Tyson & Mendes LLP logo
Tyson & Mendes LLP

We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases to numerous defense verdicts across the nation. We invest in our people with specialized training in our proven defense methods, clear paths to leadership, and robust professional development.

Technical Lead Engineer

EngineerEngineerFull TimeRemoteLeadTeam 201-500

Location

United States

Posted

1 day ago

Salary

$38 - $43 / hour

Seniority

Lead

Job Description

Technical Lead Engineer

Tyson & Mendes LLP

Role Description The candidate is responsible for the leadership of a team ranging from two to four Technical Support Engineers and will be responsible for providing technical guidance to function, troubleshooting issues, and determining long-term solutions to resolve problems. This role reports to the Director of IT Support. Responsibilities - Manage and motivate a team of technical support engineers. - Collaborate with IT management to implement best practices and drive continuous improvement. - Provide high-level technical assistance for complex issues escalated by the team. - Troubleshoot hardware, software, network, and security problems across the firm's IT infrastructure. - Manage and resolve high-priority incidents, ensuring adherence to SLAs. - Maintain expert knowledge of legal-specific applications and technologies. - Meet departmental KPIs and metrics as provided. - Analyze support metrics and user feedback to identify areas for improvement. - Implement and optimize IT service management processes and tools. - Develop and maintain documentation, knowledge base articles, and standard operating procedures. - Collaborate with other IT teams to enhance overall service delivery. - Communicate effectively with attorneys and staff at all levels of the organization. - Provide white-glove support for all users. - Conduct training sessions on new technologies and best practices. Qualifications - 5+ years of experience in IT support roles, with at least 2 years in a leadership capacity, required. - Familiarity with legal-specific software such as document management systems and e-discovery platforms, a plus. - ITIL certification or CompTIA, preferred. - Excellent communication skills, both verbal and written. - Positive attitude, attention to detail, high EQ. - Excellent problem-solving and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Proficiency in troubleshooting hardware and software issues. - Experience with remote support tools and ticketing systems. - Knowledge of cloud technologies and mobile device management. - Understanding of IT security best practices and compliance requirements. - Familiarity with scripting languages (e.g., PowerShell, Python) for automation. - Strong knowledge of Windows OS environments. Requirements - 5+ years of experience in IT support roles, with at least 2 years in a leadership capacity, required. - Familiarity with legal-specific software such as document management systems and e-discovery platforms, a plus. - ITIL certification or CompTIA, preferred. - Excellent communication skills, both verbal and written. - Positive attitude, attention to detail, high EQ. - Excellent problem-solving and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Proficiency in troubleshooting hardware and software issues. - Experience with remote support tools and ticketing systems. - Knowledge of cloud technologies and mobile device management. - Understanding of IT security best practices and compliance requirements. - Familiarity with scripting languages (e.g., PowerShell, Python) for automation. - Strong knowledge of Windows OS environments. Benefits - The hourly pay range of $38-43/hour, depending on experience. - Overtime paid at 1.5× the regular hourly rate, as needed. - Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700). - Employee Assistance Program through HealthAdvocate. - Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%. - Vacation time is accrued annually at the employee’s base rate. - Paid parental leave at base pay. - Employees receive a monthly technology reimbursement of $60. - 37.5-hour standard workweek designed to promote balance and prevent burnout. - Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative. - Firm-wide charitable giving program. - Numerous social and off-site events each year to enrich your relationships with your colleagues.

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