Role Description The Senior SEO Strategy Manager is responsible for leading enterprise search engine optimization (SEO) strategy in support of organizational growth, digital visibility, and reputation management initiatives. This role serves as the most senior individual contributor within SEO, providing strategic direction, advanced technical expertise, and executional oversight across owned digital properties. This position develops, implements, and optimizes comprehensive SEO strategies aligned with integrated search and reputation priorities, ensuring alignment with organizational goals and performance objectives. The Senior SEO Strategy Manager partners closely with digital marketing, web development, content strategy, analytics teams, and external agency partners to drive performance, enhance user engagement, and improve organic search visibility. SEO Strategy and Execution: - Develop and execute enterprise-level SEO strategies aligned with organizational growth, digital visibility, and reputation management goals. - Manage keyword strategy, on-page and off-page optimization, and content alignment to improve organic search performance. - Support website migrations, enhancements, and technical initiatives to ensure SEO best practices are maintained. Technical SEO and Optimization: - Conduct technical SEO audits and implement recommendations related to site architecture, indexing, crawlability, and performance. - Ensure adherence to SEO best practices across HTML, CSS, JavaScript, and structured data (schema markup). - Partner with web development teams to optimize site performance, accessibility, and search engine compliance. Analytics and Performance Management: - Analyze SEO performance metrics using tools such as Google Analytics, Google Search Console, and other SEO platforms. - Identify trends, risks, and opportunities to improve search rankings, traffic, and user engagement. - Develop and deliver reports and dashboards to communicate performance insights and recommendations to stakeholders. Cross-Functional Collaboration and Advisory: - Collaborate with digital marketing, content strategy, analytics, and external partners to align SEO initiatives with broader campaigns. - Serve as a subject matter expert and advisor on SEO trends, algorithm updates, and competitive positioning. - Partner with leadership to support strategic planning, roadmap development, and prioritization of SEO initiatives. Governance, Standards, and Continuous Improvement: - Establish and promote SEO standards, best practices, and governance across digital platforms. - Ensure compliance with accessibility standards and healthcare industry regulations where applicable. - Identify opportunities for continuous improvement and innovation in SEO strategies and tools. Leadership and Mentorship: - Provide guidance, mentorship, and project-based oversight to junior staff, team members, and external vendors. - Support knowledge sharing and capability development across the organization. - Contribute to a culture of collaboration, accountability, and performance excellence. - Perform other duties as assigned. Qualifications - Bachelor's degree in Marketing, Communications, Business, or a related field, or an equivalent combination of education, training, and experience. - Minimum of 6 years of experience in search engine optimization, digital marketing, or a related discipline. Requirements - Advanced knowledge of search engine optimization strategies, tools, and best practices including keyword research, on-page optimization, off-page/link strategy, and content optimization. - Knowledge of technical SEO including site architecture, indexing, crawlability, page performance, Core Web Vitals, and mobile optimization. - Strong analytical skills with hands-on experience using Google Analytics, Google Search Console, and enterprise SEO platforms such as SEMrush, Ahrefs, Moz, Screaming Frog, or BrightEdge. - Working knowledge of HTML, CSS, JavaScript, and structured data/schema markup as they relate to SEO. - Ability to develop and execute enterprise-level SEO strategies across complex, multi-domain environments. - Strong collaboration skills with the ability to work across technical (engineering, web dev) and non-technical (content, creative, marketing) teams. - Excellent written and verbal communication skills, including the ability to present strategic recommendations to senior and executive leadership. - Ability to manage multiple competing priorities and deliver results in a fast-paced environment. Preferred Qualifications - Master's degree in Marketing, Communications, Business, or related field. - Experience in a digital marketing or SEO agency environment. - Experience within healthcare, academic medical centers, or highly regulated industries. Benefits - Comprehensive health benefits that start day 1. - Student Loan Repayment Assistance & Reimbursement Programs. - Family-focused benefits. - Wellness incentives. - Ongoing mentorship, development, and leadership programs. - And more.

• Conduct regular 1:1s with Internal and External trainers and maintain adherence to agreed frequency. • Set individual development plans in line with the Trainer skills matrix and forecast (using the GTL framework). • Support trainer career progression, skill development, and capability uplift to ensure continued capability usage. • Lead and participate in interviews for trainer replacements or expansion roles. • Deliver training to trainers (internal and external on GK standards).

Role Description The Senior Client Manager partners closely with Producers and Client Executives to manage and service a book of employee benefits clients. This role is responsible for renewals, vendor marketing, plan analysis, compliance support, open enrollment, and ongoing client relationship management. The ideal candidate brings strong employee benefits brokerage experience, consultative client skills, and the ability to manage complex accounts in a fast-paced environment. Key Responsibilities - Serve as the primary client contact and subject matter expert for employee benefits accounts - Manage day-to-day client service, escalations, and complex coverage or compliance inquiries - Analyze client census and experience data for new and renewal business - Conduct carrier marketing, obtain quotes, compare plan designs, and evaluate alternatives - Present recommendations to clients, including senior HR and leadership stakeholders - Negotiate premiums, plan terms, and commissions with carriers and vendors on behalf of clients - Lead open enrollment planning and execution, including employee communications - Prepare client presentations, proposals, and benefit summaries - Support Producers with sales activities and new business development - Maintain accurate documentation in agency management systems and CRM tools Core Competencies - Client Service & Consulting - Employee benefits strategy and advisory support - Medical, dental, vision, life, disability, and ancillary benefits knowledge - Carrier negotiation and vendor management - Compliance support related to state and federal regulations - Leadership & Collaboration - Partner effectively with Producers, Client Executives, and service teams - Mentor junior staff and support team workflows - Manage multiple deadlines, priorities, and client deliverables Qualifications - 5+ years of experience in employee benefits account management with a brokerage, consulting firm, or health insurance carrier - Strong understanding of benefits renewals, plan design, and carrier markets - Experience supporting mid-market or large group employee benefits clients preferred - Proficiency with Microsoft Excel, Word, and PowerPoint - Ability to thrive in a deadline-driven, client-facing environment - Excellent communication, organization, and problem-solving skills Licenses & Certifications - Active California Life & Health Insurance License required - Professional designations such as CEBS, PHR, BGA, or CLU preferred Compensation The national base salary range for this position is $100,000 – $125,000, exclusive of bonuses or benefits. Final compensation will be based on experience, skills, certifications, location, and internal equity. Benefits - Generous paid time off and company holidays - Paid parental leave and family-supportive benefits - 401(k) with company match - Medical, dental, vision, wellness, and EAP programs - Professional development, tuition reimbursement, and mentorship - Employee recognition programs and referral bonuses - Employee Resource Groups and inclusive culture Equal Opportunity Employer EPIC embraces diversity in all its forms and is committed to creating an inclusive work environment where every employee feels valued, respected, and empowered. California Applicants View your privacy rights here: Privacy Notice

• Own the delivery of custom integrations and partner-driven solutions, ensuring timelines are met and revenue opportunities are realized • Drive the successful rollout of new and evolving product capabilities, including configuration, setup, and backfill required to make them customer-ready • Act as the bridge between Product and Engineering to ensure what is built is fully usable in real-world customer environments • Support PM-led standard integrations by coordinating execution, resolving dependencies, and ensuring smooth delivery from build to launch • Serve as the escalation point for Rockerbox Implementation Specialists on complex or non-standard delivery scenarios • Lead delivery for new or customized product use cases, working closely with Customer Success to incorporate customer context and resolve conflicts • Identify and close gaps between product functionality and customer usage, especially in edge cases or early-stage features • Improve the speed, reliability, and scalability of product delivery through better processes and coordination