Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is seeking an Enterprise Architect to join our Korea team. The Enterprise Architecture Team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision. Based in Korea, you will engage with enterprise customers across industries, acting as a technical leader for their most complex solutions. You will leverage best practices and industry standards to build customer trust and architect best-in-class solutions; communicating at all levels up to and including CIO/CTO. You will be fluent in the Korean enterprise technology landscape and comfortable engaging in both Korean and English with local customers, partners, and the wider ServiceNow global team. What You Get to Do Korea Market Engagement - Engage with enterprise customers across Korea's key industries to identify pain points and opportunities to deliver value, translating business challenges into solutions from ServiceNow - Navigate the Korean enterprise IT landscape, including familiarity with major local system integrators (Samsung SDS, LG CNS, SK C&C), cloud providers, and the broader Korean partner ecosystem - Build and maintain executive relationships across Korea's largest enterprises, positioning ServiceNow as the platform of choice for digital transformation - Partner with local account teams and ServiceNow's Korea partner community to accelerate deals and deliver credible solution architectures tailored to the Korean market - Represent the voice of the Korean market internally, contributing local insight to ServiceNow's regional go-to-market and product strategy Architecture Leadership - Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow - Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work - Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions - Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape - Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels - Work with architecture development methods, modelling approaches and architecture patterns for integration - Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey - Provide thought leadership and collaborate with internal ServiceNow business units - Identify, lead and contribute to the creation of best practices, white papers, workshops, etc. Customer Workshops & Enablement - Lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners in Korea - Elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model - Create and communicate high-level architectures and strategies, both written and verbal, to audiences up to and including CIO/CTO level Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry - Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals - Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills - An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas - Willingness to jump in and roll up their sleeves alongside customers, colleagues and partners to get things done faster and better - 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role - A track record of success in using Human Centred Design techniques to explore the customers; current reality and set a vision for the future - Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms - Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment - Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. - Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation - Experience and understanding of multiple technical domains; application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. - Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions - Experience presenting architecture concepts, designs, and goals to technology leaders and partners - Fluency in Korean and English, with the ability to engage at executive level in both languages - Familiarity with the Korean enterprise IT ecosystem, including major local system integrators, cloud providers, and regulatory considerations relevant to enterprise platform adoption Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Support and administer core enterprise environments and services, including Microsoft 365, Entra ID (Azure AD), Microsoft Defender, and endpoint services; administer and configure Salesforce (user/license management, roles and profiles, permission sets, sharing rules, page layouts, flows, reports/dashboards); • Own the relationship and day-to-day operations with a third-party IT support provider delivering Tier 1–3 coverage; set expectations, coordinate priorities, and ensure consistent user experience • Manage escalations from the support provider: triage high-impact issues, provide technical direction, coordinate cross-functional resolution (IT/Security/Vendors), and communicate status to stakeholders • Monitor and report on support performance (SLA attainment, backlog, aging, CSAT), lead weekly/monthly service reviews, and drive continuous improvement and root-cause reduction • Enable and support approved AI tools for employees (e.g., Microsoft 365 Copilot): onboarding, troubleshooting, license/entitlement coordination, and end-user guidance • Partner with Security/Compliance to apply responsible AI practices: access controls, data protection, approved-use guidance, and basic prompt-safety standards for internal support content • Create and maintain AI enablement documentation (quick-starts, FAQs, troubleshooting guides) and deliver short trainings/office hours to improve adoption and reduce repeat tickets • Resolve escalated incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, and virtual meeting solutions; identify trends and partner with the support provider to prevent recurrence • Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems • Configure MS System Center Config Manager for operating system deployment and software distribution • Administer, image, and troubleshoot Windows and Mac endpoints using Intune and Endpoint Manager • Accurately maintain asset inventory and adhere to asset management policies and procedures • Ensure escalations are thoroughly documented in the case management system and IT knowledgebase; translate solutions into runbooks/KB articles for the support provider to improve first-time resolution • Oversee the support intake channels (case management system, email, chat) with the third-party team; ensure proper triage, routing, and timely escalation for users with varying levels of proficiency • Analyze Salesforce usage, data quality, and process gaps; partner with business stakeholders to gather requirements, recommend configuration changes, and deliver enhancements (custom objects/fields, validation rules, flows, reports/dashboards) that improve adoption and operational efficiency • Provide outstanding customer service via remote support channels and tools (e.g., Teams screen share/remote assistance), partnering with the third-party provider for any required hands-on support

• Own the employee technology experience end to end in a primarily Mac environment, fixing problems and eliminating the conditions that cause them. • Manage the full MacBook fleet: procurement, provisioning, inventory, hardware refresh, and decommissioning • Own MDM and zero-touch provisioning (Kandji/FleetDM, Apple Business Manager) so new devices configure automatically on first boot • Administer Okta and identity lifecycle: provisioning, MFA, SSO integrations, and Okta Workflows, plus secrets management (1Password/Infisical) • Administer the core SaaS stack (Google Workspace, Slack, Notion, Jira) and automate user lifecycle management via APIs, while tracking licenses and spend • Run seamless onboarding and offboarding: automated workflows that get new hires fully configured on day one and cleanly deprovision departing employees • Drive proactive reliability and automation: monitor device health and access patterns, build self-healing scripts, and treat recurring issues as engineering problems to solve permanently • Support compliance and documentation: maintain security baselines, build an AI-powered self-service knowledge base, and own IT runbooks and internal comms • Co-manage our secure network access tools (Cloudflare Access, iBoss) and network/firewall policy with your Infrastructure teammates

Role Description This role supports the Special Projects Manager in the execution of certification and audit services delivered by FSNS Certification & Audit (FSNS C&A). The position plays a key role in coordinating verification and audit activities—particularly for major clients such as Amazon and TikTok—while ensuring timely, accurate, and compliant service delivery. The ideal candidate will help manage certification and audit workflows across food, dietary supplement, and personal care (e.g., skincare) manufacturing and distribution environments. This role requires frequent client interaction and cross-functional collaboration within the Certified Group organization. The Special Projects Manager will provide backup support as needed. Qualifications - Bachelor’s degree in Food Science, Animal Science, Microbiology, or related field (Master’s preferred) - Minimum of 2 years in a relevant coordinator position - Working knowledge of food safety regulations and certification programs preferred - Prior experience utilizing Microsoft Suite of products (Word, Excel, PowerPoint, etc.) - Equivalent combination of education and experience may be considered Requirements - Serve as a primary point of contact for clients seeking certification or verification services - Coordinate incoming verification requests, organize documentation, and ensure timely completion of audits - Manage customer database reporting and uploads - Provide administrative support and backup coverage as needed - Support management in execution of departmental initiatives and special projects - Communicate professionally with clients across all channels - Act as a technical liaison between clients and internal teams - Stay current on industry trends, regulations, and food safety developments Company Description