Role Description The candidate is responsible for the leadership of a team ranging from two to four Technical Support Engineers and will be responsible for providing technical guidance to function, troubleshooting issues, and determining long-term solutions to resolve problems. This role reports to the Director of IT Support. Responsibilities - Manage and motivate a team of technical support engineers. - Collaborate with IT management to implement best practices and drive continuous improvement. - Provide high-level technical assistance for complex issues escalated by the team. - Troubleshoot hardware, software, network, and security problems across the firm's IT infrastructure. - Manage and resolve high-priority incidents, ensuring adherence to SLAs. - Maintain expert knowledge of legal-specific applications and technologies. - Meet departmental KPIs and metrics as provided. - Analyze support metrics and user feedback to identify areas for improvement. - Implement and optimize IT service management processes and tools. - Develop and maintain documentation, knowledge base articles, and standard operating procedures. - Collaborate with other IT teams to enhance overall service delivery. - Communicate effectively with attorneys and staff at all levels of the organization. - Provide white-glove support for all users. - Conduct training sessions on new technologies and best practices. Qualifications - 5+ years of experience in IT support roles, with at least 2 years in a leadership capacity, required. - Familiarity with legal-specific software such as document management systems and e-discovery platforms, a plus. - ITIL certification or CompTIA, preferred. - Excellent communication skills, both verbal and written. - Positive attitude, attention to detail, high EQ. - Excellent problem-solving and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Proficiency in troubleshooting hardware and software issues. - Experience with remote support tools and ticketing systems. - Knowledge of cloud technologies and mobile device management. - Understanding of IT security best practices and compliance requirements. - Familiarity with scripting languages (e.g., PowerShell, Python) for automation. - Strong knowledge of Windows OS environments. Requirements - 5+ years of experience in IT support roles, with at least 2 years in a leadership capacity, required. - Familiarity with legal-specific software such as document management systems and e-discovery platforms, a plus. - ITIL certification or CompTIA, preferred. - Excellent communication skills, both verbal and written. - Positive attitude, attention to detail, high EQ. - Excellent problem-solving and interpersonal skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Proficiency in troubleshooting hardware and software issues. - Experience with remote support tools and ticketing systems. - Knowledge of cloud technologies and mobile device management. - Understanding of IT security best practices and compliance requirements. - Familiarity with scripting languages (e.g., PowerShell, Python) for automation. - Strong knowledge of Windows OS environments. Benefits - The hourly pay range of $38-43/hour, depending on experience. - Overtime paid at 1.5× the regular hourly rate, as needed. - Comprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700). - Employee Assistance Program through HealthAdvocate. - Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%. - Vacation time is accrued annually at the employee’s base rate. - Paid parental leave at base pay. - Employees receive a monthly technology reimbursement of $60. - 37.5-hour standard workweek designed to promote balance and prevent burnout. - Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative. - Firm-wide charitable giving program. - Numerous social and off-site events each year to enrich your relationships with your colleagues.

• Lead mold design and development from concept through production release across VF footwear brands • Partner with internal stakeholders to ensure footwear designs are functional, manufacturable, cost-effective, and aligned with brand and aesthetic requirements • Collaborate with tooling vendors and manufacturing partners to meet quality, cost, lead-time, and sustainability targets • Provide technical expertise on mold engineering and manufacturing processes (e.g., injection, compression) • Execute mold trials, testing, and validation in close partnership with factories, Quality teams, and innovation partners • Support sustainability objectives by implementing low-impact tooling methods

• Be part of the alignment research team, working on projects selected for their high upside potential and under-resourced status. • Do real alignment research with real autonomy, in directions most organizations aren’t set up to pursue.

Role Description This is an opportunity for a Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. Your day-to-day job includes: - Investigate issues reported by customers by researching and escalating issues. - Work to resolve complex customer problems related to Canonical’s portfolio of products. - Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction. - Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. - Participate in a regular weekend working rotation. - Contribute new knowledge base articles and maintain existing articles. - Understand the Ubuntu development process to set customer expectations correctly on the timeline for a fix. Qualifications - Professional written and spoken English with excellent presentation skills. - Exceptional academic track record from both high school and university. - Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. - Track record of going above-and-beyond expectations to achieve outstanding results. - Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files). - Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.). - Ability to navigate effectively stack traces and logs, and advise on next steps. - Solid understanding of OS and Application level bugs and when to escalate to the correct team. - Ability to learn quickly, thrive on change and handle the pressure of a customer-facing job. - Programming fundamentals in any language. - Ability to travel internationally twice a year for company events up to two weeks long. - Extensive Customer support experience is key. Requirements - Customer needs are top priority. - Communicate professionally, emphatically, clearly and set the right expectations. Benefits - Distributed work environment with twice-yearly team sprints in person. - Personal learning and development budget of USD 2,000 per year. - Annual compensation review. - Recognition rewards. - Annual holiday leave. - Maternity and paternity leave. - Employee Assistance Programme. - Opportunity to travel to new locations to meet colleagues. - Priority Pass, and travel upgrades for long haul company events.