• Configures programs, screens pathways, reports and/or job instructions to meet detailed user specifications • Supports Information Systems Analysts in providing technical assistance to customer departments • Maintains databases for one or more applications supported by the team • Works with assigned departments to prioritize development initiatives and activities • Maintains system hardware and/or software for one or more of the supported applications • Provides analysis of workflow, recommends solutions, and implements application solutions to meet departmental needs • Coordinates and resolves system problems related to technology used by assigned systems • Supports internal customers as assigned • Assists in managing system upgrades and other small projects

• Identity & Access Management system improvement and maintenance. • Engagement in research with key stakeholders across the organization to ensure the best possible alignment of the new system to the needs of the OHSU community. • Ensuring best practices for security, in an academic medical institution, are part of the new solution. • Co-manage the program schedule, resourcing and action plans that gain stakeholder buy-in across multiple disciplines including healthcare, research and education. • Identity & Access Management (IAM) System Development, Maintenance, and Optimization. • Development of new features and enhancements based on IAM best practices and documented requirements from customer engagement and research. • Implementation of IAM functionality such as access history, user access certifications, role-based access, and access governance features. • Deploy production code updates to development, testing, and production environments, in a seamless process to ensure minimal downtime and customer impact. • Develop reports for up/downstream system automation and end-users. • Develop and improve testing methodologies and help develop comprehensive test plans to ensure project success. • Serve as a SME (subject matter expert) and ambassador to other teams at OHSU and third-party collaborators for IAM systems regarding development, issues, requests, support, and improvements. • Conduct research of key stakeholders (business, technical and end users) to ensure the best possible alignment of the IAM system to the account provisioning and access needs of the OHSU community. • Diagnose provisioning problems and develop plans to correct problems with appropriate SMEs, prioritize fixes and enhancements, while communicating problem status. • Work with DIA team to translate customer requirements for identity data integration and new features into executable specifications which can be used by the wider team to deliver. • Ensure that development work and projects are following appropriate change management processes. • Create and update internal system, process, and workflow documentation, and share with the DIA development team.

Role Description Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support. This includes but is not limited to: - Analysis - Development - Training - Testing - Documentation - Go-live and ongoing support - Problem resolution - Maintenance Job Duties: - Develops a strong understanding of assigned application(s) and demonstrates proficiency in navigating through the Electronic Health Record (EHR). - Meets with relevant personnel to gather information and observe workflows. - Documents current and proposed workflows using a flowchart format. - Identifies opportunities and proposes solutions to streamline workflows for efficiency. - Produces documentation including: - Current and future state workflows - Pros/cons - Gap analysis - Needs assessments - Design specifications - Build documentation - Test plans - Project plans - Status reports - Transitionary documentation - Performs application testing including scenario-based, integrated, and parallel testing. - Applies critical thinking to problem solving and strives to understand root causes of issues. - Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. - Provides regular updates regarding work status and demonstrates appropriate issue escalation. - Completes system build and documentation in accordance with department guidelines and change management policy. - Actively participates in meetings by being an engaged listener and offering feedback and input. - Prepares training material and conducts training classes in virtual or in-person settings. - Adheres to best practices regarding information security. - Participates in team on-call rotation to provide 24x7x365 support to assigned areas. - Provides remote and/or on-site support as needed to end-users. - Supports system upgrades, patches, and monitoring. - Assists in the preparation of department guidelines, standards, procedures, and policies. - Participates in vendor review and selection processes. - Develops understanding of integration and technical requirements of peripherals and devices that interface with assigned applications. Qualifications - Highly Preferred Experience: - Epic - Ambulatory/Outpatient build experience (certification a plus) - Project Management: PMP Certification - Additional Epic experience willing to consider: - Healthy Planet & Compass Rose - Research - Beacon - Cupid - EpicCare Ambulatory Specialty Modules (i.e., Bones, Kaleidoscope, and Dermatology) - Education: High School Diploma or Equivalent (GED) - (Required) - Experience: Minimum of 4 years relevant experience (Required) - Skills: Communication, Critical Thinking, Interpersonal Communication Benefits - Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners. - Encourages an atmosphere of collaboration, cooperation, and collegiality. Company Description We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members, and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description The Quality Review & Audit Senior Analyst (“Analyst”) exhibits expertise in evaluating complex medical documentation for diagnosis code accuracy and compliance in support of the HHS’ Risk Adjustment (RA) program and Risk Adjustment Data Validation (RADV) audits. The Senior Analyst is responsible for all aspects of auditing medical documentation for diagnostic code abstraction, and possesses HHS’ Hierarchical Condition Category (HCC) expertise, evaluating data accuracy and record compliance, executing on audit requirements, and identifying and recommending process improvements within the RA program. - Proficient in assigning accurate ICD-10 diagnosis codes in accordance with Official Coding Guidelines and Conventions, Cigna IFP Coding Guidelines, and HHS’ RADV Protocols. - Audits accuracy of abstracted diagnostic codes from identified medical record cohorts, evaluating work of peers and/or coding vendor coders, to ensure compliance with quality standards, scoring as appropriate per monthly quality feedback reports or other scoring instrument, as defined per policy. - Performs claims matching and auditing, as required, identifying missing or inaccurate data within RA claims and ensuring compliance with HHS’ RA program protocols. - Leads, trains, or mentors junior team members, as required, sharing expertise in RA programs. - Contributes to execution of Risk Adjustment programs, and other IFP programs, as needed, to ensure accurate and compliant data submissions. - Collaborates and coordinates with stakeholders to facilitate coding and risk adjustment education. - Contributes expertise to creation and maintenance of Coding Guidelines and Best Practices, as needed. - Participates in RADV execution for designated markets, including but not limited to, medical records reviews; subordinate, peer, or vendor coding audits; evaluation and reporting of progress, barriers, or errors; or other tasks as defined in HHS’ RADV Protocols. Qualifications - High School Diploma or equivalent; Bachelors or equivalent work experience preferred. - 5+ years’ experience in medical record coding, with certification in good standing from either the American Academy of Professional Coders (AAPC) or the American Health Information Management Association (AHIMA), in one or more of the following: - Certified Professional Coder (CPC) - Certified Coding Specialist for Providers (CCS-P) - Certified Coding Specialist for Hospitals (CCS-H) - Registered Health Information Technician (RHIT) - Registered Health Information Administrator (RHIA) - Certified Risk Adjustment Coder (CRC) - Willing to achieve CRC certification within 12 months of hire, if not previously certified. - Experience with Risk Adjustment coding and HCCs, demonstrating proficiency in ICD-10-CM medical diagnosis coding. - Familiarity with CMS regulations for Risk Adjustment programs helpful. - Medical claims, billing, or inpatient coding experience helpful. - Competency with MS Excel, MS Word, Adobe Acrobat, or other comparable software. - Must be detail oriented, self-motivated, and have excellent organization skills, with the ability to communicate professionally and effectively in all formats (verbal, written, electronic). - Ability to work independently, managing time to meet deadlines, timelines, productivity, and accuracy standards for program success. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays. - Eligible to participate in an annual bonus plan.