• Perform continuous monitoring of servers, services and applications using Zabbix, tracking alerts for CPU, memory, disk, network and availability. • Respond to tickets of low, medium, high and critical complexity related to operating systems, infrastructure and cloud environments. • Carry out operational tasks in Windows Server environments, including resource management, users, permissions, services, logs and updates. • Carry out operational tasks in Linux/Unix environments, executing basic commands, performing initial analysis of resource usage and checking service status. • Perform initial troubleshooting of incidents such as stopped services, environment slowness, access failures and high resource consumption. • Support administration of virtualized environments, creating, modifying and restarting virtual machines in VMware or Hyper-V. • Execute operational routines in cloud environments (AWS, Azure, GCP and Oracle Cloud), including: - Creation and basic management of instances. - Access control, users and permissions. - Restarting resources. - Initial failure analysis. • Support infrastructure activities, performing connectivity checks and network services such as DNS and TCP/IP. • Perform operational routines, including: - Applying patches and updates. - Basic backup and restore routines. - Inventory of servers and resources. - Installation and validation of monitoring agents and operational tools. • Document all performed activities, following procedures, operational standards and best practices defined by the operation. • Escalate incidents when necessary, ensuring an initial analysis has been performed and information is properly recorded.

Role Description The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for teens and young adults. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs and systems. The Learning & Knowledge team supports this mission by delivering high-quality training and education to school professionals, caregivers, and other audiences through JED's Learning Management System. JED is seeking an experienced, detail-oriented LMS Administrator for a part-time contract (3-6 months) engagement to support the day-to-day operations of our Learning Management System. This is a hands-on, technical role focused on: - Maintaining system configuration - Supporting course quality assurance and launch readiness - Generating regular reporting - Providing responsive technical support to end users The ideal contractor is comfortable working independently, communicates proactively, and brings practical experience administering LMS platforms in a professional environment. Familiarity with Moodle, Articulate/RISE, or similar platforms is strongly preferred. Qualifications - 3 or more years of LMS administration experience, including user management, course configuration, and end-user support - Familiarity with Moodle, Articulate/RISE, or comparable Learning Management Systems - Experience with virtual instructor-led training platforms such as Zoom or Microsoft Teams - Strong attention to detail, particularly for QA and data accuracy work - Ability to work independently, manage time effectively, and communicate proactively in a remote contract environment - Familiarity with adult learning principles and blended learning environments is a plus - Prior experience working with a nonprofit or mission-driven organization is a plus Requirements - Maintain and update LMS configuration, including course structures, organization settings, and access groups - Manage user accounts, training enrollments, subscription access, and training credit administration - Ensure the system remains organized, functional, and aligned with JED's operational needs throughout the engagement - Conduct quality assurance reviews of courses prior to launch, checking for functionality, accessibility, and content accuracy - Partner with instructional designers and developers to prepare instructor-led and self-paced content for deployment - Troubleshoot and resolve course-level issues identified during QA or post-launch - Pull and deliver regular training data reports on a cadence agreed with the Director of Learning & Development - Audit course completions and learner progress data to ensure accuracy - Identify and flag data anomalies or quality issues; work with internal teams to resolve them - Serve as the first point of contact for internal and external end-user technical questions and issues - Respond to inquiries promptly and professionally, resolving issues or escalating as appropriate - Document common issues and resolutions to build a support knowledge base for the team Benefits - Compensation: $45.00 - $65.00 / hour - Remote work opportunity - Temporary contract (3-6 months)

Provide user support, maintain and upgrade systems, configure network devices, and manage infrastructure while ensuring compliance with security policies and documenting IT procedures in a collaborative environment.

• Automate repetitive tasks and contribute to Infrastructure as Code initiatives. • Work closely with developers to troubleshoot issues and improve platform reliability. • Help identify operational bottlenecks and propose improvements. • Help operate and evolve a modern infrastructure platform spanning Cloud services, Kubernetes, and self-managed infrastructure. • Participate in incident response and learn from production events. • Participate in paid on-call rotations to support our critical systems.