• Operation and further development of Microsoft 365, Copilot and AI services • Ensuring stability, performance and scalability, as well as monitoring, updates and support • Translating and implementing requirements from business and delivery teams • Implementing security policies and access concepts and supporting ISMS/compliance topics • Enabling the organization through stable tools and services

Role Description You'll operate at the crossroads of AI product strategy, (pre) sales and customer success. - Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions. - The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution. How will you make an impact? - Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives. - Convert business requirements into well-designed, high-performing AI agents. - Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective. - Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle. - Shape agent behavior through conversational design, product intuition, and performance data. - Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making. Qualifications - Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience). - An MBA or similar experience combining technology and business operations is a notable advantage. - Proven ability to juggle multiple high-stakes projects at once. - History of rallying cross-functional teams toward delivery in demanding environments. - Solid grasp of software development fundamentals, product management, and engineering workflows. - You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs. - Capable of bridging the gap between ambitious product vision and working AI agents. - Experience with conversational design principles and customer experience strategy. - Practical understanding of what's involved in deploying AI that reliably serves real customers at volume. - Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes. - Sharp written and verbal communicator. - Can distill complex technical detail into clear, actionable language for non-technical audiences. - Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information. - Effective at aligning diverse stakeholders and maintaining momentum across workstreams. Benefits - Get deeply involved in building and launching AI agents at the leading edge of the industry. - Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE. - Build a distinctive skill set spanning AI strategy, conversational design, and customer operations. - Gain expertise that's in high demand and short supply across the market. Company Description NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. - Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. - Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. - NiCE is proud to be an equal opportunity employer.

• You assume technical responsibility for the field of Artificial Intelligence at Computacenter and develop it into a marketable, sales-driven solution portfolio. • In this role you combine technological depth with market understanding, partner management and enablement for our Solution Sales teams. • You lead the AI Solution Group on a technical level, define the target vision, priorities and positioning, and strategically advance the AI domain. • Together with Practice Leads and Solution Areas you develop a clear AI portfolio and derive concrete offerings, reference architectures and enablement materials for sales. • You support Solution Sales in strategically relevant AI opportunities, ensure the quality of solution architectures and proposal logic, and actively contribute to customer positioning. • You identify market opportunities, capability gaps and partner potential and translate these into concrete development and investment measures. • You manage collaboration with strategic partners such as Microsoft and Cisco and represent Computacenter as the technical voice for AI with selected customers, partners and market forums.

• Own the end-to-end data preparation and upload process for major retail partners • Build and maintain robust Excel templates, formulas, or scripts to automate data validation • Act as the final gatekeeper for product data • Serve as the technical point of contact for partner portal errors • Deploy and manage AI-driven scraping and tracking tools • Drive performance and analyse product display • Use AI and analytics tools to benchmark digital shelf presence