• Identity & Access Management system improvement and maintenance. • Engagement in research with key stakeholders across the organization to ensure the best possible alignment of the new system to the needs of the OHSU community. • Ensuring best practices for security, in an academic medical institution, are part of the new solution. • Co-manage the program schedule, resourcing and action plans that gain stakeholder buy-in across multiple disciplines including healthcare, research and education. • Identity & Access Management (IAM) System Development, Maintenance, and Optimization. • Development of new features and enhancements based on IAM best practices and documented requirements from customer engagement and research. • Implementation of IAM functionality such as access history, user access certifications, role-based access, and access governance features. • Deploy production code updates to development, testing, and production environments, in a seamless process to ensure minimal downtime and customer impact. • Develop reports for up/downstream system automation and end-users. • Develop and improve testing methodologies and help develop comprehensive test plans to ensure project success. • Serve as a SME (subject matter expert) and ambassador to other teams at OHSU and third-party collaborators for IAM systems regarding development, issues, requests, support, and improvements. • Conduct research of key stakeholders (business, technical and end users) to ensure the best possible alignment of the IAM system to the account provisioning and access needs of the OHSU community. • Diagnose provisioning problems and develop plans to correct problems with appropriate SMEs, prioritize fixes and enhancements, while communicating problem status. • Work with DIA team to translate customer requirements for identity data integration and new features into executable specifications which can be used by the wider team to deliver. • Ensure that development work and projects are following appropriate change management processes. • Create and update internal system, process, and workflow documentation, and share with the DIA development team.

Role Description As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Spanish speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote. What You’ll Do - Provide General IT end-user support - Utilize excellent customer service skills and exceed customers’ expectations - Interact via telephone, e-mail, chat, and one on one with customers to identify and diagnose technical issues and problems - Provide first level support including but not limited to: - Resetting passwords - Troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.) - Troubleshooting software (proprietary software and other applications utilized by the client) - Other “how-to” questions - Properly escalate unresolved issues to the next level of support with strong supporting documentation - Follow documented processes to resolve customer issues - Ensure proper recording, categorization, documentation, and closure of all tickets - Analyze the impact and urgency of customer’s issues and prioritize appropriately - Recommend procedure modifications or improvements - Drive positive results in Customer Experience through timely responses and professional interaction - Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and monthly team metrics - Preserve and grow your knowledge of Service Desk procedures, products, and services - May perform other job duties as directed by Team Lead or Service Delivery Leader Qualifications - Minimum 6-12 months’ experience in a Service Desk role and/or technical support role - Minimum 6-12 months of customer service experience in a professional industry - High School Diploma or GED - Bilingual in English and Spanish languages (both written and oral) - Strong troubleshooting and documentation skills - Excellent customer service skills - Strong attention to detail and strong communication skills (both written and oral) - Excellent work ethic - Problem-solving skills - Solution driven - Ability to work weekdays from 9:00am-5:30pm EST Requirements - Associate degree preferred in related field Benefits - $18.00 per hour plus language bonus - Medical, dental, and vision insurance - 401k retirement account access - Paid sick leave and/or other paid time off as provided by applicable law Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Role Description - Evaluate hedge fund strategies related to long/short equity to enhance AI model training. - Develop and review financial models to improve AI-generated financial content. - Conduct market sizing and TAM analysis to inform AI research teams. - Analyze investment research, summaries, and memos for AI model evaluation. - Predict and analyze earnings to refine AI model outputs. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - 2+ years of experience in top hedge funds. - Experience in financial modeling, market sizing/TAM analysis, or investment research. Requirements - Contract position. - Compensation: $200/hour. - Location: Remote. - Duration: Minimum four weeks. - Commitment: 10+ hours/week. Benefits - Hourly contractor paid weekly. Application Process - Upload resume. - AI interview based on your resume. - Submit form. Resources & Support - For details about the interview process and platform information, please check: Interview Process . - For any help or support, reach out to: support@mercor.com .

Role Description Implements computer systems in a phased approach, requirements analysis and conceptual design, site survey, system design review, critical design review, installation, integration, and testing. Performs requirements analysis, configuration management, software integration, interpretation of test results, and resolution of software problem reports. Lead API integration between the EA repository (Celonis CPM) and customer enterprise systems, principally ServiceNow and SAP, to supply and consume EA data. Responsibilities - Research and document use of the EA repository APIs (currently Celonis CPM) for supplying and consuming data, with focus on ServiceNow and SAP; identify dependencies and obstacles and produce documentation reusable by other DLA repositories. - Test data exchanges between the EA repository and DLA ServiceNow via their respective APIs; meet with the ServiceNow team and EA members to troubleshoot. - Implement a proven, repeatable process using the EA repository API to supply and consume DLA ServiceNow data. - Perform configuration management, integrate software, interpret software test results, and recommend solutions for unsatisfactory results. - Provide solutions to identified software problem reports. - Conduct requirements analysis for a range of users and present system designs for user approval at formal reviews (SDR/CDR). - Support life-cycle maintenance, administration, and management of integration components. Qualifications - Five (5) years of relevant experience. - DoD 8140 / 8570 IA baseline certification such as Security+ CE. - Experience in life-cycle support, including maintenance, administration, and management. - Secret or TS clearance. Requirements - Hands-on Celonis Process Management (CPM) API experience; REST/SOAP integration. - ServiceNow and SAP integration experience in a DoD/DLA environment. - DoDAF / BPMN familiarity; ETL / data-exchange experience feeding PowerBI or QLIK. - Scripting for API automation (Python, JavaScript). Benefits - Support to achieve professional certifications and degrees. - Leadership that is accessible to all employees. - Regular company updates. - Client networking social engagements. - Monthly team-building activities (past examples: Top Golf). - Supporting our community - including veterans.