000 - $186,700. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional quarterly Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Sales

• Specialized subject matter expert and escalation resource within the Support organization • Assists Customer Support Representatives (L1) with on-demand live inbound support requests • Handles escalated outbound & scheduled calls with customers to assist & resolve highly technical product area cases • Reviews, manages and resolves escalated tickets covered within the SCSS Product Area(s) • Conducts appropriate follow-up with clients to ensure advanced inbound support requests are brought to a timely resolution • Ensures all applicable internal & external stakeholders are fully informed throughout the resolution process • Fully documents client issues by completing advanced troubleshooting & reproduction steps before escalation to a higher level as required • Continually assesses support processes to identify potential improvements • Attend product team meetings and sprint reviews regularly. • Submits knowledge content drafts that outline associated product group(s) knowledge to Support Product Managers (L3) • Submits major bug information drafts within their associated product group(s) to Support Product Managers • Submit feedback to the Manager of Customer Support regarding the Customer • Support Representative’s (L1) escalation notes & customer-facing communications