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Associate Director of Process Design – Optimization

Location

Arizona + 4 moreAll locations: Arizona | Florida | New Jersey | North Carolina | Pennsylvania

Posted

50 days ago

Salary

$122K - $212.8K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglish

Job Description

Associate Director of Process Design – Optimization

Johnson & Johnson

• Lead the development and execution of strategic process design initiatives aligned to organizational priorities and transformation goals • Own the discovery, mapping and ongoing maintenance of the current-state patient and agent journeys • Define and evolve future-state operating models that support scalability, efficiency, and differentiated patient experience across programs. • Standardize key workflows, decision trees, and handoffs to improve right-first-time execution and reduce rework/defects. • Oversee the delivery of key components of the strategic plan, ensuring initiatives are executed effectively through cross-functional teams and/or external partners. • Provide directional leadership, enabling project teams to deliver on defined objectives. • Gain a deep understanding of HUB and pharmacy systems and their integrations, ensure proper flow or referrals between systems, and liaise with technology teams on ways to optimize. • Lead and influence matrixed teams, ensuring alignment with priorities and delivery expectations. • Ensure processes and operating models adhere to regulatory, compliance, and quality standards, including patient privacy and documentation requirements. • Coach teams on structured problem solving, process thinking, and change adoption. • Serve as submission owner through demand intake process. • Up to 25% travel.

Job Requirements

  • Bachelor's Degree
  • A minimum of 8 years of progressive experience in process design, process improvement, operations excellence, customer experience, and/or contact center/patient services operations
  • Deep knowledge of patient support programs, HUB operational workflows and patient access and affordability solutions (such as reimbursement services, free drug program and pharmacy services)
  • Demonstrated ability to solve problems, design and successfully deploy workflow enhancements
  • Strong written and verbal communication skills; ability to synthesize complex work into executive-ready updates.

Benefits

  • Vacation –120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
  • Holiday pay, including Floating Holidays –13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
  • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
  • Caregiver Leave – 80 hours in a 52-week rolling period
  • Volunteer Leave – 32 hours per calendar year
  • Military Spouse Time-Off – 80 hours per calendar year

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