Role Description This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. Your day-to-day job includes: - Investigate issues reported by customers by researching and escalating issues. - Work to resolve complex customer problems related to Canonical’s portfolio of products. - Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction. - Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. - Participate in a regular weekend working rotation. - Contribute new knowledge base articles and maintain existing articles. - Understand the Ubuntu development process to set customer expectations correctly on the timeline for a fix. Qualifications - Professional written and spoken English with excellent presentation skills. - Exceptional academic track record from both high school and university. - Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. - Track record of going above-and-beyond expectations to achieve outstanding results. - Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files). - Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.). - Ability to navigate effectively stack traces and logs, and advise on next steps. - Solid understanding of OS and Application level bugs and when to escalate to the correct team. - Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job. - Programming fundamentals in any language. - Ability to travel internationally twice a year for company events up to two weeks long. - Extensive Customer support experience is key. Requirements - Customer needs are top priority. - Communicate professionally, emphatically, clearly and set the right expectations. Benefits - Distributed work environment with twice-yearly team sprints in person. - Personal learning and development budget of USD 2,000 per year. - Annual compensation review. - Recognition rewards. - Annual holiday leave. - Maternity and paternity leave. - Employee Assistance Programme. - Opportunity to travel to new locations to meet colleagues. - Priority Pass, and travel upgrades for long haul company events.

Role Description LightFeather is seeking a Senior Full Stack Engineer to support a federal government client in modernizing critical mission systems for DHS ICE. You will own full stack delivery with a focus on translating complex legacy system behavior into clean, scalable software. The current environment includes large legacy systems managing operational workflows such as processing, tracking, and encounter management. These systems carry layers of business rules, manual processes, and tightly coupled functionality. The core challenge is understanding how they work in practice, identifying mission-critical functionality, and translating it into a modern platform-based architecture. The client is adopting Palantir as the target modernization platform. This is a Full Time, Remote Position. - Location: Fully Remote (EST hours) - Job Type: Full-time - Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust. - Design, develop, and maintain full stack applications supporting modernization of DHS ICE systems. - Analyze legacy systems and workflows to identify core functionality vs. unnecessary process overhead. - Translate operational requirements into scalable, modern application designs. - Develop backend services, APIs, and integration layers connecting legacy environments to modern platforms. - Build and enhance user-facing components using modern front-end technologies. - Support the full SDLC: analysis, design, development, testing, deployment, and maintenance. - Troubleshoot issues across application, integration, and data layers. - Collaborate with stakeholders to clarify requirements and improve system behavior. - Participate in code reviews and uphold engineering best practices. Qualifications - U.S. Citizenship is required with the ability to obtain and maintain a Public Trust clearance. - Bachelor's degree in Computer Science or related field (or equivalent experience). - 7+ years of hands-on full stack software development experience. - Experience working in complex or enterprise system environments. - Strong experience with Java and frameworks such as Spring Boot. - Experience designing and implementing RESTful APIs. - Experience with front-end technologies including JavaScript, React, HTML, and CSS. - Experience working with relational databases and data access patterns. - Ability to troubleshoot across multiple layers of an application stack. - Experience working in Agile or iterative delivery environments. - Ability to analyze and simplify complex systems and workflows. - Strong systems thinking and problem-framing capability. - Comfort working in ambiguous, poorly documented environments. - Ability to distinguish between essential functionality and legacy process bloat. - Strong ownership mindset and accountability for outcomes. - Effective communication with both technical and non-technical stakeholders. - High learning agility and willingness to adopt new platforms and tools. Preferred - Experience with legacy system modernization or transformation efforts. - Experience supporting federal or mission-driven environments. - Exposure to enterprise data platforms or large-scale system integrations. - Experience working in environments where requirements must be derived from real-world usage rather than formal documentation. Benefits - At LightFeather, you're not just taking a job — you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. - You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. Company Description LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Lead the development and execution of system safety programs, conduct hazard analyses, and ensure compliance with safety standards while preparing technical documentation and collaborating with cross-functional teams.

• Develop and improve both new and existing CLaws design and assessment tools using Matlab and C++ programming • Support CLaws, autopilot, and navigation design development for R&D projects • Develop CLaws and systems requirements • Perform requirements validation and verification for updates and designs • Verify and deliver CLaws in accordance with DO-178B and SAE ARP 4754 • Design and develop pilot in the loop CLaws based on various requirements • Evaluate CLaws and FBW system failures with analytical methods and simulations • Support integration of CLAWS into various test rigs and supplier hardware